Total 4 call center job vacancies in Singapore

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Senior Application Developer is principally responsible for the development and delivery of Reinsurance Analytics applications to the user base. Responsible for crafting architecturally sound solutions, delivering detailed technical design, development planning and implementation of new features for globally used applications specifically focused on the client facing activities of Aon's Reinsurance Analytics Solutions business. These activities involved include, but not limited to, spatial development, UI/UX implementation, and other analytical solutions. The person in this role will support the modernization and Cloud migration initiative for applications in the Analytics Solution service area.

• Be an active participant during the "ground-floor" phase of projects to provide appropriate application architecture and assist in making technology choices that ensure project success.
• Play a hands-on role with development teams when applying coding practices to the architectural design ensuring success in delivering a quality product to users.
• Work alongside the Development Team Leads during the development process to ensure project design is being followed, assist in solving issues facing the team.
• Work alongside the Development Team to Manage and own the architectural design of new applications as well as new features within existing applications.
• Conduct discovery and lead software solution development using Azure Cloud.
• Take mentorship from the Reinsurance Architecture Community of Practice regarding the principles set forth around coding principles and other architectural practices to be applied to the Reinsurance business' suite of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Coordinate with project managers to ensure timely delivery of projects and adherence to project timelines.
• Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs.
• Maintain code quality, automation and implement best practices.

How this opportunity is different

As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions as part of Analytics Product Innovation and Development Team within Aon's Reinsurance Solutions business, in Bloomington, MN. As a member of the team, you will work with the Analytics Development Team and Operations Application Delivery Lead.

Skills and experience that will lead to success

• 10+ years of IT application development and implementation experience
• 7+ years of C# development experience
• Other languages a plus (C#, Python, .Net)
• 5+ years of application design and software architecture
• 2+ years of Azure Cloud experience. Efficient knowledge on Azure and its services.
• 5+ years of Object-Oriented Programming (OOP) experience
• 5+ years' experience with Microsoft SQL Server databases
• Experience architecting Azure Cloud solutions and/or application migration to Azure.
• Experience with DevOps practices and tools such as Azure DevOps, CI/CD pipelines, and automated testing
• Proficiency in database design and management, including experience with SQL and NoSQL databases.
• Experience with performance tuning and optimization of applications.
• Knowledge of security best practices and experience implementing security measures in software development
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Data Scientist

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Brainstorm innovative ways to use our unique data to answer business problems.
• Provide technical leadership in a team that generates business insights, identify impactful recommendations, and communicate the findings to clients.
• Collaborate with a team of experienced actuaries, data engineers, developers, and business experts to deliver on Aon’s data, analytics and reporting capabilities.
• Develop elegant, and effective methodologies to solve complex business problems.
• Work with large datasets spanning health, wealth, and talent domains to identify key insights.
• Build pipelines for data cleaning, and data transformation while ensuring good code quality.
• Partner with business experts to enrich the data and find meaningful relationships/insights that can be applied to build actionable solutions.
• Build statistical and machine learning models to solve the business problem.
• Design, develop, test, improve, and document analytical solutions to drive innovation and efficiency.
• Implement automation, when possible, to streamline the process, and minimize manual intervention.
• Mentor junior colleagues and communicate with stakeholders.

Skills and experience that will lead to success

• Bachelor, Master, or Ph.D. in engineering, statistics, economics, or any other equivalent discipline with a strong statistical background.
• Experience working with defined contributions data, pension modeling and asset/interest rate analysis.
• Experience working with time series data sets and analysis.
• 5+ years of hands-on experience with data cleaning, analysis, modeling, and result interpretation.
• Experience working in product teams with focus on designing and developing analytical capabilities.
• Recent working knowledge of SQL, Python, and PySpark. Knowledge of Databricks is a plus.
• Ability to handle projects with ambiguity in requirements and handle multiple projects at a given time.
• Fluent presentation and communication skills and ability to convey technical analyses and information in a clear and concise manner to a wide variety of stakeholders.
• Understand the importance of performance and able to implement best practices in ensuring performance and maintainability for data-centric projects.
• Quick and eager student of new technologies as and when they are needed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Data Scientist

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics are at the heart of delivering Aon’s Data & Analytic Services team’s mission to: Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs. Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions.

