Total 16 support analyst job vacancies in Singapore

We are looking for a dedicated technology business analyst who has deep understanding of the problems customers are facing and is accountable for capturing and communicating customer requirements as well as ensuring requirements are appropriately translated into digital solution designs.

Responsibilities:

• Should also have executed projects involving application on-boarding, stakeholder management and vendor management.
• Excellent technical and analytical skills; analyze existing capabilities and identify priority gaps and opportunities.
• Interpretation and understanding of Regulatory documentation and other related communication received in local language (Simplified & Traditional Chinese) and translate it to English language for Project team's benefit.
• Active participation in regular calls and email communication with the Project stakeholders (including Business & Technology teams) and application vendor, mainly where the communication is in local language (Simplified / Traditional Chinese).
• Active participation in Project's end-to-end process including requirement, development, testing and deployment.

Requirements:

• Bachelors’ degree or higher in Computer Science or appropriate field of study.
• 4 to 5 years' experience as a Business Analyst
• Proven track record in delivering digital applications using Agile Methodology while communicating with senior stakeholders across geographies.
• Knowledge or working experience in banking industry is mandatory.
• Working experience in Simplified & Traditional Chinese to translate communications from Taiwan markets.
• Having worked projects in the Taiwan or Chinese markets will be a plus.

We regret to inform that only shortlisted candidates will be notified / contacted

EA Registration No.: R24122125, Yap Mei Zhen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

A top tech company is seeking a Financial Analyst to support its Network Investment Team, which oversees backbone network infrastructure across APAC. This role will involve close collaboration with multiple internal teams, such as Infra Finance, Network Engineering Billing, and Accounting, as well as with external suppliers.

Key Responsibilities

• Assist the Network Investment team with Purchase Requests (PR), Purchase Orders (PO), and day-to-day operations, coordinating with Billing and Accounting teams.
• Maintain invoice records and status, manage internal approvals, and facilitate the payment process.
• Identify and resolve issues in the invoice and payment process, working with cross-functional teams and external vendors.
• Enter and update financial and contractual data in internal systems to ensure data accuracy and integrity.
• Partner with Finance, Billing, Accounting, and other teams to streamline source-to-pay workflows.
• Analyze recurring invoice and payment issues to suggest and implement process improvements.

Requirements

• 4+ years of experience in payment and invoice processing, with knowledge of PR, PO, and commercial contract concepts.
• Preferably experienced in multinational companies.
• Strong verbal and written communication skills, attention to detail, and critical thinking abilities.
• Ability to work independently and prioritize daily tasks effectively.
• Analytical skills to understand business trends and project future revenue and expenses.
• Basic knowledge of economic and accounting principles, financial markets, and financial data reporting.
• Familiarity with financial software and tools like Microsoft Word, Excel, and PowerPoint.
• Program management experience is a plus.

Education

• Bachelor’s degree in Accounting, Finance, or a related field is required.
• An advanced degree in a financial discipline is preferred.

This role is ideal for a detail-oriented, proactive financial professional looking to contribute to a dynamic and collaborative team within a leading organization.

Introduction to the Role:

Looking for a migration support engineer who will be part of an existing team. The overall objective is to assist with all technical support work related to project including infrastructure, application and user migrations.

Responsibilities:

• Assist in conducting quality assurance (QA) and UAT for applications to ensure they meet functional and performance requirements. Coordinate UAT efforts by engaging with testers and gathering feedback for further improvements.
• Support the packaging, promotion, and deployment of applications to the production environment. Facilitate application entitlements and revocations for end users as needed and troubleshoot any application-related issues.
• Perform cluster rebalancing and retrofitting tasks to optimize application infrastructure and ensure efficient resource allocation.
• Assist with image and infrastructure testing by troubleshooting issues, coordinating testing efforts, and collaborating with relevant teams to ensure smooth functionality.
• Manage and coordinate change requests (CRQs) related to project tasks. Ensure all stakeholders are informed of upcoming changes and that processes are followed.
• Provide support during user migration processes, including profile issue troubleshooting and remediation to ensure a seamless transition for users.
• Assist with device reclaim efforts and perform cluster rebalancing using VMware technology – vmotion via PowerShell scripts.
• Perform analysis on packaging priorities. Contribute to application rationalization to optimize the portfolio of applications.
• Organize and host bridge calls, ensuring clear communication between stakeholders, technical teams, and any other relevant parties to address project-related issues and updates.

