CHIEF OPERATING OFFICER (COO)
Full-time
Director/C-Level
1 day ago
We are seeking an experienced and dynamic COO to join our team. The ideal candidate will have a strong background in logistics, e-commerce, and busine..
We are seeking an experienced and dynamic COO to join our team. The ideal candidate will have a strong background in logistics, e-commerce, and business development, with a proven track record in operations management, customer experience, and partnership cultivation. This role involves leading cross-functional teams, managing P&L, and driving strategic initiatives to foster growth and innovation.
Responsibilities:
- Lead customer service functions to ensure exceptional customer satisfaction and streamline organizational processes.
- Manage business development and partnership teams to build and nurture relationships with clients.
- Oversee product teams in conducting market research and developing shipping products that meet market demands.
- Lead pricing strategies, evaluate models, and collaborate with the finance team on budgeting and financial oversight.
- Drive system integration and CRM implementation
Skills Required:
- Proven experience in business development, customer experience, and operations management.
- Strong leadership and team management skills.
- Expertise in CRM systems and system integration.
- Solid understanding of P&L management, strategic planning, and financial oversight.
- Excellent communication and interpersonal skills.
- Ability to manage cross-functional teams and drive innovation.
Qualifications:
- Over 15 years of experience in logistics and e-commerce, with a blend of corporate and start-up environments.
- Bachelor’s degree in Business Administration or related field.
- Experience in leading customer service, product development, and financial management.
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