Total 179 job vacancies by Alphaeus Pte. Ltd.

Responsibilities:

• Execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.
• Experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team.
• Provide solutions and technical expertise to fellow team members and in client accounts.
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Requirements:

• Min Diploma in any discipline
• Min 3 -5 years hands-on experience in administration of servers and Cloud Operations (AWS and Azure)
• Familiar and experienced with AWS ELB / VPC / Route53 / CloudFront
• AWS Solution Architect Associate Certification will be advantageous.

Job Summary:

We are seeking a highly skilled and experienced Software Development Manager to join our dynamic team. As a Software Manager, you will play a crucial role in overseeing the planning, development, and delivery of software projects. You will be responsible for managing a team of software engineers and collaborating with cross-functional teams to ensure the successful execution of projects.

The Software Development Manager is responsible for overseeing the development of software systems. The Software Development Manager will manage the entire software development life cycle from requirements gathering to design, implementation, deployment, testing and commissioning. The Software Development Manager will also be responsible for providing guidance and mentoring to software developers.

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Identify potential risk, resource gaps and implement mitigation strategies
• Foster customer relations and manage customer expectations within project scope
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Good degree in Computer Science, Software Engineering, or equivalent from a recognized university
• Exceptional communication and interpersonal skills
• Proven experience in systems software development
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM) is highly desirable
• Good knowledge of software development methodologies, such as Agile or Scrum. Familiarity with software development tools, technologies, workflows artefacts
• Strong problem-solving and decision-making abilities.
• Strong organisation and time-management skills
• Good understanding and experience in Contracts Management.
• Ability to work collaboratively in a cross-functional environment. Experience in collaborating with gional teams in multiple locations/ countries/ time zone for project delivery will be advantageous Experience in security aspects in software systems
• Ability to communicate with Mandarin speaking clients

Key Responsibilities:

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Bachelor's degree in a relevant field.
• At least 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Certifications such as MCSE, MCSA, or equivalent are a plus.

Preferred Skills:

• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment
• F5 load balancers and RSA security solutions
• Splunk for log management and data analysis

Job Summary:

We are seeking a highly skilled and experienced Software Development Manager to join our dynamic team. As a Software Manager, you will play a crucial role in overseeing the planning, development, and delivery of software projects. You will be responsible for managing a team of software engineers and collaborating with cross-functional teams to ensure the successful execution of projects.

The Software Development Manager is responsible for overseeing the development of software systems. The Software Development Manager will manage the entire software development life cycle from requirements gathering to design, implementation, deployment, testing and commissioning. The Software Development Manager will also be responsible for providing guidance and mentoring to software developers.

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Identify potential risk, resource gaps and implement mitigation strategies
• Foster customer relations and manage customer expectations within project scope
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Good degree in Computer Science, Software Engineering, or equivalent from a recognized university
• Exceptional communication and interpersonal skills
• Proven experience in systems software development
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM) is highly desirable
• Good knowledge of software development methodologies, such as Agile or Scrum. Familiarity with software development tools, technologies, workflows artefacts
• Strong problem-solving and decision-making abilities.
• Strong organisation and time-management skills
• Good understanding and experience in Contracts Management.
• Ability to work collaboratively in a cross-functional environment. Experience in collaborating with gional teams in multiple locations/ countries/ time zone for project delivery will be advantageous Experience in security aspects in software systems
• Ability to communicate with Mandarin speaking clients

Responsibilities:

• Execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.
• Experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team.
• Provide solutions and technical expertise to fellow team members and in client accounts.
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Requirements:

• Min Diploma in any discipline
• Min 3 -5 years hands-on experience in administration of servers and Cloud Operations (AWS and Azure)
• Familiar and experienced with AWS ELB / VPC / Route53 / CloudFront
• AWS Solution Architect Associate Certification will be advantageous.

Job Summary:

The candidate will join our software engineering team, and will be responsible for the design, development, testing and maintenance of software systems. The candidate must be able to work independently and collaboratively with other software and systems engineers. The candidate must possess good problem-solving skills and be committed to deliver quality system.