Qualifications & Experience:

• Ability to execute pre-built PowerShell scripts effectively for various automation and system management tasks.
• Hands-on experience working with virtual desktops, virtual servers, and virtual infrastructure. Strong understanding of operating systems including Windows 10 and Windows 11, as well as enterprise applications.
• Demonstrated experience supporting a large group of users, particularly in an enterprise environment, with expertise in troubleshooting and resolving issues related to Windows 10, Windows 11, and enterprise applications.
• Strong written and verbal communication skills in English, with the ability to clearly convey technical information to both technical and non-technical stakeholders
• Solid technical foundation and working knowledge of a broad range of infrastructure teams, including engineering, storage, operations, support, and service desk. Ability to collaborate with teams across APAC and other regions.
• In-depth knowledge and experience working with VMware, including vCenter (VC), Horizon Cloud Service (HCS), vMotion is required.
• Previous experience working in a financial organisation environment is essential, with an understanding of industry-specific IT challenges and requirements.Willingness to perform system changes during weekends and weekday nights, as required for project needs or support functions.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Chloe 543426

EA Registration No.: R24122125, Yap Mei Zhen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the Role:

We are seeking a Middleware Production Support Engineer to provide 24/7 operations support from APAC & America regions following the sun model. There are currently 3 Middleware teams providing support from USA, Singapore, and India to cover 24/7, 365 days.

Key Responsibilities:

• Providing L2/L3 Middleware support for operations for Global Payments & Market data applications towards quick restoral to meet the payments and trade settlement cut off times/SLAs.
• Always ensure smooth operational activity by providing on-call/after-hours/weekend support whenever needed towards quick restoral of any issues to make sure BAU.
• Apply Middleware quarterly patching for WebLogic, JBoss, WebSphere, Apache, JDK, and Tomcat products on UNIX servers to remediate GIS vulnerabilities.
• Create and renew SSL digital certificates to protect the application URLs.
• Perform weekend changes in the production environment.
• Support ARC and Contingency testing for applications
• Perform the automation of app code deployments.
• Performing the troubleshooting of Middleware product and application related issues for payment apps as part of Incident triage calls
• Build the Middleware environments for new projects. Involve into design and capacity planning with architecture and business teams.
• Perform analysis on day-to-day tasks and perform automation of application restarts, failovers, patching, and schedule jobs.
• Identify and implement the best practices across production environments to meet global operational excellence process.
• Escalate payment issues and other significate production outages to management.
• Liaison and collaborate with DevOps, App teams, Unix Admins, and DBA teams.

Requirements:

• 8-10 years’ experience supporting JBoss, JBoss DataGrid, WebLogic, WebSphere, Tomcat, IBM HTTP server, Apache.
• J2EE experience at large scale enterprise system level.
• Extensive scripting experience in Shell, Java, Python, and Ansible (CI/CD pipelines).
• Administration of Middleware using tool such as BladeLogic, PING Access (SSO), etc.
• Ability to troubleshoot Middleware products using various diagnostic tools towards fixing to meet payment’s cut-off/SLA timings.
• Hands on operating systems administration experience in RedHat Linux and Windows.
• Experience and understanding of peripheral systems (network, load balancing/workload management, application development, operating system), and with monitoring systems (Splunk, Dynatrace, etc.)
• Knowledge of industry security baselines.
• Create documentation for troubleshooting, performance, optimization, and remediation.
• Ability to clearly communicate technical concepts to both business and technical management.
• Good understanding of software development life cycle (SDLC)
• Good to have Global Banking and Global Markets domain experience.
• Other financial industry experience in Consumer Banking, Investment Banking, and Insurance companies is ideal as well.

We regret to inform that only shortlisted candidates will be notified.

Job Reference: Shawn543190

EA Registration No: R23117230, Shawn Wee Wern Joon

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Summary:

We are looking for a skilled Technical Business Analyst to join our dynamic team. The candidate will act as a bridge between business needs and technical team. Key responsibilities include analysing requirements, data analytics, designing systems, and ensuring effective implementation. You will collaborate closely with business stakeholders, IT teams, and external partners to deliver solutions that enhance operational efficiency and drive business growth.

Key Responsibilities:

● Requirements Gathering: Collaborate with business users to gather, understand, and document business requirements. Translate business needs into technical specifications and Data Analytics solutions. Conduct requirement analysis sessions with stakeholders to ensure clarity and alignment of vision.

● Analysis & Documentation: Document business and technical requirements, workflows, processes, and system integrations in detail.

● Solution Design: Collaborate with Data Engineers, architects, and technical teams to design solutions that meet business requirements while ensuring scalability and performance.

