Responsibilities:
Handling PC support, Laptop, Outlook, Windows, Mac
Software and hardware troubleshooting
Support on desktops, notebooks, printers, scanners hardware components
Responsible for providing excellent support and timely service
Rectify simple IT fault like cleaning of disk drives and jammed laser printers
Install and unins...
Duties & Responsibilities
Be clear of customer's security framework, such as information security policies, processes/procedures, guidelines and etc.
Ensure compliance with customer's cybersecurity policies.
Perform activities necessary to ensure customer's data systems and networks are secure, sure activities are not limited to log ana...
1. Incident Management
To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
Provide 1st level support and resolution to technical issues involving desktop clients, standa...
Job Description:
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
Polite and professional service.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical pro...
Responsibilities:
Lead and manage the daily operational Service Support and assist the respective Service Towers on the Managed Services outsourcing client and customers’ businesses
Required to plan teams daily, monthly schedule, project schedules and monitor the yearly leave plans.
Responsible for account services and prioritization of wor...
Job Description:
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
Polite and professional service.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical pro...
Responsibility:
a) End-User IT Resources
i. Monitoring of the desktops/laptops leasing schedule for various subscriptions;
ii. Tracking of IT Equipment due for technology refresh;
iii. Tracking of IT Equipment for incoming/outgoing officers;
iv. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;
v. Mon...
Job Description:
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
Polite and professional service.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical pro...