Total 2 supply chain manager job vacancies in Singapore

Job Description :

• Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of classrooms and on-the-job training
• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Design and develop On The Job training plan
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Provide coaching and mentoring of newly hired on board
• Maintain library of training resources and aids
• Liaise with various stakeholders and external parties for any training requirements
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner
• Any other adhoc projects/tasks delegated by the training manager

Requirements :

• 3 to 5 years of experience in a hotel or training capacity
• ACTA qualifications or other training certifications would be advantageous
• Excellent communication and interpersonal skills to engage employees and also external parties at various levels
• Able to work independently and has good time management skills
• Demonstrate initiative and assertiveness towards responsibilities
• Positive role model who is able to engage groups of diverse size and background
  
  

RESPONSIBILITIES:

1. Spend ample time in lobby to welcome and solicit guests for feedback.

2. Perform check-in and check-out duties. Assign room and prepare keys for check-in.

3. Resolve guests complaints to their satisfaction.

4. Patrol with Security the hotel premises to ensure orderliness.

5. Responsible for the Guest Service Manager float and currency exchange.

6. Process 3rd party charges such as credit card charges.

7. Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

8. Walk VIP guests and bridal couple to the guestroom.

9. Complete Daily Duty Manager log after each shift.

10. Prepare Guest incident report

11. Keep informed on all current matters and maintain complete and readily accessible files and records

necessary for effective operation.
12. Maintain close liaison with all other departments to ensure 100% guests satisfaction.

13. Attend Department meetings and other meetings as required.

14. Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate

activities, any problems and/or special information.

15. Conduct OJT (On-the-Job) training for new and existing Associates on duty.

16. Conduct performance appraisals for Associates and manage their performance by coaching and training them

in accordance with established hotel standards.

JOB REQUIREMENTS:

• Good leadership skills
• Ability to multi-task in a demanding environment
• Excellent customer service, communication and interpersonal skills