● Process Improvement: Analyse current business processes and identify areas for optimization and efficiency improvements through technical solutions.

● Testing & Validation: Assist in the development and execution of test plans, including user acceptance testing (UAT) and post-implementation validations.

● Technical Documentation: Create and maintain system documentation, including data models, process flows, and architectural diagrams.

● Stakeholder Management: Act as a liaison between technical and non-technical stakeholders.

Qualifications:

● Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

● Experience:

o 5 years of experience in a Business Analyst or similar role.

o Experience in requirements gathering, process modelling, and system design.

o Hands-on experience with business intelligence tools, databases, or software development is a plus.

o Experience in one of these domains would be a plus - Healthcare/Telecommunications/Banking and Financial services

o Strong understanding of Data Analytics as a domain, including Data warehousing, Data Lakes, Data Engineering and Data Science concepts

o Knowledge of SQL, APIs, system integration, data analysis tools and cloud technologies.

o Strong communication and interpersonal skills to collaborate effectively with both technical and non-technical stakeholders.

o Ability to manage multiple projects and priorities simultaneously.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: R24122125, Yap Mei Zhen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Our client a Global Payments Company is seeking a Finanical Analyst to join the team.

This role would be a 6 Months contract - extendable.

Responsibilities:

• Perform in-depth analysis to ensure completeness and accuracy of statistical data submitted by clients.
• Evaluate correlation among statistical data, identify trends, and summarize finding across clients and products.
• Perform ongoing reviews of billing systems, processes, and controls through the interpretation of historical financial, operational and transactional data to mitigate the risks of potential billing errors.
• Support Account Executives, Pricing Strategy and Deal team on ad-hoc data analysis and requests.
• Prepare statistical reports for publication as well as ad-hoc analyses and reports as needed.
• Participate in internal, external and self-assessment audits.

Requirement:

• Minimum of Bachelor's Degree Finance/Accountancy/Banking or equivalent.
• 3- 5 year(s) of working experience
• Proficient in Microsoft Excel. Knowledge of advanced Excel modules (VBA, Power Pivot, Power Query, Power BI etc.) is a plus.
• Strong written, verbal and presentation communication skills.
• Excellent planning and time management skills.
• Ability to proactively recognize and resolve issues
• Ability to effectively work independently and as part of a global team.

Job Overview:

We are looking for a Sales Support Specialist to manage event logistics and provide administrative support for the sales team. This role involves coordinating weekly events, tracking merchandise, managing POs, and ensuring effective communication with both customers and partners.

Responsibilities:

• Event Planning & Coordination: Manage 1-2 on-site events weekly, ensuring everything from venue setup to execution runs smoothly.
• Vendor & PO Management: Raise and track POs, ensuring compliance and timely delivery of services.
• Customer Interaction: Support the team in engaging with customers and partners during sales activities.
• Administrative Support: Handle logistics, administrative paperwork, and adhoc support as needed.

Qualifications:

• 2-3 years of experience in event management or sales support.
• Strong communication and organizational skills.
• Self-starter with the ability to work independently and as part of a team.

What We Offer:

• Exposure to a leading technology company.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Major Financial Institution is seeking a Client Enablement Support Specialist to support their client onboarding practices.

Responsibilities of the Candidate:

• Review onboarding requirements and revise/advise for the best options/solutions (on Tech side) for client onboarding
• Communication with business, sales, traders, end clients, vendors regularly for client onboarding asks, follow-up and status updates
• Liaise with various parties for coordinating system setup and overseeing entire onboarding process running smoothly
• Running client testing internally and externally before promoting system/client changes to production environment
• Review priorities and MAPS CE capacity on a regular basis to partner with business for client onboarding asks/tweaks/projects
• Contribute to operational excellence space by having an open mindset to come up with better solutions for daily operations, client onboarding workflow and improve our day-to-day live

Requirements:

• Provable track-record in the client onboarding space
• A sound understanding of the FIX protocol
• A solid background in UNIX and LINUX; experience with scripting languages (Bash, Perl, Python) preferred
• Good knowledge of, and experience with, change management processes and following Agile practices
• Good Communication Skills with client driven mindset with good coordination skills and showing the willingness to work with various people internally, externally for onboarding client, resolving their needs and deliver results for business growth (on Technical Space)
• Ideally holding Technology related University degree with similar experience in support high pressure/high demand and multi-tasking working environment
• Good command of spoken and written English as the day-to-day communication media is in English with most of internal business users, Tech partners, Operations partners, external client (Tech space) and various external vendors to get things done
• The successful candidate should be able to coordinate work in addition to client onboarding related planning. Well organized communicating with various teams/stakeholders and be adaptive and be flexible in coming up solutions with a good mindset of risk management and being a result-oriented partner

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Siobhan 542723

EA Registration No.: R24121038, Siobhan Jane Covey

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

Our Client is a Global Finance Institution looking for a Trade Control Specialist.

