Total 4 customer service manager job vacancies in Singapore

Key accountabilities:

• Participate in overall Project Management process jointly with Project Manager.
• Main partner for the Financial Strategy success of the project - Optimize financial aspects on the project Org. Tax, Hedging, Financing.
• Business Partnering:

1. Provide finance advise and tutoring to the project team.
2. Set up technical expertise within the real and current concerns of the business to create value.
3. Enrich integration within the organization (functional intermediation).
4. Ensure compliance of finance rules in project review preparation and throughout project execution.
5. Contribute to business agility and awareness.

• Supervision, analysis and support for overall finance topics of the project.
• Control the financial performance of the project and propose action plans to improve contract margin and cash profile as well as corrective action plans to mitigate identified risks.
• Raised "Early Warnings" when necessary to increase management attention.
• Add insight and accuracy to project financial information (Improve accuracy on forecasts, revenue, cash, cost, etc.).
• Challenge and approve Project Financials (cash, competitiveness) as per DoA.
• Provide confirmation of Internal Transfer Pricing policies to procurement for the issuance of internal purchase orders.
• Ensure compliance with local regulations, especially for tax and statutory accounts purposes.
• Liaise with other finance expert functions (e.g. Tax and Customs, Treasury and Financing, Internal Audit & Risk Management, Accounting and Finance efficiency, etc.).
• Cooperate with other expert functions (e.g. legal, platforms, Operational Excellence, etc.).
• Contribute in negotiation processes to secure project success (customer and / or partner).
• Support PM in risks and opportunities process and sign-off contingencies/committed savings.
• Partner with PM and CM in Contract & Claim Management (focus on finance topics & risks profile).

Main activities:

• Prepare jointly with the project team, the project reviews content and reassess each semester the profitability.
• Explain, justify, and keep record in detail of the estimates.
• FPM is permanently focused on adding value through:

1. Participating and influencing negotiations (Price review, financial T&C, VO´s, Claims, etc.).
2. Challenging financial information throughout project process (consistent “Early Warning” for financial impacts of projects operational performances and risk mitigation).
3. Monitoring compliance with all governance and reporting rules & regulations in project.
4. Corroborating the permanent compliance of International Financial Reporting Standards (IFRS).
5. Understanding the contractual terms and conditions and advising about all financial matters in contract, focusing on guiding on competitiveness improvement.
6. Supporting Claim Management (jointly with Project Manager & and Contract Manager), focus on finance topics, risks profile (support amendments wording).
7. Managing and analyzing costs, revenue, and profitability.
   Preparing timely forecasts for sales, costs, margin, and cash.
8. Permanently looking for liquidity flows and working capital optimization and promote cash culture in the project.
9. Ensuring billing process (external or internal) is made on a timely manner.
10. Supporting the finance teams in the monthly closing process and reporting Project financials in a suitable manner.
11. Supporting requests made of Performance Management Group.
12. Challenge eligibility and relevance Capex & R&D analyzing impacts and optimizing how to implement and informing Operations Finance about the amounts considered at tender stage.
13. Reconciling project data and General Ledger on regular basis.
14. Ensuring project contractual bonds and guarantees are issued on due time and request release "as soon as possible", avoiding unnecessary expenses.
    

Key accountabilities:

• Participate in overall Project Management process jointly with Project Manager.
• Main partner for the Financial Strategy success of the project - Optimize financial aspects on the project Org. Tax, Hedging, Financing.
• Business Partnering:

1. Provide finance advise and tutoring to the project team.
2. Set up technical expertise within the real and current concerns of the business to create value.
3. Enrich integration within the organization (functional intermediation).
4. Ensure compliance of finance rules in project review preparation and throughout project execution.
5. Contribute to business agility and awareness.

• Supervision, analysis and support for overall finance topics of the project.
• Control the financial performance of the project and propose action plans to improve contract margin and cash profile as well as corrective action plans to mitigate identified risks.
• Raised "Early Warnings" when necessary to increase management attention.
• Add insight and accuracy to project financial information (Improve accuracy on forecasts, revenue, cash, cost, etc.).
• Challenge and approve Project Financials (cash, competitiveness) as per DoA.
• Provide confirmation of Internal Transfer Pricing policies to procurement for the issuance of internal purchase orders.
• Ensure compliance with local regulations, especially for tax and statutory accounts purposes.
• Liaise with other finance expert functions (e.g. Tax and Customs, Treasury and Financing, Internal Audit & Risk Management, Accounting and Finance efficiency, etc.).
• Cooperate with other expert functions (e.g. legal, platforms, Operational Excellence, etc.).
• Contribute in negotiation processes to secure project success (customer and / or partner).
• Support PM in risks and opportunities process and sign-off contingencies/committed savings.
• Partner with PM and CM in Contract & Claim Management (focus on finance topics & risks profile).

Main activities:

• Prepare jointly with the project team, the project reviews content and reassess each semester the profitability.
• Explain, justify, and keep record in detail of the estimates.
• FPM is permanently focused on adding value through:

1. Participating and influencing negotiations (Price review, financial T&C, VO´s, Claims, etc.).
2. Challenging financial information throughout project process (consistent “Early Warning” for financial impacts of projects operational performances and risk mitigation).
3. Monitoring compliance with all governance and reporting rules & regulations in project.
4. Corroborating the permanent compliance of International Financial Reporting Standards (IFRS).
5. Understanding the contractual terms and conditions and advising about all financial matters in contract, focusing on guiding on competitiveness improvement.
6. Supporting Claim Management (jointly with Project Manager & and Contract Manager), focus on finance topics, risks profile (support amendments wording).
7. Managing and analyzing costs, revenue, and profitability.
   Preparing timely forecasts for sales, costs, margin, and cash.
8. Permanently looking for liquidity flows and working capital optimization and promote cash culture in the project.
9. Ensuring billing process (external or internal) is made on a timely manner.
10. Supporting the finance teams in the monthly closing process and reporting Project financials in a suitable manner.
11. Supporting requests made of Performance Management Group.
12. Challenge eligibility and relevance Capex & R&D analyzing impacts and optimizing how to implement and informing Operations Finance about the amounts considered at tender stage.
13. Reconciling project data and General Ledger on regular basis.
14. Ensuring project contractual bonds and guarantees are issued on due time and request release "as soon as possible", avoiding unnecessary expenses.
    

