Total 14 job vacancies by Apple Services Pte. Ltd.

Summary

People at Apple don't just build products — they craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! The Apple Services Engineering (ASE) team builds and provides systems and infrastructure that fuel Apple's Services. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Apple Books, and more. And they do it on a massive scale. They consistently exceed Apple’s high standards with high-performance solutions, delivering a diverse array of products in over 35 languages to more than 150 countries. The ASE Production Support Engineering team is looking for an Escalation Engineer for troubleshooting, tracking, and resolving technical issues. This Engineer will play a vital role in technical troubleshooting for Apple’s customers, internal business partners, and strategic partners for all of Apple’s Media Services.

Description

As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Your responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root causes. Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership. In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency. This involves developing exceptional tools, documentation, and refining processes to elevate the quality and speed of issue handling. Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

Minimum Qualifications

• Proven track record in solving problems within complex distributed applications
• Proficiency in scripting, such as Python, and server-side programming languages, such as Java.
• High logical and critical thinking skills
• Demonstrated expertise in analyzing client and server-side logs
• Strong knowledge of SQL, relational database systems, and/or distributed SQL query engines (such as Oracle and Trino)

Preferred Qualifications

• Experience with log analysis tools, such as Splunk, is a huge plus
• Experience in Charles Proxy or Wireshark and Sysdiagnose is a plus.

Summary

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As an SRE at Apple, you will work on world-renowned internet services that serve hundreds of millions of users worldwide. You’ll collaborate closely with development teams and other stakeholders in the entire lifecycle of services from inception through deployment and continuous refinement. Your responsibilities will include monitoring performance and availability, capacity and disaster recovery planning, defining Service Level Objectives (SLO) and ensuring the reliability and resiliency of systems. Join us if you thrive on solving large-scale problems through your expertise and collaborative team work.

• Support and lead cross functional projects across multiple services - Design, analyze and troubleshoot complex mission-critical distributed systems on a global scale.
• Provide OnCall support to 1st level production support teams.
• Participate in incident management and blameless postmortems.
• Detect and resolve performance bottlenecks, enhance service efficiency.
• Write clear technical documentation, production run books.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, Women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum Qualifications

• BS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.
• At least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused role
• Excellent written and verbal communication skills
• Experience in supporting internet-facing production services and distributed systems
• Experience in collaborating effectively across organizations, building strong relationships
• Proficient coding experience with Python or similar scripting languages
• Experience with containers and container orchestration platforms such as Docker and Kubernetes
• Experience with monitoring tools such as Splunk, Grafana, and Prometheus
• Demonstrated ability to deliver results on time with high quality
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment
• Experience in debugging Java code and optimizing JVM performance is plus.
• Understanding of the Linux Operating System, standard networking protocols, and components

Preferred Qualifications

• Passion for crafting and building reliable systems
• Strong sense of ownership and integrity proven through clear communication and collaboration
• Automation advocate - you truly believe in removing operation load with software
• Excellent troubleshooting and problem solving skills

Summary

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As an SRE at Apple, you will work on world-renowned internet services that serve hundreds of millions of users worldwide. You’ll collaborate closely with development teams and other stakeholders in the entire lifecycle of services from inception through deployment and continuous refinement. Your responsibilities will include monitoring performance and availability, capacity and disaster recovery planning, defining Service Level Objectives (SLO) and ensuring the reliability and resiliency of systems. Join us if you thrive on solving large-scale problems through your expertise and collaborative team work. - Support and lead cross functional projects across multiple services - Design, analyze and troubleshoot complex mission-critical distributed systems on a global scale. - Provide OnCall support to 1st level production support teams. - Participate in incident management and blameless postmortems. - Detect and resolve performance bottlenecks, enhance service efficiency. - Write clear technical documentation, production run books. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, Women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Minimum Qualifications

• BS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.
• At least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused role
• Excellent written and verbal communication skills
• Experience in supporting internet-facing production services and distributed systems
• Experience in collaborating effectively across organizations, building strong relationships
• Proficient coding experience with Python or similar scripting languages
• Experience with containers and container orchestration platforms such as Docker and Kubernetes
• Experience with monitoring tools such as Splunk, Grafana, and Prometheus
• Demonstrated ability to deliver results on time with high quality
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment
• Experience in debugging Java code and optimizing JVM performance is plus.
• Understanding of the Linux Operating System, standard networking protocols, and components

Preferred Qualifications

• Passion for crafting and building reliable systems
• Strong sense of ownership and integrity proven through clear communication and collaboration
• Automation advocate - you truly believe in removing operation load with software
• Excellent troubleshooting and problem solving skills

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products very quickly. Bring passion and dedication to your job and there's no telling what we can accomplish together. Do you love crafting elegant solutions to highly complex challenges? Are you passionate about building distributed, scalable solutions? Our team develops end to end cloud platforms and services with RESTful apis and services that are used by numerous customers. The individual needs to be adept in software development, system architecture and cloud technologies. Understanding the security challenges of the platform will be important for being successful in this role.