Responsibilities

· Consistently deliver high-quality operational support for derivatives, swaps, and cash products.

· Collaborate with Sales and Trading Desks to investigate and resolve issues and inquiries.

· Apply critical thinking and problem-solving skills to promptly address client concerns and discrepancies.

· Engage with various stakeholders, including compliance, credit, sales, trading, legal, risk, and technology teams, both within and outside of operations.

· Proactively enhance processes and strengthen controls to minimize operational risks for the firm.

· Contribute effectively as an individual while actively participating in team efforts to achieve shared objectives.

· Oversee ad-hoc projects and coordinate with internal and external partners across different regions.

Requirements

· A degree qualification is a must, coupled with expertise in financial markets and hands-on experience in trade support for equity derivatives, swaps, and cash products.

· Strong grasp of the equity and equity derivatives trade life cycle, including corporate actions.

· Capable of thriving in a high-pressure, fast-paced environment while maintaining top-tier operational standards.

· Focused on risk and control, with an understanding of the potential risk and P&L implications of various processes.

· Ability to visualize end-to-end workflows, comprehending the impact of each step.

· Proactive in identifying solutions, taking ownership, and leading efforts to resolve issues.

· Proven track record in implementing process improvements and optimizations.

· Effective communicator, adept at engaging with individuals at all organizational levels.

· Proficient in Microsoft Office Suite, particularly Excel and Word.

· Familiarity with Bloomberg, Reuters, and corporate actions is an advantage.

· Skills in VBA, SQL, Macros, and Alteryx are desirable.

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 542708.

Job Reference: Kenneth Kwok 542708

EA Registration No: Kwok Yi Zhi Kenneth, R22109533

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Key Responsibilities / Accountabilities

• Analyses and validates requirements through excellent communication skills.
• Undertake impact assessment to identify the "as-is" processes, systems, and the "to-be" processes, systems, and structures.
• Perform data analysis to cleanse & standardize data and to ensure data consistency and quality.
• Work closely with the Architecture team to ensure solutions are optimal.
• Facilitate workshops sessions with internal and external stakeholders to drive out solution options and collaborates closely with them to complete solution design documents.
• Support functional, user acceptance and integration testing.
• For smaller projects acts as pseudo project manager & BA to deliver the project.

Ideal attributes:

• Demonstrable experience working with data management platforms – Databricks preferred.
• 5+ years experience as a data focused Business Analyst
• Experience and comfortable working within a delivery squad
• Strong knowledge and experience in buy side enterprise data modelling and management:

o Product data and structure, security reference data and market data, portfolio performance and attribution

o Working experience in major asset classes and associated analytics.

• Experienced in dealing directly with data management functions.
• Degree level preferred, but open to real-life experience with diploma / HSE

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: R21102288, Wong Hin Wa

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Allegis Group is the global leader in talent solutions, focused on working harder and caring more than any other provider. We'll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That's the Allegis Group difference, and it's consistent across every Allegis Group brand. We exist to create significant opportunities for people – the employees and the leaders – that, day by day, shape our world.

The Human Resource (HR) Analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to recruitment, retention, and legal compliance. The HR Analyst plays a key role to leverage and optimize people data and reports to provide insights. This role is an analytical role that will enable the APAC HR Team to meet the requirements to conduct both internal, external and statutory reporting.

Responsibilities:

• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labour statistics, competitors’ practices, and other sources.
• The role will look at various data indicators and inputs such as employee relations, Work, Health and Safety, Visas and Immigration, Gender Reporting, People Data, Remuneration, Pay and Conditions, and ad-hoc requirements.
• Analyses data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Assist HR leads to prepares reports of data results, presenting and may be involved in explaining findings to senior leadership.
• Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
• Based on metrics and analysis, makes recommendations for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance.
• Ensures compliance with data privacy regulations and best practices.
• May guide and/or assist with performance, benefit, and compensation review and evaluation processes.
• A key element of the role will be administration and expertise in ensuring HR Systems are being utilized at optimal levels and supporting the HR communication ecosystem.
• The role requires proactive approach to understanding business requirements and relationship building and partnering with the HR team to deliver on key priorities, projects and BAU elements.
• Performs other duties as assigned.