Established in 2012, there are over 100 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Brainstorm innovative ways to use our unique data to answer business problems.
• Provide technical leadership in a team that generates business insights, identify impactful recommendations, and communicate the findings to clients.
• Collaborate with a team of experienced actuaries, data engineers, developers, and business experts to deliver on Aon’s data, analytics and reporting capabilities.
• Develop elegant, and effective methodologies to solve complex business problems.
• Work with large datasets spanning health, wealth, and talent domains to identify key insights.
• Build pipelines for data cleaning, and data transformation while ensuring good code quality.
• Partner with business experts to enrich the data and find meaningful relationships/insights that can be applied to build actionable solutions.
• Build statistical and machine learning models to solve the business problem.
• Design, develop, test, improve, and document analytical solutions to drive innovation and efficiency.
• Implement automation, when possible, to streamline the process, and minimize manual intervention.
• Mentor junior colleagues and communicate with stakeholders.

Skills and experience that will lead to success

• Bachelor, Master, or Ph.D. in engineering, statistics, economics, or any other equivalent discipline with a strong statistical background.
• Strong econometrics skills.
• Experience in analyzing job posting, skills data, compensation data, etc.
• 5+ years of hands-on experience with data cleaning, analysis, modeling, and result interpretation.
• Experience working in product teams with focus on designing and developing analytical capabilities.
• Recent working knowledge of SQL, Python, and PySpark. Knowledge of Databricks is a plus.
• Ability to handle projects with ambiguity in requirements and handle multiple projects at a given time.
• Fluent presentation and communication skills and ability to convey technical analyses and information in a clear and concise manner to a wide variety of stakeholders.
• Understand the importance of performance and able to implement best practices in ensuring performance and maintainability for data-centric projects.
• Quick and eager student of new technologies as and when they are needed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Analytics Product Owner

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Working closely with business SMEs to understand concept initiatives and developing business requirements specifications for H&B analytical initiatives
• Performing ad-hoc business analytics
• Understand the data needs from the business and challenge stakeholders in requirements
• Assisting technical product owner with strategy assessment and development for health solutions initiatives
• Managing development backlog through project management tools
• Defining sprint requirements and project management through to delivery
• Managing communications with project resources, IT and disparate local business units
• Co-ordinating with IT, systems design and development ensuring trace ability and quality against business requirements specifications
• Developing, handling and implementing user acceptance test plans for new systems development ensuring traceability to business requirements specification
• Conducting training of internal teams to ensure effective use of new processes and systems
• Identifying and highlight risks and issues to Strategic Owner for logging and resolution on project log

How this opportunity is different

Aon’s breadth of product offerings and global reach give us access to information providing a unique opportunity to build lasting and differentiating innovations for clients. But for Aon to capitalize on these opportunities requires a globally coordinated effort, an effort that the Aon Centre for Innovation and Analytics will provide.

The product owner will work with global stakeholders to understand their need and articulate a delivery method that adds value and supports the delivery of Health and Benefits’ strategy.

The PO will be responsible for working with the business to develop requirements, systems design, manage and facilitate testing and design change management programs for major Health and Benefits initiatives.

Skills and experience that will lead to success

• University degree, preferably in a finance or business related discipline
• Minimum five years’ experience in people risk / health and benefits industry, preferably with solid health insurance knowledge
• Experience with data visualisation methods such as Power BI
• Relevant experience working on Agile projects.
• Proven track record in product development with recognized analysis, planning and activity execution
• Insightful and analytical to foresee new business needs arising from projects
• Collaborative, team player, organized, goal-oriented, committed and ability to solve business problems
• Effective reasoning and problem solving skills
• Good organizational awareness
• Strong written and interpersonal communication skills
• Understanding of project management processes and controls
• Naturally inquisitive with good negotiation and influencing skills
• Results driven and take accountability for results

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]