Total 2 telemarketing executive job vacancies in Singapore

The Executive Assistant / Senior Executive Assistant will be responsible to facilitate settlement of medical bills through the use of patients’ MediSave, MediShield and insurance (i.e.MediClaim), and application for MediFund assistance for needy Singapore Citizens.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

MediSave and MediClaim

1. Generate daily listing of patient claims from the SAP system, sort Medisave Claims Authorisation Forms (MCAF) and counter-check that forms are signed and correctly updated in system.

2. Generate and check claims for patients under the Civil Service’s Medical Claims Proration System (MCPS). Check monthly rejection report from Ministry of Defence, verify the cases for rejection and follow up with patients for payment.

3. Manual submit claims via CPF Board portal/website and manually update bills in SAP on approval by CPF Board.

4. Post entries in SAP to clear patient bills based on approved manual claims.

5. Monitor provisional bills for claim status update with the CPF Board.

6. Verify error messages and follow up on rejected claims for re-submission.

7. Log system errors (e.g. submission failure) with IT Helpdesk and follow up for closure.

8. Inform and advise frontline operations team to resolve claim errors and follow through on error rectification and problem resolution.

9. Verify reasons for rejection of claims (by CPF Board) and cancel bills for amendment.

10. Check, verify and mail final outpatient bills and statement of accounts to patients after successful approval (by CPF Board) of Medisave/Medishield claims.

11. Maintain and archive statutory documents (e.g. MCAF) for submission to the ministry or claims audit

12. Liaise with patients for refund of excess payment, where necessary.

13. Closely monitor for closure of re-submitted claims or refund requests.

14. Prepare month-end reports on aging unbilled receivables and highlight issues to Executive and Manager for advice and resolution.

15. Participate in user testing to ensure system changes/enhancements are implemented properly and working well.

MediFund

1. Generate patient bills for Medical Social Services (MSS) to assist in assessment of applications for assistance under MediFund (MF), Medication Assistance Fund (MAF) or other schemes.

2. Work with MSS to prepare for MF Committee meetings.

3. Work with personal assistant of CFO on schedule for MF

4. Maintain list of fees/charges/medication eligible for MF assistance.

5. Post and clear patient bills approved for remission or funding assistance.

6. Prepare data and statistic reports required by Ministry of Health.

7. Handle queries relating to claims and MediFund.

(B) GENERAL

1. Manage audit queries.

2. Other duties as assigned by Executive and Manager.

JOB REQUIREMENTS

EDUCATION, TRAINING AND EXPERIENCE

1. LCCI or Diploma in any discipline but preferably in Business or Finance.

2. At least 2 to 5 years of relevant working experience. Preference will be given to candidates from healthcare sector.

3. Knowledge of SAP preferred.

JOB PURPOSE

The executive will support the Yishun Health (YH)’s strategic growth and development in Value Based Care (VBC) under Clinical Quality, Performance and Value (CQPV). The primary responsibilities and duties also include supporting and coordinating the implementation of value-based initiatives within YH.

The individual will collaborate with YH-wide multi-disciplinary teams, and external stakeholders such as NHG Clinical & Academic Development (CAD) and Ministry of Health (MOH) to align processes and resources planning to YH’s VBC strategy.

MAJOR DUTIES AND RESPONSIBILITIES

Areas of Responsibility

1. To support the development of YH’s Value Strategy and partner stakeholders (internal & external) to translate strategic priorities into action plans.

Percent of Time Spent: 50%

Measurement Criteria: Excellent communication and interpersonal skills

2. To oversee the implementation of Patient Reported Outcome Measures (PROMs) involving change management with patients and care providers to drive awareness & adoption.

Percent of Time Spent: 50%

Measurement Criteria: Team player - collaborates and get buy-in from multi-stakeholders.

3. To be plugged into the latest VBC developments internationally/locally, and conduct literature reviews on indicators, benchmarks and best practices.

Percent of Time Spent: 50%

Measurement Criteria: Demonstrates resourcefulness and attention to detail.

4. To conduct top line analysis of data trends to identify areas for improvement.

Percent of Time Spent: 15%

Measurement Criteria: Demonstrates analytical skills.

5. To provide secretariat support and/or participate as an active member in the steering committees / workgroups supported by the Department.

Percent of Time Spent: 10%

Measurement Criteria: Strong organization, written skills and timely follow-up

6. To prepare presentation materials (not limited to powerpoint/dashboard/report) for management update.

Percent of Time Spent: 20%

Measurement Criteria: Succinct & impactful presentation materials

7. To undertake other tasks as assigned by Reporting Officer

Percent of Time Spent: 5%

JOB REQUIREMENTS

(a) Education/Training/Experience

5.1 A bachelor’s degree in any discipline.

5.2 Well-versed with Microsoft Office applications (e.g. Word, Excel, Powerpoint)

5.3 Relevant experience in Healthcare, Project Management and Data Analytics will be an advantage.

(b) Personal Attributes

5.4 Good communication (verbal & written) and interpersonal skills.

5.5 Excellent organizational skills and attention to detail.

5.6 Strong analytical and problem-solving skills.

5.7 Able to function independently and adapt to a fast-paced working environment.

5.8 Good team player.