Total 2 job vacancies by Apex Logistics International Management Pte. Ltd.

Job Scope

1. Strategic Leadership

• Develop and implement strategies for key account management and business growth.
• Drive revenue and expand market share in the freight forwarding sector.

2. Key Account Management

• Build strong relationships with high-value clients.
• Ensure service excellence and monitor account performance.

3. Business Development

• Identify and pursue new business opportunities.
• Expand into new industries, regions, and service offerings.

4. Team Leadership

• Lead and mentor a team of account managers and BD professionals.
• Foster a results-driven, high-performing culture.

5. Financial Oversight

• Set budgets, financial targets, and pricing strategies.
• Review revenue performance and optimize profitability.

6. Stakeholder Collaboration

• Work with senior leadership to align with organizational goals.
• Represent the company at industry events and client meetings.
  

Qualifications

• Bachelor’s in Business, Supply Chain, or Logistics (required).
• 12–15 years in freight forwarding, logistics, or supply chain, expertise in managing key accounts and driving business growth.
• Proven ability to lead teams and build client relationships.
• Strong analytical and decision-making abilities.
• Excellent communication and presentation skills.
• Experience in international business environments.
• Bilingual proficiency in Mandarin and English (mandatory).

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.