Director Client Management , APAC
Full-time
Director/C-Level
4 days ago
Position Overview
The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptio..
Position Overview
The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.
Key Responsibilities
1. Strategic Leadership
- Create and implement strategies for Client Management aligned with company goals.
Promote collaboration across teams to ensure excellent service and client satisfaction.
2. Sub-Function Oversight
- Oversee new client onboarding for smooth integration and proactive engagement.
- Ensure operational excellence for key accounts through KPI monitoring and process improvements.
- Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
- Manage documentation processes for accuracy, compliance, and efficiency.
3. Client Relationship Management
- Build and maintain strong partnerships with strategic clients.
- Handle escalations effectively to maintain trust and satisfaction.
4. Operational Excellence
- Track performance metrics to drive continuous improvement and meet client needs.
- Innovate and optimize processes to stay competitive.
5. Team Leadership & Development
- Lead and mentor a collaborative, high-performing team.
- Provide training to align team skills with organizational goals.
6. Financial and Business Growth
- Manage budgets effectively to maximize impact.
- Boost client retention and revenue through exceptional service and value delivery.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
- 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
- Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
- Excellent interpersonal, communication, and negotiation skills.
- Familiarity with air freight documentation processes and regulatory compliance.
- Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
- Proficiency in data analysis, performance metrics, and process optimization.
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