Responsibilities:

• Perform requirements analysis, system design, development, test and deploy applications
• Analyze & solve performance and security related requirements in the applications.
• Collaborate with other engineers to integrate software components, system infrastructure, and third part components
• Work with system testers to detect and rectify detects
• Monitor application performance and troubleshoot issues
• Produce documentation and artifacts
• Provide pre-sales support in preparing solution proposals and product demonstrations
• Provide technical support during maintenance phase of the system
• Design and develop APIs in a micro-service based architecture.
• Stay up to date with emerging technologies

Qualifications:

• Diploma / Degree in Computer Science, IT, Engineering or equivalent.
• At least 3 years of working experience in software development
• Complete at least 1 full software development life cycle in a sizable software system project.
• Good experience in Java, web services, Object Oriented Programming and software design patterns
• Data modeling and database design experience
• Proficient in use of code versioning tools, such as GIT.
• A team player who possesses good interpersonal, communication skills and ability to work independently and collaborate in a team.
• Fresh graduate with good academic results and passions in software development and new IT technologies will be considered.

Added advantage

• Professional certifications or post graduate degrees
• Knowledge and experience with Big Data, OLAP and microservice systems
• Familiar with system applications such as databases (Oracle/ MSSQL, Mongo DB), fault management systems and Business Intelligence (BI) tools
• Knowledge in areas of cloud deployment/ services, data analytics/ algorithms
• Knowledge and experience in Spring Boot and Micro Service Systems
• Experience in waterfall and Agile Scrum development practices
• Experience in Traffic Management domain

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

KEY RESPONSIBILITIES AND RESULTS

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement

• Min Diploma in IT related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Operating Hours:

Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00 PM.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Job Description

• Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Requirements:

• Minimum NITEC in any discipline
• 1-2 years of experince required

Duties & Responsibilities

• Be clear of customer's security framework, such as information security policies, processes/procedures, guidelines and etc.
• Ensure compliance with customer's cybersecurity policies.
• Perform activities necessary to ensure customer's data systems and networks are secure, sure activities are not limited to log analysis and security assessment of customer ICT systems.
• To manage/conduct vulnerability assessment and coordinate penetration tests activities.
• To conduct information security awareness training

Requirements

• Degree in Computer Science, Information Systems, Engineering or equivalent
• At least 3 years of IT security experience in areas of security governance, risk management, application security design, security project management, security operation, network security
• Must have either:CISSP, CISM, CISA, CCSP or other similar security certifications
• Self-motivated with the ability to work independently and as a team member with minimal direction
• Strong interpersonal and stakeholder management skills
• Good written and communication skills
• Singapore Citizen only

What we seek to accomplish together:

• Proactively 'hunt' for potential malicious activity and incidents across the environment using advanced threat network and host-based tools adopting Mitre Attack Framework.
• Perform hunting for malicious activity across the network, endpoint, and Critical Assets.
• Create hunting hypothesis and perform IOCs & TTPs based threat hunting and share reports with the management weekly on the findings, misconfiguration, use case development and provide suggestions for counter measurement.
• Expertise in hunting, managing, and writing detections using logs from Endpoint Detect and Response solutions like Carbon Black EDR, CrowdStrike EDR & Cortex XDR etc.
• Research on different TTP's for ATP Threat groups which are used by attackers during the sophisticated Cyber-attacks.
• Collaborates with technical and threat intelligence team to provide indications and warnings and contributes to predictive analysis of malicious activity.
• Perform cyber security threat hunting & detection activities with specific focus on countermeasure Tactics, Techniques and Procedures (TTPs)
• Contribute to the tuning and development of security information and event monitoring systems (SIEM) use cases and other security control configurations to enhance threat detection capabilities.
• Familiarity with threat modelling, development of attack plans, performing manual & automated Ethical Hacking, & develop proof of concept exploits.
• Evaluates new security technologies and products and performs engineer-level work and analysis to determine if solutions should be pursued.

