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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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Job Summary
Reporting to the Director of Cybercrime Investigations, the Behavioral Threat Investigator is responsible for developing proactive scripts in support of global investigations into active and potential threats and unlawful acts against our executives, property, and customers. The incumbent will gather and analyze actionable internal, open-source, and dark web information, partnering with key stakeholders, and investigating internal and external threats.
Essential Duties and Responsibilities
- Conduct complex investigations based on behavioral threat data science techniques across multiple business segments from a variety of internal and external channels (primary focus on insider threat, misconduct, and fraud).
- Gather evidence and provide investigative support and consultative services to law enforcement.
- Analyze data and trends to support internal and external threat investigations; develop and implement proactive plans and programs to address opportunities.
- Communicate Global Security’s position effectively to key stakeholders and fully support Global Security’s senior leadership in the development and implementation of initiatives and programs to detect, investigate, and disrupt threats.
- Provide strong subject matter expertise in the areas of insider threat, cybercrime, security and investigative operations, and data-driven investigations.
- Provide after-hours support, as needed.
Desired Leadership Characteristics
- Ability to prioritize and execute tasks in high-impact or time sensitive situations.
- Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done.
- Ability to develop and maintain strong relationships in a complex multi-national corporation.
- Ability to translate technical concepts to non-technical business partners.
- Strong problem solver with the ability to use analytical methods for impact.
- Effective organizational skills, attention to detail, and ability to collaborate and influence in a matrixed environment.
Skills and Experience
- Minimum of 5 years’ experience in a mission critical environment with a background in the following: insider threat, intelligence, or data analysis related disciplines.
- Demonstrated expertise in developing scripts to identify crime patterns and ways to enrich large volumes of data for analysis and investigation.
- Strong understanding of insider threat and cybercrime tactics, techniques, and procedures.
- Understanding of HIVE SQL, LexisNexis, and i2 Analyst Notebook.
- Experience working across multiple lines of business in a corporate function.
- In-depth understanding of adversary tools, tactics, procedures and threats impacting the financial sector.
- Solid understanding of insider threat, executive protection, and physical security ecosystems.
- Successful experience working with physically distributed teams.
- Skilled in the techniques assembling a case for prosecutors, including gathering evidence, summarizing findings in well documented/well written reports, and in compliance with policies.
- Strong interpersonal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues, and senior leadership at American Express.
- Strong level of understanding of investigative techniques, OSINT, and intelligence analysis to detect and resolve criminal activity.
- Ability to review information to determine its significance, validate its accuracy, and assess its reliability.
- Strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and effective communication.
- Bachelor’s degree in Criminal Justice, Intelligence, Data Analysis, Data Science, Engineering, or Technology related fields a plus.
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
