Total 2 help desk specialist job vacancies in Singapore

The ESG specialist should possess competencies in sustainability, technology, and business administration, with the business acumen to understand a complex organization, devise technical solutions and work as a liaison between the commercial, marketing and technical teams. Broad understanding of seaborne transportation and shipping finance will be an advantage.

The specialist is expected to analyse, specify and validate data and provide insights to clients on ESG strategy and framework development, ESG benchmarking and Gap Analysis, ESG reporting and assurance, and other related services. They will also apply analytical and problem-solving skills to support business initiatives and ensure that project deliverables are met.

What You Will Do:

• Work with customers and/or internal stake holders to gather data and data analytical tools to analyze, report and provide recommendations for sustainability projects
• Establish and maintain information network to collect and compile pertinent industry data from publications, clipping services, analyst reports, electronic databases and various field sources
• Track and keep abreast of global and regional regulatory developments regarding ESG and sustainability, particularly for the maritime sector.
• Deliver sustainability reporting, gap analysis and assurance projects, including strategy development, project management and stakeholder management.
• Maintain awareness of the overall ABS service portfolio and promote services/products
• Work with organizational teams to develop capture strategies, proposals and pricing as appropriate
• Work with technical staff and other internal teams as needed to meet customer needs
• Provide strategic insights related to future business initiatives, market drivers, and competitor activities for inclusion in business planning
• Attend industry events and conferences, and provide feedback and information on market and creative trends
• Develop and maintain key client relationships with a focus on maintaining current work and expanding new business opportunities and prospect for new clients

What You Will Need:

Education and Experience

• Requires a Bachelor’s degree in business management or in a technical engineering field.
• MBA or engineering postgraduate degree is preferred.
• Typically requires four or more years of experience in the assigned area of responsibility and market sector.
• Previous experience in business development or sales in a technical and diverse product environment will be an advantage.

Knowledge, Skills, and Abilities

• Knowledge of Sustainability reporting frameworks like GRI, SASB, TCFD, etc.
• Previous experience of working in a consulting firm or corporate sustainability department
• Highly analytical and strategic, and able to deal with complex flux of information
• Ability to identify and provide regular updates and overviews on new leads and potential business opportunities
• Proven track recorded in the development of high performing multidisciplinary teams
• Track, interpret and analyze emerging legislation that will affect the industry and draw up transition plans
• Excellent communication skills (oral & written), enabling effective communication at multiple levels
• Strong commitment to ethical business practices, in full accordance with relevant corporate policies
• Experienced in using tools such as MS Power BI, Tableau or other visualization tools is a big plus
• Display an entrepreneurial mind set and think practical, ‘out of box’ solutions
• Ability to work efficiently and deliver timely in a fast-paced environment
• Working knowledge of the ABS Health, Safety, Quality and Environmental management system.

This position is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract and program adjustments, cross-selling opportunities and general relationship management responsibilities.

What You Will Do:

• Manage in meeting scheduling KPI’s for the group.
• Training/reinforcing process and procedures.
• Addressing customer complaints with individual Client Service when needed.
• Client services responsibilities for dedicated group of clients to include key accounts, including: schedule audits, optimize clients and auditors audit schedule, maximize audit days for a given level of customer demand, answer clients’ questions about the certification process, understand clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, update scope of work as necessary and send to customer as a proposal.
• Receive, review and execute all client requests related to their relationship with ABS Quality Evaluations Inc.
• Actively work with the operations department to develop and implement activities to enhance the client/company relationship.
• Review each relationship for efficiencies, profitability and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
• Refer new business opportunities to the sales department for quotation and follow-up.
• Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
• Promote teamwork within the group and cross-train fellow team members.
• Other responsibilities as assigned and as the position expands.

What You Will Need:

Education and Experience

• 1- 5 years’ experience or a combination of education and experience in a business/technical discipline or equivalent business/quality related experience.

Knowledge, Skills, and Abilities

• Proven planning skills and ability to learn scheduling of auditors.
• Excellent verbal and written communications skills; excellent telephone communications skills.
• Ability to work independently and comfortably perform multiple functions/tasks in a very high paced intense environment.
• Good business background, strong interpersonal skills, service oriented and customer sensitive, with concern for accuracy, effectiveness, flexibility and innovation.
• Extensive computer skills to include: Excel, Work, Access and ability to learn new operational systems. This position uses a proprietary database application almost continuously.
• Must have a positive attitude and be success oriented.
• Ability to obtain working knowledge of the ABS Quality Evaluations Quality & Environmental Management System.

Reporting Relationships:

Reports directly to a department Manager, Supervisor or above.