Additional Details:

• It’s a client serving role – there will be KPIs and SLAs expected on role service tasks.
• Location Serangoon/One North

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent
• At least 3 years of IT security experience in areas of risk management, network security
• Must have: GIAC Continuous Monitoring Certification (GMON), GIAC Information Assurance Certified Intrusion Analyst (GCIA), GIAC Information Assurance Certified Incident Handler (GCIH).
• Self-motivated with the ability to work independently and as a team member with minimal direction
• Strong interpersonal and stakeholder management skills
• Good written and communication skillsDegree in Computer Science, Information Systems, Engineering or equivalent
• Singapore Citizen only.

Responsibilities:

• Install new and/or rebuild infrastructure, server, storage, hardware appliances, services, settings, in accordance to customer’s requirement that complies with audit processes.
• Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.
• Perform daily system checks and monitoring and to highlight if any abnormalities are found.
• Ensure that backups are running and send off the media off site as necessary
• Create, Change, Delete users accounts as per request.
• Perform monthly and ad-hoc patching as necessary for the various servers that are covered under the contract.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Perform monthly performance reporting and capturing of server health statistics to assist with capacity planning.
• Perform level 1 troubleshooting and maintenance for storage. Work with level 2 storage teams for more in depth troubleshooting and/or deployment of new storage
• Work on any other server related requests as and when needed.
• Perform escort of vendors as necessary within the customer’s premises
• Rotating standby to work on night or weekend tasks when required.

Required Skillsets:

• Microsoft AD
• VMware
• Veritas Netbackup
• McAfee Endpoint
• Redhat RHEL
• Solarwinds

Qualifications:

• Diploma/Bachelor Degree in IT related discipline
• At least 3 years of relevant experience.

Key Responsibilities:

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Bachelor's degree in a relevant field.
• At least 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Certifications such as MCSE, MCSA, or equivalent are a plus.

Additional Preferred Skills:

The ideal candidate will also possess experience or exposure to the following technologies:

• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment
• F5 load balancers and RSA security solutions
• Splunk for log management and data analysis

This role requires a dynamic individual who can handle complex hybrid IT environments, ensuring the stability, security and optimal performance of Windows systems while having the potential to expand and manage a diverse set of technologies.

If you possess these skills and are looking for a challenging and rewarding opportunity, we encourage you to apply and become a part of our innovative team.

Overview:

The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Responsibilities:

• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
• Plan, implement and support Patch Management and Software Distribution services
• Provide administration of back-end infrastructure services with focus on PC Imaging
• Support desktop and server related escalations pertaining to Workplace Management tools issues • Perform Quality Assurance testing for changes to endpoint devices
• Contribute to the streamlining of daily operational processes, such as automations
• Ensure smooth running of daily operations
• Update and maintain proper documentation and reports
• Any other ad-hoc duties as required or assigned

Requirements:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc)
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
• Ability to work in a heterogeneous environment
• Strong analysis and design background with sound documentation experience
• Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Job Overview:

We are in search of a highly skilled Network Security Engineer to manage and enhance our network infrastructure's security. The successful candidate will be responsible for the design, implementation, and maintenance of network security solutions, ensuring the stability, reliability, and security of our network environment.

Key Responsibilities:

• Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
• Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
• Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
• Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
• Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in network security engineering.
• Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).
• Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.
• Hands-on experience with Alcatel Lucent Wireless Controllers.
• Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.
• Proficient in ClearPass Policy Manager for network access control and policy enforcement.
• Knowledge of network protocols, security architectures, and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.

Job Description

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Qualifications

• Professional Experience - 3+ years of success in operational/administration and deployment/migration projects in Cloud Environment
• Problem Solving. Ability to solve customer problems through cloud technologies
• Collaboration and Communication. Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.
• Technical
• Strong technical experience with cloud infrastructures, migrations, and technology management preferred
• AWS Solution Architect Associate Certification will be advantageous.
• AWS Cloud Practitioner Certification or Azure Certified Administrator or Fundamentals is required
• Subject matter expertise in one or more of the following:
• Competitive Landscape. Knowledge of Containerisation technologies eg EKS/AKS/GKE/K8s/Openshift/Tanzu would be advantageous
• Singapore citizen only.