Description

You will partner with developers, system and site reliability engineers and customers to understand their challenges, work through their issues and provide solutions that can be embraced widely. The ideal candidate is someone with a consistent track record, deep technical knowledge and skills in delivering large scale, distributed complex software solutions deployed on multiple cloud platforms. This is a highly technical, hands-on role that requires a wide and deep experience in leading infrastructure and applications. The successful candidate will design and implement complete products, demonstrating expertise in entire software development lifecycle. You will serve as a technical lead with strong architectural design and software engineering skills, experience with infrastructure as code technologies, operations, security concepts. Building and maintaining relationships with diverse sets of customers that use the platform will be critical to ensure the business units are successful. We are a team of highly skilled and hardworking engineers working on this groundbreaking and constantly evolving space. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum Qualifications

• Bachelor's Degree with 8+ years of experience
• Significant expertise in programming using languages such as Java, GO or Python.
• Experience with architectural and detailed design, incorporating aspects of security, high availability, and resiliency in the design
• Strong software engineering background, with deep experience with multiple design patterns and building RESTful APIs
• Experience with CI/CD tools and techniques, containers, Kubernetes
• Experience operating and developing infrastructure and services in cloud platforms
• Experience with AuthN and AuthZ technologies and protocols, including IAM and SSO
• Experience with application and service monitoring
• Working knowledge of network protocols and Linux/Unix system internals and transport protocols (TCP, TLS, HTTP, UDP)

Preferred Qualifications

• Strong leadership skills, with experience mentoring and inspiring others
• Experience leading and driving projects with minimal direction.
• Expert in writing detailed solution specifications, diagrams, standards documentation, operating procedures, test plans/test reports, etc.
• Excellent communications skills and ability to establish and maintain collaborations with partners, capable of working with multi-functional technical and business teams and varying levels of management, in a professional manner.

Summary

Apple's Strategic Data Solutions (SDS) team is looking for a talented manager who is passionate about leading a team of data scientists that craft, implement, and operate analytical solutions with direct and measurable impact to Apple and its customers. You will build and lead a team of SDS machine learning engineers, who employ machine learning, statistical analysis techniques, and system design to build end-to-end solutions for Apple's fulfilment and financial programs. You will engage with a large and talented cross-functional team as we work to build out our solutions, projects and programs. Apple's dedication to customer privacy, the adversarial nature of fraud and risk, and the enormous scale of the business present exciting challenges to traditional machine learning and data science techniques. On this team, you will push the limits of integrating existing data science methods with engineering and business process to deliver tangible business value! This position is based in Singapore.

Description

- Lead and mentor a team of software engineers, machine learning engineers and technical fraud analysts - Design and maintain real-time automated decisioning systems and operations for fulfilment and financial products. - Collaborate with data engineers and platform architects to implement robust production real-time and batch decisioning solutions - Engage with business partners and understand their unique requirements and design them technical solutions - Review the teams production code and logic for highly integrated system - Distill and clearly communicate complex technical topics for both business and engineering partners - Analyze data and tell meaningful stories to assist business partners. - Collaborate with and support the team to innovate, encouraging experimentation and growth

Minimum Qualifications

• Graduate degree in a quantitative field or equivalent professional experience
• Experience leading a team of machine learning engineers, software engineers and technical fraud analysts
• Practical experience training, deploying, and maintaining decisioning algorithms
• Familiarity with distributed databases, data warehousing, and SQL

Preferred Qualifications

• Ability to implement custom real-time or batch machine learning applications with their appropriate data pipelines
• Ability to comprehend and debug complex system integrations spanning toolchains and teams
• Ability to extract meaningful business insights from data and identify the stories behind the patterns
• Ability to think at a systems level to anticipate technical, business, and customer impact
• Clear communication and presentation skills
• Unwavering ability to maintain poise and a positive attitude in a challenging and dynamic environment
• Strong organizational skills with an ability to oversee and drive multiple activities at once
• Excellent problem solving skills, business acumen, and solution design mentality
• Experience writing, reviewing, and deploying production software
• Experience in the following a plus: operations, fulfilment, supply chain, payments, financial risk, credit and fraud

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The Worldwide Developer Relations team is looking for a motivated App Store Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind. (https://developer.apple.com/app-store/review/guidelines/)

• Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.
• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria. - You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Language proficiency in English and Vietnamese, as this role will frequently be supporting language-specific apps.

