Tenure: 6 months (extendable in 6-month increments)
About AO Psychology:
AO Psychology is a multidisciplinary mental wellness practice that integrates mind (psychology), body (integrated yoga), and emotion (holistic nutrition) services to redefine mental wellness. Our mission is to provide holistic care that nurtures psychological, physiological, and emotional health, promoting a balanced and fulfilling life for our clients.
Role Overview:
The Associate Counsellor Intern role is designed for individuals pursuing or who have completed a bachelor’s degree in Counselling, Psychology, or a related field. This internship provides hands-on experience in a professional mental health setting, offering opportunities to support client care, develop counselling-related skills, and contribute to administrative and operational duties.
Key Responsibilities:
Client Screening and Triage:
- Conduct initial client intake through structured interviews or pre-session questionnaires to gather relevant information.
- Perform triage to assess the urgency and complexity of client needs, determining priority levels for scheduling and services.
- Identify cases requiring immediate attention, such as crisis intervention or potential risks, and escalate them to senior counsellors or psychologists promptly.
- Refer clients to appropriate in-house services (psychology, yoga, or nutrition).
- Maintain detailed and confidential records of the triage process, ensuring accuracy and compliance with data protection standards.
Client and Customer Services:
- Provide empathetic and professional support to clients, addressing queries and ensuring a smooth experience with the clinic’s services.
- Foster a welcoming environment for all clients, whether in-person, over the phone, or online.
Receptionist Duties:
- Manage client scheduling, including bookings, rescheduling, and follow-up reminders.
- Handle calls and correspondence while maintaining confidentiality and professionalism.
Administrative and Operational Support:
- Maintain accurate and secure client records in line with data protection regulations.
- Assist in the preparation of materials for therapy sessions, workshops, and events.
- Coordinate with other departments, including psychology, yoga, and nutrition teams, to ensure seamless clinic operations.
Professional Development:
- Attend training sessions, supervision, and team meetings to deepen knowledge of counselling practices.
- Participate in research or projects that contribute to client care or organisational growth.
Qualifications:
- Currently pursuing or having completed a bachelor’s degree in Counselling, Psychology, or a related field.
- Strong interpersonal and communication skills, with an ability to build rapport and show empathy.
- Organisational skills and a proactive approach to administrative tasks.
- Proficiency in Microsoft Office Suite and scheduling tools.
- Commitment to maintaining confidentiality and professionalism.
Preferred Attributes:
- Prior experience or coursework in counselling or mental health.
- Interest in holistic approaches to mental wellness.
- Willingness to learn and contribute to a multidisciplinary team.
What We Offer:
- Mentorship and guidance from experienced counsellors and wellness professionals.
- Opportunities to participate in workshops, seminars, and community events.
- Exposure to holistic approaches integrating counselling, yoga, and nutrition.
- A supportive work environment that values collaboration and professional growth.
How to Apply:
Send your CV and a brief cover letter outlining your interest in the role and relevant experience to [email protected]. Applications will be reviewed on a rolling basis.
Join AO Psychology and start your journey towards a fulfilling career in counselling and mental health.
Here’s to mental wellness redefined.