Requirements:

• Bachelor’s degree in human resources, business administration or statistics.
• Professional certification in data analytics will be an added advantage.
• Minimum 3 years of relevant experience
• Experience in People systems administration, data analysis, and reporting.
• Proficient in working with HR systems, such as PeopleSoft or similar platforms is highly desirable.
• Strong interpersonal skills as relationship building are key.
• Strong in MS excel and data visualization tools (e.g. Power BI).
• Familiarity with statistical analysis techniques and people analytics methodologies.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Strong critical thinking skills is essential.
• Ability to “connect the dots”.
• Understanding of People processes and practices, including talent acquisition, retention, performance management, compensation, and employee engagement.

Job Summary

We are looking for a highly skilled and motivated PowerBI Analyst for a Multinational Corporation (MNC). The Analyst will play a crucial role in translating complex data into actionable recommendations, developing intuitive PowerBI dashboards and reports that provide valuable insights into key business metrics. This position requires a results-driven professional with a passion for data analytics.

Key Responsibilities

• Develop and maintain PowerBI dashboards and reports to visualise and analyse data effectively.
• Collaborate with stakeholders to understand business requirements and translate them into actionable insights.
• Analyse complex datasets to identify trends, patterns, and opportunities for improvement.
• Provide expertise in data visualisation best practices, ensuring dashboards are intuitive, user-friendly, and aligned with business objectives.
• Work closely with cross-functional teams to support data-driven decision-making and drive business outcomes.
• Stay up-to-date with the latest advancements in PowerBI and other relevant technologies, recommending enhancements and optimisations as needed.
• Actively contribute to continuous improvement initiatives, optimising processes and methodologies to enhance the effectiveness of data analytics efforts.

Key Qualifications

• Minimum of 3 to 4 years of hands-on experience in data analytics with a strong focus on PowerBI. Tableau experience will be considered.
• Proven track record of delivering high-quality data visualisations and insights that drive business value.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
• Strong business acumen and the ability to understand and analyse business processes, objectives, and challenges.
• Exceptional communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organisation.
• Demonstrated adaptability and flexibility to thrive in a fast-paced environment with evolving technology requirements.
• Experience working in an enterprise environment, with a focus on scalability, security, and governance.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: LEE YAO HONG MALCOLM , R22109832

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

We are looking for a dedicated business analyst who deep understanding of the problems customers are facing and am accountable for capturing and communicating customer requirements as well as ensuring requirements are appropriately translated into digital solution designs.

Responsibilities:

• Liaise with customers early in the product development process to capture business requirements as input into the digital solution design and build, and align the priority of functionalities to be developed within the product accordingly.
• Work closely with customers to establish business outcomes definitions, and manage business requirements through product delivery to ensure business outcomes are met.
• Part of a scrum team and he/she will lead the sprint planning session by providing business goals and priorities.
• Align immediate business needs to longer term strategy system roadmap by working closely with Product Manager/Product Owner and key team members from other workstreams.
• Partner closely with QA testers and developers to ensure quality deliverables.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues or queries.

Requirements:

• Bachelors’ degree or higher in Computer Science or appropriate field of study.
• 1 to 2 years' experience as a Business Analyst
• Proven track record in delivering digital products using Agile Methodology
• Knowledge or working experience in commodity trading is preferred but not mandatory.
• Having human centred design or design thinking experience will be a plus.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Michelle 540911

EA Registration No.: R1328380, Hoang Tra My

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

The Payroll Analyst is responsible for proactive collaboration with customer and key internal business partners within the Global Payroll organization. This role is responsible for supporting APAC/CEMEA Region to ensure compliance with rules, regulations, and laws. The Payroll Analyst role requires independent thinking and actions in creating payroll metrics, checklists and spearheading payroll projects. Knowledge of APAC/CEMEA payroll legislation, experience with internal and external audits, statutory and government agencies regulations are important. The individual must be able to creatively think of ways to connect and combine large volumes of data from a variety of sources, create impactful dashboards, interact, filter and mine data to share insights and ensure an accurate and compliant payroll. This role will oversee initiatives to streamline payroll processes, policies, and controls, which include the following.

