Total 2 job vacancies by Anacle Systems Limited

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Collaborate with sales and software engineering teams to evaluate and identify optimal cloud solutions for customers.
• Migrate on-premises workload to Cloud Service Providers.
• Plan, design and develop cloud infrastructure necessary to support Anacle's software applications.
• Monitor cloud systems for optimal performance and establishes and monitors best practices, policies, and procedures.
• Identify, analyse, and resolve infrastructure vulnerabilities and application deployment issues.
• Perform vulnerability / security updates and firmware patches.
• Configure and monitor the statuses of backups and perform disaster recovery when required.
• Configure and monitor health statuses of cloud components and respond to monitoring alerts appropriately to ensure continuity in customers' software applications.
• Prepare system architecture documentation.

Essential Skills and Experience

• At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Experience with cloud technologies – AWS, Azure, or Google Cloud
• Fresh graduates, or anyone with relevant working experience
• Good background in Operating System administration for Linux/Unix and/or Microsoft Windows Server.
• Proficient in networking concepts (e.g., DNS, TCP/IP, and firewalls)
• Hands on experience in managing public cloud including developing and deploying large, scalable production applications on cloud/Iaas, Paas platforms and Containers. Experience with Docker and Kubernetes is a plus.
• Working knowledge of DevOps software development tools and methodologies is an advantage.
• Cloud service providers’ certification will be a plus
• Able to work after office hours depending on project needs
• Able to handle multiple tasks and priorities using effective organisational and time management skills.
• A good team player who is able to work in a fast-paced environment.

We regret that only shortlisted candidates will be notified.