Customer Service Executive (Electric Buggies) #65942
Full-time
Senior Executive
10 months ago
Job Description
Industry/ Organization Type: Machinery manufacturer
Position Title: Customer Service Executive (Electric Buggies)
Working Locat..
Job Description
- Industry/ Organization Type: Machinery manufacturer
- Position Title: Customer Service Executive (Electric Buggies)
- Working Location: West – Gul Circle
- Working Hours: 5 days (Mon to Fri: 8.30 am - 6 pm)
- Salary Package: Up to SGD 3200 + Transport Allowance + Performance Bonus
- Duration: Permanent
Key Responsibilities
- Responsible for coordinating and collaborating with the Service Manager, Sales Manager, and Service Technicians
- Customer Assistance: Providing attentive, courteous, and efficient assistance to customers renting or utilizing electric buggies. This includes addressing inquiries, providing guidance on usage, and ensuring a seamless experience throughout.
- Monthly Maintenance Planning: Create and organize the monthly maintenance plans and work order schedules for Service Technicians, ensuring efficient allocation of tasks.
- Preventive Maintenance Schedule (PMS): Track and plan the Preventive Maintenance Schedule for both new and existing customers, maintaining detailed records of all maintenance activities conducted.
- Documentation and Record-Keeping: Maintaining accurate records of rentals, usage, and any incidents. Managing paperwork, rental agreements, and documenting any damages or repairs.
- Coordinating the logistical aspects of electric buggy operations, including scheduling, maintenance, and repairs. Liaising with the maintenance team for timely servicing and resolving any operational issues promptly.
- Manage customer inquiries and quotations, handling communication effectively with customers and suppliers to facilitate smooth transactions.
- Handle incoming calls, draft outgoing emails, and prepare quotations as needed. Manage bookkeeping tasks and issue essential documents such as work orders, delivery orders, and purchase orders.
- Actively gathering customer feedback, analyzing trends, and suggesting improvements to enhance the overall customer experience. Implementing strategies to address customer concerns and improve service quality.
- Collaborating with cross-functional teams such as maintenance, administration, and management to streamline operations and address challenges proactively.
- Identifying opportunities to promote additional services, upgrades, or packages to enhance customer experience and increase revenue streams.
APPLY NOW!!!
- Min. higher NITEC
- Min. 2 years of working experience
- Have a Sense of Urgency: Being prepared to handle emergencies providing immediate assistance, and following established emergency protocols
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Please indicate #65942 on the email subject.
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