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Key accountabilities

Technical Support Function:

• Assures the technical operational support to the projects signed under LTSS contracts
• Becomes a mentor for our team working in the depots through the wide knowledge in Railways System
• Analyses the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them
• Main contributor to CBM application for the main systemes - brakes, coupler, VAC, converter
• Leader in electronic maintenance activities including repair in house or by external vendors
• Analyses failure criticality studies and uses RCM (Reliability Centered Maintenance) and other available methodologies to define and optimise the maintenance requirements, tasks and intervals
• Contributor and approver of root cause analysis reports and Engg change request towards SMRT/LTA
• Contribute to the promotion of the diagnosis tool (HealthHub)
• Support reliability Eng
• Quality, Environment, Safety and Health normative accomplishment

Manager:

• Manages and develops the Fleet Support Centre team
• Takes responsibility for QCD targets and deliverables of the Centre

Performance measurements

• QCD targets according to Project
• Project reliability / availability / cost targets
• Maintenance plan improvement
• Feedback from stakeholders

The Project Contract Manager (PrCM) is a key member of the project team, working in close collaboration with the Project Manager and core project team. He/she provides guidance and leadership to develop, implement, and drive proactive contract/claim management and risk mitigation strategies in accordance with Alstom’s business objectives; including extensions of time (EoTs), variations orders, contract amendments. He/she ensures proper record keeping and file preparation in support of robust claim files.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as Project Contract Manager in Singapore.

Primary Responsibilities:

• Drives the Contract Management activities for the allocated project proactively and manage a few Project Contracts Managers (other projects) simultaneously
• Ensures application of Contract, Claims and Insurance Management Manual (CCIM) and Alstom governance
• Drives preparation of Contract Summary and ensure it is widely communicated and regularly updated
• Prepares with Core Project Team Contract Management Strategy Plan (CMSP)
• Organizes the Contract Management Day with the Core Project Team
• Carefully analyzes the contract to build and drive implementation of Contract/Claim Management Strategy Plan, as well as keep it updated with project team on quarterly basis
• Contributes to CDRL by the Project Team members is launched in time, is accurately communicated, and updated
• Monitors Works toward contract obligations, including monitoring of project schedule toward achieving contractual milestones
• Ensures timely issuance of contractual notices to customers/partners
• Establishes and implement project specific commercial procedures, particularly regarding correspondences, notifications, insurance, variation requests/orders and claims preparation files
• In collaboration with Documentation Controller and/or Project Contract Administrator, Project Contract manager or Junior Contract Manager ensures a reliable filing and easy access of correspondence from and to customers/partners
• Monitors/manages correspondence by analyzing (for and with Project Manager/Director) incoming and outgoing correspondence to customers/partners
• Contributes to Return of Experience
• Monitors/manages insurance policy and keep its validity in collaboration with Regional Insurance Manager. Keeps the Regional Insurance Manager duly updated regarding all changes on the project that could represent any deviation of the reaching of the insurance policy
• Develops and produces any project specific processes and ways of working for contract/claim management.
• Develops a pragmatic commercial approach based on contractual analysis of the project, to protect, on a daily basis, Alstom interests toward customers and partners
• Carefully monitors, records, and notifies customer/partners regarding claims/counterclaims and prepares and manages all elements and supporting documentation for claims/counterclaims negotiations
• Monitors customer/partner requests for variations / change orders / extensions of time. Provides follow-up, as necessary, to drive to transactional closure, including updates to the VO/VR/Delay registers, preparation of commercial offer, and prepares associated contractual letters for CD/PM approval.
• Provides creative advice on specific issues, risks, and contractual/claims activities, taking into account the contract and business objectives
• Reports on contract management and claims activities to the project, and Legal, and Contract Management teams.
• Ensures Contract management KPIS are reported as per reporting deadlines including gathering the inputs from Key supplier Contract Managers and Insurance Managers.
• Provides training on contract/claim management to key project stakeholders, including project management, finance, engineering, and sourcing communities
• Anticipates events and risks associated with the contract management activities; proposes alternative proactive solutions to keep the situation under control
• Works closely with the Project Directors, Project Managers, Project Controllers, Project Engineering Managers, Sourcing Contract Managers, and Project Planning Managers, to identify and mitigate risks; and to identify, maximize, and leverage claim opportunities
• Provides at any time, on management demand, a reliable and understandable contractual and commercial analysis of the project
• For Dispute Arbitration Board (DAB) or similar non-litigation mechanism for dispute resolution, PrCM is required to prepare DAB files, referral notes along with substantial evidences and active participation in the process before the adjudication board or similar board
• For litigation process handled by Legal Team, PrCM will support Legal team or external counsel
• Manages, trains, develops, and share knowledge and expertise to Project Contract Managers, Junior Project Contract Managers and Project Contract Administrators.

Key Requirements:

• A degree in Law, Engineering, Finance, Technical, Economics or business sciences
• Relevant experience in Contract/Claim Management experience (preferred) / Project Management
• Ability to read and interpret contractual documents, including terms and conditions, planning, and technical specifications
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to understand project financials and impact of contract/claim management on project’s profitability.