Helpdesk Support Specialist
19 hours ago
Are you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join..
Are you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join our team and provide top-notch IT support to our clients.
Key Responsibilities:
- Provide first-level IT support and troubleshooting for desktop systems, browsers, and applications.
- Handle helpdesk tickets efficiently, ensuring timely resolution of issues.
- Perform simple reporting and analyze helpdesk data to improve service delivery.
- Support and maintain MS Office Suite applications and related software.
- Uphold a positive and professional attitude while ensuring excellent customer etiquette in every interaction.
Qualifications and Skills:
- Diploma in Computer Science, Information Technology, or a related field.
- At least 2 years of IT support experience in a helpdesk environment.
- Strong technical proficiency in desktop systems, browsers, and the MS Office Suite.
- Experience in data analytics and generating helpdesk reports is a plus.
- A positive work attitude, adaptability, and excellent customer service skills are essential.
EA License: R1873481
Company EA License: 11C4879
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