Job Description:
The 1st Level Remote Support is required to provide 1st level troubleshooting to user’s queries/incidents received (regardless of source, in a professional and timely manner)
Key Responsibilities
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded prompt...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solv...
Job Description:
Assist with employee inquiries, requests, grievances etc
Assist in the reviewing of policies and process flows
Recommend approaches and resolutions to staff disciplinary cases.
Manage employment and cessation activities.
Administer onboarding activities.
Manage training and development activities.
Implement HR polici...
Responsibilities:
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problem...
Key Responsibilities:
Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
Monitor service levels and performance metrics to...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve...
Responsibility:
Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool
Strong background in supporting full Microsoft Office suite on Windows platform with recent support.
Excellent all-round knowledge of Windows Desktop Operating Systems, w...
Job description
Responsibilities:
Handling PC support, Laptop, Outlook, Windows, Mac
Software and hardware troubleshooting
Support on desktops, notebooks, printers, scanners hardware components
Responsible for providing excellent support and timely service
Rectify simple IT fault like cleaning of disk drives and jammed laser printers
I...
Job Description:
Assist with employee inquiries, requests, grievances etc
Assist in the reviewing of policies and process flows
Recommend approaches and resolutions to staff disciplinary cases.
Manage employment and cessation activities.
Administer onboarding activities.
Manage training and development activities.
Implement HR polici...
Key Responsibilities:
Seek continuous service and process improvement opportunities by actively reviewing services across our portfolio, clients, IT teams, and other stakeholders to develop & streamline processes.
Responsible for building trusted, productive, and sustainable relationships with clients and vendors to ensure the delivery of...
Be Part of Our Success
Provide on-site end-to-end Integrated Systems Management Service support
Manage various stakeholders in the Authority’s appointed meetings
Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA
Ensure adequate governance (i.e. system and process controls) are in place to maintain...
Duties and Responsibilities.
Responsible to Manage Symantec End Point
Infrastructure (AV/USB/SEP agents) through SEPM
Tool support- install, operate, manage, maintain, update, upgrade, patch and administer SEPM.
Coordinate and follow-ups with SEP site Engineers, server and EUC team to ensure 100% systems are compliant.
Generate daily SEP...
Responsibilities
Derive business insights to initiate change and facilitate decision-making. Enhance productivity through continuous operational improvements. Adhere to invoicing standards for timely and precise monthly invoice handling.
Explore and propose actionable improvements for existing processes. Facilitate the implementation of new pr...
Responsibilities:
Provide Level 3 Support day-to-day Enterprise Infrastructure and Cyber Security hardening, System Updates, Patches and Configuration Changes and Administration.
He/She must be familiar with various types of infrastructure systems platforms, including virtualization, servers, storage, operating systems.
To be part of the tea...
Roles & Responsibilities
The primary responsibility is to support the daily operation of the IT and Office Operation by performing administrative tasks.
Define and document data elements and types to be captured.
Schedule and perform wall-to-wall joint verification as well as hardware asset tagging with RFID Tag.
Establish the hardware...
Responsibility:
To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
To be the Site...
Key Responsibilities
Oversee the installation, configuration, and maintenance of IT systems and infrastructure, including servers, networks, and hardware.
Ensure the availability and reliability of IT systems, minimizing downtime and addressing any technical issues promptly.
Manage IT assets and inventory, including procurement, deployment,...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve...
Key Responsibilities:
Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
Monitor service levels and performance metrics to...
Responsibility:
Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool
Strong background in supporting full Microsoft Office suite on Windows platform with recent support.
Excellent all-round knowledge of Windows Desktop Operating Systems, w...
Job description
Responsibilities:
Handling PC support, Laptop, Outlook, Windows, Mac
Software and hardware troubleshooting
Support on desktops, notebooks, printers, scanners hardware components
Responsible for providing excellent support and timely service
Rectify simple IT fault like cleaning of disk drives and jammed laser printers
I...
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, d...
Key Responsibilities:
Define and document data elements and types to be captured.
Schedule and perform wall-to-wall joint verification as well as hardware asset tagging with RFID Tag.
Establish the hardware asset management database to track and control all the in-scope assets.
Agreed upon the list of software products that will track and...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solv...
Responsibilities:
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problem...