he Shop Outlet Supervisor is responsible for overseeing the daily operations of the outlet, ensuring exceptional customer service, maintaining staff productivity, and driving sales performance. The role involves team leadership, operational management, and ensuring compliance with company policies and standards.
Key Responsibilities:
Operational Management:
- Manage day-to-day operations of the shop to ensure smooth functioning.
- Oversee opening and closing procedures, including cash handling and security protocols.
- Maintain a clean, organized, and visually appealing outlet environment.
- Monitor stock levels and coordinate inventory replenishment.
Customer Service:
- Lead the team to deliver excellent customer service experiences.
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure staff are knowledgeable about products and services.
Sales and Performance:
- Monitor daily, weekly, and monthly sales targets.
- Implement strategies to drive revenue and achieve KPIs.
- Analyze sales data and provide reports to management.
- Promote and execute marketing campaigns at the outlet level.
Compliance and Safety:
- Ensure adherence to company policies, procedures, and brand standards.
- Maintain compliance with health, safety, and regulatory requirements.
- Conduct routine checks to ensure proper functioning of equipment.