Preferred Qualifications

• Experience with content review or similar environment.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Summary

At Apple, great ideas have a way of quickly becoming phenomenal products, services, and customer experiences. Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers. The Worldwide Developer Relations team is looking for an App Review Support Team Manager who demonstrates critical thinking, integrity and acute attention to detail. Your focus will be leading and supporting a team of Specialists, running daily operations and reviewing app submissions to ensure the quality and safety of all apps in accordance to the App Store Review Guidelines. Join Apple and help us leave the world better than we found it.

Description

• As an App Review Support Team Manager, you will be responsible for providing daily leadership and promoting the development of 20 to 25 App Review Specialists in your team.
• You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking.
• You will identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership.
• You will support employees' success through establishing relationships and seek to understand what motivates individuals.
• You will be responsible for performance management, ensuring daily, weekly, monthly, quarterly operational metrics are met.
• You will effectively execute on management and administrative tasks such as leading team meetings, conducting regular one on ones, hiring, training, and development of employee performance.
• You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges.
• You will establish clear and effective working relationships and communication channels with internal partners.
• You will need to be able to demonstrate expertise in processing apps through reviewing apps consistently on a weekly basis.
• You will provide support and guide Specialists towards solving Apps they encounter daily.

Minimum Qualifications

• Prior experience in leading a team as a People Manager.

Preferred Qualifications

• Ability to maintain high quality work through consistently meeting and exceeding performance goals.
• Knowledge of management tools, processes, procedures, and performance metrics.
• Experience in developing employees towards achieving optimal results through coaching.
• Ability to develop mentoring plans through incorporating observations and key performance trends.
• Possess strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
• Great at building rapport and relationship with team to bring strong team cohesion and morale.
• Excellent influencing skills and ability to work with multiple collaborators.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The Worldwide Developer Relations team is looking for a motivated App Store Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind.

(https://developer.apple.com/app-store/review/guidelines/)

• Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.
• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria.
• You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Language proficiency in English and Japanese, as this role will frequently be supporting language-specific apps.

Preferred Qualifications

• Experience with content review or similar environment.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The Worldwide Developer Relations team is looking for a motivated App Store Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind. (https://developer.apple.com/app-store/review/guidelines/)

• Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.
• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria.
• You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Language proficiency in English and Mongolian, as this role will frequently be supporting language-specific apps.

Preferred Qualifications

• Experience with content review or similar environment.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The Worldwide Developer Relations team is looking for a motivated App Store Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind.

(https://developer.apple.com/app-store/review/guidelines/)

• Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.
• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria.
• You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Language proficiency in English and Khmer, as this role will frequently be supporting language-specific apps.

Preferred Qualifications

• Experience with content review or similar environment.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Summary

At Apple, we work every day to create products that enrich people’s lives. Our Advertising Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work.

Our technology and services power advertising in Apple News and Search Ads in App Store. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy.

Launched in 2016, Search Ads is an easy, efficient and fast-growing platform for app discovery. With over 65% of all app downloads resulting directly from a search in the App Store, Search Ads is quickly becoming the app promotion platform of choice for iOS developers.

We are looking for an inquisitive, motivated Technical Sales Specialist to support our growing Search Ads business, in the Customer Success group. In this role, you will support our customers and the internal sales group with attribution and campaign management API integrations, globally. You will be accountable for solving, debugging and triaging customer related issues. You will also mentor internal teams on attribution best practices. You work directly with partners and developers to evangelize and support our features and technology around the API offerings.