Roles & Responsibilities

Oracle:

Oracle RAC (Real Application Clusters)/ASM (Automatic Storage Management)/OGG (Oracle Golden Gate)/Exadata/ODA

• Has minimally 2+ years’ experience in Oracle Database Management (12c/19c)
• Experience in Backup/Recovery
• Proven expertise in supporting Grid Infrastructure (Clusterware, ASM, Disk Groups
• Installation, Configuration, administration and operations support of Oracle Golden Gate
• Knowledge in supporting Exadata and ODA
• Troubleshooting of Performance and tuning problems in Oracle database using tools like AWR, ADDM
• Install, configure and manage oracle on Unix will be an added advantage
• Provide continuous monitoring, troubleshooting, historical and real time performance monitoring of the oracle
• Strong experience of RMAN, GRID control
• Experience evaluating and installing new software releases, patches and system upgrades
• Knowledge and understanding of all aspects of database tuning: software configuration, memory usage, data access, SQL and physical storage
• Establish and maintain documentation and standards
• Knowledge of Oracle PL/SQL, Linux shell scripting/PowerShell.

MSQL:

• 2+ years of experience in database management support in MS SQL Server environments
• Strong experience in Database Administration in SQL Server (2014, 2016, 2017)
• Experience on Clustering, database mirroring, replication and log shipping configuring and troubleshoot issues
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues
• Experience in performance tuning, query optimization, using performance monitor, SQL profiler and other related monitoring
• Ability to detect and troubleshoot SQL server related CPU, memory, I/O, disk space and other resource contention
• Strong knowledge of backups, restore, recovery models, database shrink operations, DBCC commands
• Expert experience in implementing operational automation
• Knowledge of SQL server tools (profiler, SSMS, DAC)
• Strong knowledge of indexes, index management, integrity checks, configuration, patching, statistics, created and managed effectively
• SQL database operational support
• Solid acquaintance with windows server, security delegation, SPNs, storage components
• Configure and maintain dataset server and processes including monitoring of system health and performance
• Experienced in CIS hardening is an added advantage

Education Qualification

• Bachelor’s Degree in Computer Science, Computing, Engineering, IT or equivalent.

Primary Purpose

• Responsible for the day-to-day operational aspects of database administration to meet the business needs and service level

Traits

• Good knowledge of Windows Platform and Linux Platforms such as RedHat and Oracle Linux.
• Good planning and coordination skills.
• Good writing and verbal communication skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active
• Assume ownership of database related problems; pursue problem resolution and root cause analysis
• Previous experience with government sector is preferred

Responsibilities:

• Lead a delivery team of 2-5 people for project implementation, provide technical guidance and participate in code writing, solve architecture, and design issues, ensure system quality and maintainability, and ensure project technical risks are controlled.
• Lead and facilitate information gathering sessions to validate business cases, gather and document business and functional objectives
• Implement architecture by building components and custom designs; prototyping; data migration; maintaining technical integrity and consistency; documenting system
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Enhance overall team accomplishments and competence by planning delivery of solutions; answer technical and procedural questions for less-experienced team members; teach improved processes; mentor team members
• Improve information usefulness by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables.