Job Duties and Responsibilities:

• Analysis and validation of payroll processing results using technology through reports and macros for all country scope
• Complete post payroll audits and reporting, prepare metrics and track errors using technology and reporting tools
• Review of current payroll processes to identify areas of process improvements, standardization and mitigating risks.
• Establish payroll processes that is aligned to company’s policies, procedures, and guideline.
• Documentation of payroll processes and procedures as well as creating process maps and payroll training manuals
• Oversees payroll projects or change request, monitors status and reports the same to leaders/stakeholders.
• Interprets pay policies, (e.g., holiday worked, overtime, calculation basis for deductions, government regulations, withholding exemptions, etc.) and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly
• Maintenance of payroll systems and tools ensuring that it correctly computes and record time, process earnings, employee benefits, special deductions, mandated benefits, taxes, garnishments, and other items that affect net pay and/or company liability
• Review manual checks and pay related adjustments processed in the payroll system
• Verifies compliance with government payroll requirements; stays current with changes in the law
• Oversee payroll system testing for version upgrades and legislative updates
• Oversees internal or external audits, and other related documentation (compliance) required by government agencies
• Root cause analysis including constructive and preventative actions (CAPA) • Ensure all payroll related data are handled in accordance with the company’s guideline for confidential data handing process.

Preferred Qualifications:

• Diploma or bachelor’s degree in Accounting, Human Resources or relevant field or equivalent experience of 5 or more years of APAC payroll experience as a Payroll Analyst or Consultant for a large multi-country employer plus 3 or more years of experience in project management as part of the project team
• With relevant certification or experience in multi-country payrolls, project management is a plus
• Has above average and updated knowledge in APAC payroll statutory and regulations as well as adept in Philippines timekeeping.
• Has exposures to different payroll and timekeeping system like ADP Globalview, Streamline and eTime.
• Exposure on knowledge transfer activity such as transition planning, documentation of process, desktop procedure, payroll checklist, etc.
• Ability to prioritize, organize and coordinate multiple projects to timely completion, and manage many detailed tasks.
• Must be comfortable working in a fast paced, hands-on, growth-oriented work environment with tight timeline.
• Meticulous with strong analytical, organization and planning skills, extreme attention to detail and a self-directed individual
• Ability to work independently, with positive attitude, flexible, and a willingness to learn new things
• Able to maintain good working relationship with payroll vendor and stakeholders
• Advanced Excel level, proficient with all other Office applications
• Good in verbal and written communication skills with customer service and excellent interpersonal skills

You'll be joining a global leader in data center and interconnection services, offering colocation facilities and interconnection solutions worldwide. Its network of strategically located data centers enables businesses to deploy infrastructure closer to end-users, enhancing performance. The company also provides support services for design, implementation, and management of IT infrastructure.

They are currently looking for a Billing Analyst to join their dynamic team.

Responsibilities

• Billing - Monitor and ensure that the monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested·
• Review Invoices and conducts variance analysis, with sign off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
• Assist in month end close related tasks.
• Assist in Audits & SOX controls
• Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues
• Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Project Management - Participate on UATs, projects and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX
• Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Assist in the training and coaching

Qualifications

• Bachelor's degree required
• 3+years’ experience preferred
• Ability to work independently and self-motivated
• Strong analytical data mindset
• Good communication (both spoken and written) and interpersonal skills
• Proficient in Excel and PowerPoint

We are seeking a dynamic and organized individual to join our Telco Team as an Operations Support Specialist. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects. The ideal candidate will bring a strong attention to detail, effective communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

1. Invoice Payments Management:

Timely processing and approval of vendor invoices.

Verification of invoice accuracy and compliance with contract terms.

Coordination with the Finance team to ensure timely payment to vendors.

2. Line Operations:

Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.

Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.

Implement improvements to audit processes to enhance efficiency and accuracy.

3. Telco Request Management:

Receive and manage telecom service requests through task management systems.

Ensure requests are assigned, tracked, and resolved within defined SLAs.

Collaborate with various stakeholders to fulfill service requests promptly.

4. User Escalations:

Act as a point of contact for users experiencing issues or escalations related to telecom services.

Investigate and resolve user concerns in a timely and customer-focused manner.

Escalate complex issues to appropriate teams for resolution.

5. Process Improvement & Project Support

Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.

Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.

Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Qualifications:
2-3 years experience

Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience).
Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
Strong analytical skills with the ability to gather and interpret data for informed decision-making.
Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
Ability to work collaboratively in a cross-functional team environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Rashpal Singh in our Singapore office on [email protected] quoting Job Reference Rashpal Singh 540563.

Job Reference: Rashpal Singh 540563

EA Registration No: Rashpal Singh, R23112174

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544