Total 3 tech support job vacancies in Singapore

Job Description

· Monitor student profile and details in school management system

· Ensure student contract is signed and fee protection insurance is purchased

· Ensure accurate tracking of all student pass applications using ICA e-system

· Liaise with marketing and sales team on student matters

· Organise orientation and graduation ceremonies

· Identify the payments in bank statement

· Issuance of receipts & email to students - all the receipts of identified payments must be issued within the week and email the e-receipts to the respective students

· Fee Protection Scheme report - must be update accordingly on timely basis

· Prepare report for refund of excess payment

· Prepare report for outstanding payment / instalments

· Credit control - email to the students on weekly basis

Job Requirements

1. Strong verbal and written communication skills

2. Ability to work in groups/teams

3. Service level must be maintained

4. Customer Centric

5. Min 2 years of working experience in educational administration or any industry

Job Description

1. Data entry to SMS and LMS: entering, sorting, compiling, tabulating, and evaluating data

2. Academic document management: filing, scanning, and managing documents e.g. deliver schedules, results, surveys.

3. Handle and respond to email, telephone, and in-person academic-related queries

4. SMS:

· Backlog of in-house/EDP results

· Ongoing in-house/EDP module results

· Generate and monitor resit/re-module list

· Communicate and monitor resit assignment submission

· Enter delivery schedules

5. LMS:

· Setup module site for all in-house programmes

· Upload module learning materials

· Create assignment submission points; reminder announcement to non-submission

· Making announcement to students concerning account setup, results

· Remind lecturers to complete grading

· Generate results for EB approval

6. Swirl recording of the lectures (charge and set-up the instrument for the recordings) and monitor the quality and upload the lecture video content in LMS.

Job Description

• Manage the assignment results tracking for all courses.
• Meticulous checking of student’s results to produce accurate academic results for Exam Board approval.
• Track and monitoring for non-submission student assignments and re-sit assignment.
• Provide students with written advice on their examinations schedule, including advice to students who are repeating modules.
• Work closely with Faculty in the student re-assessment process.
• Assist in the efficient procession of students requests e.g. certification letter, academic transcript, verification of student records and other related academic student results record.
• Assist in the accurate submission of student result and information for E-Cert generation.
• Proper safekeeping of assessment records before archiving due date
• Provide support and assist students with academic enquiries.
• Liaise academic matters with university partners.
• Provide administrative support for all the programmes offered in the Institute.
• Coordinate and assist with communication efforts with other departments if needed.
• Prepare reports when needed for Academic Board, Examination Board, with related to the University programme assigned.
• Provide general administrative support as needed to assist other programmes and operations within the Institute.

Minimum Academic Qualifications

Diploma or equivalent

Selection Criteria

1. Creative and analytical

2. Detail-oriented

3. Strong verbal and written communication skills

4. Ability to work in groups

5. Min 1 year of relevant working experience or equivalent