Total 1 job vacancies by Alkanaah International Tours & Travel Pte. Ltd.

Alkanaah International Tours and Travel has proudly served as the appointed General Sales Agent (GSA) for Saudia Airlines for many years. Saudia is a globally recognized airline, consistently ranked as a Five-Star Global Airline.

We are currently seeking a Reservation & Ticketing Executive to join our dynamic team.

Job Responsibilities:

• Manage bookings and walk-in inquiries, handling the full ticketing process.
• Accurately make bookings, reservations, confirmations, and amendments for passengers.
• Handle inquiries from passengers, agents, corporate clients, and BSPs via phone and email.
• Efficiently process reservations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance.
• Update and maintain member accounts in line with profile changes.
• Advise on current promotions, provide relevant programme materials, and assist with forms.
• Address feedback and complaints, coordinating with backend support to resolve any issues.
• Actively participate in strategic planning, including needs analysis and budget preparation.
• Contribute to identifying new business opportunities during team meetings.
• Coordinate ticket handling and event logistics.
• Stay informed on market trends, airline requirements, and industry changes.
• Perform other duties assigned by management, ensuring effective implementation and continuous improvement of the Quality Management System.

Job Requirements:

• Minimum of 2 years of relevant experience, with a solid understanding of airfares and reservations.
• Ability to work independently, remain patient, and perform under pressure.
• Strong team player with excellent interpersonal skills.
• Proficient in Air Ticketing and GDS (Amadeus).
• Bonus: Knowledge of the Sabre system.

We look forward to welcoming a dedicated professional to our team.