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience
• At least 4-6 years relevant working experience including expertise in Java/J2EE, Spring, Hibernate, Angular JS, Tomcat
• Experience in leading a team of developers (4-5 developers)
• Possess strong technical knowledge in Java/JEE in design, development and maintenance of application systems
• Knowledge of Microservices patterns and architecture
• Knowledge of Restful APIs and integration patterns
• Professional experience with n-tier application architectures development, service oriented architectures and XML
• Experience with deployments to cloud infrastructure such as AWS, Azure, or Google Cloud
• Experience with automated testing e.g Junit, Selenium etc
• Knowledge of CI/CD, DevOps/DevSecOps would be an added advantage
• Thirsty for knowledge and keen to explore new technologies
• In-depth knowledge of NewGen product will be an advantage
• Excellent communication skills and strong analytical and conceptual skill

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities：

• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure)
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to to ensure compliance and regulatory requirements and industry standards

Requirements;

• Diploma/degree in computer studies
• 2 years of experience working in a security operations, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role
• Willing to work in rotational shift environment (including weekends and night shift).

Key Responsibilities:

• Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
• Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
• Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
• Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
• Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in network security engineering.
• Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).
• Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.
• Hands-on experience with Alcatel Lucent Wireless Controllers.
• Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.
• Proficient in ClearPass Policy Manager for network access control and policy enforcement.
• Knowledge of network protocols, security architectures, and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.

Preferred Skills:

• Experience with other firewall solutions beyond Palo Alto and Fortinet, such as Check Point or Cisco ASA.
• Proficiency in network encryption protocols and VPN technologies.
• Understanding of network segmentation and micro-segmentation principles.
• Knowledge of intrusion detection/prevention systems (IDS/IPS).
• This role demands a proactive individual with a strong technical background in network security. If you possess these skills and are looking for a challenging opportunity in network security engineering, we encourage you to apply and become a valuable part of our dedicated team(S).

Responsibilities:

Responsible for the day-to-day operational aspects of database administration to meet the business needs and service level

Oracle:

• Oracle RAC (Real Application Clusters)/ASM (Automatic Storage Management)/OGG (Oracle Golden Gate)/Exadata/ODA
• Installation, Configuration, administration and operations support of Oracle Golden Gate
• Troubleshooting of Performance and tuning problems in Oracle database using tools like AWR, ADDM
• Supporting Grid Infrastructure (Clusterware, ASM, Disk Groups)
• Install, configure and manage oracle on Unix will be an added advantage
• Provide continuous monitoring, troubleshooting, historical and real time performance monitoring of the oracle
• Evaluating and installing new software releases, patches and system upgrades
• Knowledge and understanding of all aspects of database tuning: software configuration, memory usage, data access, SQL and physical storage
• Establish and maintain documentation and standards

MSQL:

• Clustering, database mirroring, replication and log shipping configuring and troubleshoot issues
• Troubleshooting and resolving database integrity issues, performance issues,
• Blocking and deadlocking issues
• Performance tuning, query optimization, using performance monitor, SQL
• Profiler and other related monitoring
• Detect and troubleshoot SQL server related CPU, memory, I/O, disk space and other resource contention
• Backups, restore, recovery models, database shrink operations, DBCC commands
• Implementing operational automation
• SQL database operational support
• Solid acquaintance with windows server, security delegation, spns, storage components
• Configure and maintain dataset server and processes including monitoring of system health and performance

Requirements:

• Bachelor’s Degree in Computer Science, Computing, Engineering, IT or equivalent.
• Good knowledge of Windows Platform and Linux Platforms such as RedHat and Oracle Linux.
• Min 2 years’ experience in Oracle Database Management (12c/19c)
• Experience in Backup/Recovery
• Knowledge in supporting Exadata and ODA
• Strong experience of RMAN, GRID control
• Knowledge of Oracle PL/SQL, Linux shell scripting/PowerShell.
• Min 2 years of experiences in database management support in MS SQL Server environments
• Strong experience in Database Administration in SQL Server (2014, 2016, 2017)
• Knowledge of SQL server tools (profiler, SSMS, DAC)
• Strong knowledge of indexes, index management, integrity checks, configuration, patching, statistics, created and managed effectively
• Experienced in CIS hardening is an added advantage

Key Responsibilities:

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Bachelor's degree in a relevant field.
• At least 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Certifications such as MCSE, MCSA, or equivalent are a plus.

Preferred Skills:

• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment
• F5 load balancers and RSA security solutions
• Splunk for log management and data analysis