Total 3 call center job vacancies in Singapore

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT

- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER

- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

• The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week
• BENEFITS:

- Entitled to annual AWS and performance bonus

- Night shift allowance

- OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Summary:

A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

Responsibilities (includes but not limited to):

• Concierge: Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
• Front Desk: Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme.
• Call Centre: Main duties include answering of calls from public, handling general enquires e.g. F&B promotions, room availability, etc, transferring of calls and handling wake-up calls.
• Lounge: Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

Requirements:

• Minimum qualification of NITEC (Service, hospitality, tourism or related disciplines preferred)
• 1 year of relevant experience in handling Front Office operations.
• Fresh graduates are welcome too.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week
• BENEFITS:

- Entitled to annual AWS and performance bonus

- $150 allowance

- Night shift allowance

- OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT
- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)