LTDC Specialist/Lead (Business Process Improvement)
11 months ago
If you are passionate about delivering process innovation and continuous improvement, this may be the role for you!
The Lead-to-Cash Control speciali..
If you are passionate about delivering process innovation and continuous improvement, this may be the role for you!
The Lead-to-Cash Control specialist plays a pivotal role in overseeing end-to-end process of lead-to-cash processes within the company. The Lead-to-cash process encompasses all activities related to sales, order management, invoicing, and revenue recognition.
The primary responsibility of this role is to ensure the efficiency, accuracy and compliance of the above processes, leading to improved financial performance and customer satisfaction.
This position plays an important role within the Company in business process improvement projects and your main responsibilities are:
Job Responsibilities
- Oversee the entire lead-to-cash process, including lead generation, sales, contract management, order fulfillment, billing, and revenue recognition
- Implement and execute SOP for relevant business processes
- Identify bottlenecks, inefficiencies, and opportunities for process improvement and implement appropriate solutions
- Collaborate with cross-functional teams, such as Sales, Finance, Operations, and IT, to streamline workflows and enhance process integration
- Develop and enforce internal controls to ensure accuracy, completeness, and integrity of lead-to-cash transactions and data
- Conduct periodic audits and reviews to identify control weaknesses and implement corrective actions
- Oversee order processing and fulfillment to minimize errors and delays
- Actively support the delivery of the operational processes and flow in the sales, procurement, and logistics activities and assist to streamline the processes to support the strategic direction
- Facilitate process improvement initiatives and drive continuous improvement projects to achieve quality and operational effectiveness from Lead to Cash Control process
- Collate, analyze and map system to identify and provide advice on end-to-end process improvements
- Inculcate continuous improvement mindsets and customer experience through deploying Lean Six Sigma and Design Thinking practices throughout the BU(s) supported
- Analyze quantitative and qualitative data, preparing findings, and developing process improvement solutions and recommendations to determine quality and operational effectiveness
- Provide training to internal stakeholders relating to processes and workflows
- Support in project management, when necessary, e.g., ISO project
Job requirements
- Bachelor’s degree in Business, Maritime Studies, Business Process Management
- A minimum of 3-5 years’ experience in managing projects, business analysis
- Familiar with ISO9001
- Solid project management skills, managing key stakeholders
- Good communication and teamwork abilities
- PMP, CITMP, Six Sigma Green/Black Belt certified will be an added advantage
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