Your main responsibilities will include:
- Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
- Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
- Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
- Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
- Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
- Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
- Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
- Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
- Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
- Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements
Key Requirements
- You have a diploma/degree in Sales, Marketing, Business Administration, or a related field
- You have a strong track record of success in key account management
- You have experience in delivering client-focused solutions
- You can analyze and draw inferences from data
- You possess excellent communication & interpersonal skills
- You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
