IT Helpdesk Engineer (L1)
Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
User Account Management (Add, Delete and Change) and follow Change Management processes.
Escalate to Level 2 engineer if the issue not resolved.
Rem...