Total 4 quality assurance job vacancies in D02 Anson, Tanjong Pagar

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling, processing or monitoring allocated claims – primarily Healthcare (Medical malpractice) and Professional Indemnity across APAC following the established standards, procedures and guidance to deliver excellent customer service.

Involved Line(s) of Business:

Healthcare (Medical malpractice) and Professional Indemnity

Job Duties:

• Register, review, reserve and pay claims reported by brokers and cedants.
• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guidelines provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Identify and investigate suspicious / fraudulent claims under supervision.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organise and use suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and escalating to supervisor
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Monitor and file reports on cases below deductible
• Additional duties and responsibilities as warranted including ad-hoc projects.

Qualifications

Essential Requirements:

• Relevant academic qualification in the form of a law degree or, in the absence of the same, evidence of relevant claims handling experience.
• Possess Certificate of General Insurance ("CGI") from the Singapore College of Insurance is a minimum requirement. Where the job holder does not have this minimum qualification then the job holder is expected to complete the examinations and achieve the CGI within the probation period.
• Apply planning, prioritization and organizational discipline in managing workload
• Ability to exercise sound judgment and analytical ability.
• Possess negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skill and customer service oriented attitude.
• Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

· Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

· A manager who will help you build your career through a structured coaching program

· Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This job is involved in gathering, analysing, interpreting operations data to effect positive business outcomes. You will bring technical expertise to ensure the quality and accuracy of that data, then process, design and present it in ways to help management make better decisions.

You will also utilize your expert knowledge of operational systems, workflow processes and policies to ensure support of client service expectations, continuous improvement, and overall efficiency.

Job Duties and Competencies:

• Collaborate with the underwriting, operations, and finance teams to improve process interaction that led to better quality data.
• Gather data on current operations through observations, reports, and interviews.
• Analyse current operations to determine strengths and areas of improvement.
• Designs efficient operational processes and assist with implementation of changes.
• Ability to create dashboards using database application tools like Power BI.
• Provide quality assurance of imported data, working with outsourced service providers as necessary.
• Analyse data and information to identify business opportunities.
• Enhance workflow and cross-departmental engagements.
• Support initiatives for data integrity and normalization.

Essential Requirements:

• 5 - 8 years’ experience as data analyst, business analyst.
• Analytical skills to identify trends, patterns, and inefficiencies from gathered data to effect business processes.
• Breadth and depth of insurance business.
• Excellent computer skills and proficient in Excel, Word, Outlook, and database applications.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and a collaborative management style.
• Open to direction and collaborative work style and commitment to get the job done.

Working at Allied World

Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This role involves working as part of the APAC Finance team where you will be reporting to the AVP, APAC Finance to support Allied World Australia Branch operation. The responsibility of this role ensures finance operation and reporting function follow the Group reporting requirements.

Job Duties:

· Ensure incoming receipts are applied timely and accurately in the systems.
· Work with Credit Control, Account Managers and external customers to resolve disputes to get unallocated receipts to an acceptable level.
· Responsible for monthly updating and reconciling of cash book.
· Prepare/review month-end closing activities in relation to Group reporting.
· Support balance sheet reconciliations and ensure quality control over financial transactions and financial reporting.
· Handle queries or requirements from other business functions, management and auditors
· Assist AVP, Finance closely in driving forward enhancements and process improvements to ensure the effective and efficient control - provide inputs for continuous improvement, also look for opportunities to streamline and enhance the same processes by way of possible automation.
· Support AVP, Finance and other business functions through providing finance-related input to help with decision making, including internal/external audits and the preparation and review of all reporting requirements.
· Collaborate with various stakeholders to discuss and resolve issues.
· Undertake projects on an ad-hoc basis to ensure necessary finance-related requirements are met.

Essential Requirements:

· Degree in Accountancy or Finance. US GAAP experience preferred
· 3-5 years experience in the Insurance industry, preferably non-life insurance
· Excellent knowledge of accounting rules and regulatory requirements
· Ability to be hands-on, to multi-task and meet tight deadlines
· Excellent PC skills with a good working knowledge of Excel
· Good communication/interpersonal skills and detail oriented
· Keen awareness of latest financial accounting environment and insurance regulations and able to analyze the impact of these changes to the organization
· Passionate to work in a fast-paced environment
· A team player

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling allocated cases on the Involved Line(s) of Business assigned following the established standards, procedures and guidance to deliver excellent customer services.

Involved Line(s) of Business
Casualty including Schemes and Packages (Commercial and Personal Lines)

Job Duties:

• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Identify and investigate suspicious / fraudulent claims under supervision.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organize and use approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
• Provide guidance and assistance to claims associates when necessary.
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Additional duties and responsibilities as warranted including ad-hoc projects.

Essential Requirements:

• Relevant academic qualifications with a minimum of 3-4 years solid claims handling experience in the Involved Line(s) of Business.
• Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII or meet minimum local mandatory qualification requirement such as Certificate of General Insurance (“CGI”) from the Singapore College of Insurance.
• Apply planning, prioritization and organizational discipline in managing workload and focused on priorities
• Ability to exercise sound judgment and analytical ability.
• Possess strong negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skill and customer service-oriented attitude.
• Ability to work on relevant PC applications.