Summary
Reporting to Global account manager, the successful candidate will be responsible to provide analytical and administrative support to Global account department and to manage a list of major Global accounts customers where ANL maintains a direct relationship. You will also be managing the preparation, submission, and presentation of Direct Global & Regional tenders, reporting and special projects as required. You are required to drive success in achieving targets and building lasting relationships.
We are looking for someone with great organizational skills and excellent communication skills.
Main Responsibilities:
Tender Management
- Collate and produce information for tender migration
- Liaise with internal departments to source details for tender collation
- Create proposals in format dictated by the Global / Regional customer tender process and requirements
- Manage preparation and presentation of Global and Regional Tenders
- Compile and distribute Working Procedures for active designated Global / Global Account customers including system filing and supervision
- In conjunction with ANL Legal Counsel assist with the negotiation, preparation, and finalization of tender related service contracts
- Maintain US contracts up to date with the respective Federal Maritime Commission filing
Customers Relationship Management
- Be the entry point for strategic key accounts, including customer visits, rate negotiation, sales calls, sales lead generation, customer service and follow up support
- Attend Global / Regional customer tender negotiations with Global Accounts Management and Sales as required
- Manage and monitor the commercial performances of assigned accounts. Prepare statistical reports and presentations as required.
- Attend to correspondence including answering phone calls and assisting with queries relating to activities within the Global Accounts Department.
- Ensure to deliver customer service excellence and review for process improvement
- Assist the ANL Insurance department with the resolution of Global / Regional customer insurance claims as required
- Attend periodic Global / Regional customer KPI & performance review meetings
- Assist the Global Accounts Dept, Manager and Global Accounts Dept, Assistant Global Accounts Manager with special projects as required.
To excel in this role, you should be someone with an eye for detail, good analytical mind and commercially savvy.
Minimum Requirements:
- Diploma or Degree in Maritime Business, International trade, Business Analytics or relevant discipline
- At least 1 to 3 years of experience within the shipping industry.
- Proficiency in MS office with advanced Microsoft Excel Skills
- Customer service or sales experience
- Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders
**This role is opened for local employment only
We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