Minimum Qualifications

5+ years of experience, ideally in the digital advertising industry, in a customer success, service and/or program management role

Preferred Qualifications

• Experience with in-person client interactions, specifically performance marketers and partners (e.g., agencies, mobile measurement)
• Solid grasp of digital advertising landscape and critical metrics for web / mobile / apps. Familiarity with search engine marketing (SEM), app-install marketing, and/or channel partners preferred
• Advanced technical skills: experience with XCode, Objective C, Swift, Java, SQL, scripting languages
• Excellent communications, project management, and interpersonal skills
• Strong personal code of ethics, integrity, diversity and trust

Description

• Mentor internal teams on troubleshooting, debugging, and triaging customer related issues.
• Work directly with Apple Search Ads customers and partners to advise on XCode framework and REST API integrations.
• Liaise with Product team on driving customer requests and act as local technical expert to spread the new features and technology.
• Work closely with Partnership Group and Sales teams to be a phenomenal partner with key developers.
• Serve as a vocal advocate for our partners throughout the organization. Initiate communications to address the issues among the various teams.
• Assist with online developer document assets.
• Tackle Integration issues with the external tracking tools.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The App Review team is looking for an experienced technical customer relations or developer relations communicator adept at resolving complex business issues while supporting the global Apple Developer Program community.

Description

Represent Apple to support developers by enabling them to develop their life best’s work on the App Store and navigate App Store policies compliantly. You will interact with developers in the Asia Pacific region on the phone and in writing, but depending on your language skills, you may be focused on a certain market. Responsibilities include:

• Communicating, tracking, and managing issues from day-to-day operations with business partners.
• Developing strong relationships with App Review colleagues and peers.
• Collaborating with colleagues, providing support, listening and being open to others when they need you. Empathy is a key attribute to be successful in this role.
• Superb communication skills and attention to every detail is vital. Being accurate, thorough and complete is key to your success.

Minimum Qualifications

• Minimum 2 years of customer service experience.
• Language proficiency in English to work effectively with App Review colleagues and peers, and one of the listed languages to support developers in-market: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.

Preferred Qualifications

• Able to hold conversations clearly and fluently.
• Able to self-manage without guidance and supervision.
• Able to effectively resolve conflicts and exercise great negotiation skills.
• Able to summarize and explain complex issues in easy to understand terms while providing detailed reporting on issues and case summaries.
• Has a positive and upbeat attitude to help developers resolve issues with their apps, while maintaining composure and remaining resilient during challenging situations.
• Problem solving mindset and technical aptitude: Able to evaluate situations and problems and approach them in a methodical manner. Ability to be resourceful to research issues and provide potential solutions.
• Highly adaptable: Able to understand work related changes quickly and accurately while being able to effectively apply them to your work.
• Knowledge of the app development environment, key players, and business models, with a fundamental understanding of mobile technologies, mobile app ecosystems, app business models, and app development processes.
• Strong data analysis, time management, and reporting skills.
• Experience with Mac development platform a plus.

Roles & Responsibilities

Job Description

· Plan schedules for specific needs such as periodic cleaning timetable, utilizing available manpower and equipment

· Coordinate, direct and monitor the cleaning operations in the company’s portfolio

· Effective management of operations executives and site supervisors to ensure delivery of operations covering all required areas.

Regular visits to company’s cleaning sites to monitor standards of cleanliness, to establish and implement work quality and meet the evolving needs of clients

· Understand and build excellent relationships with stake holders, promoting good reputation of the company.

· Provide training to new staff in relation to expected standards and quality of cleaning, health and safety requirements and handling of equipment and machinery.

· Oversee the servicing and maintenance of cleaning equipment

Maintain supplies of cleaning materials and equipment and placing orders to maintain stock levels

Roles & Responsibilities

Job Description

• Managing full set of accounts and handling budget planning process.
• Providing financial accounting support and analyses to users department.
• Preparing cash flow management processes.
• Reviewing expenditure payment and closely monitor payment due dates to ensure timely settlement of invoices.
• Liaise with landlords,partners, suppliers, contractors and vendors.
• Manage the company accommodation.
• Manage general office administration.
• Ensure timely monthly closing of accounts.
• Preparation of consolidated monthly reports for Headquarter.
• Support global and regional HR projects.
• Plan and manage shared services for new projects.
• Responsible for full spectrum of HR functions, including recruitment, compensation and benefits, performance management, payroll, HR budgeting and other HR related matters.
• Responsible for the onboarding till exit of any expat staffs.
  
  Requirements
• Minimum Degree in Business Administration or other related field preferred.
  At least 6 years of work experience in construction industry in A1 equivalent main contractor company capacity handling mega infrastructure project.
  SAP software experience will be an added advantage.
  Possess leadership skills and able to lead a team.
  Good interpersonal and communication skills.
  6.0 days work-week and must be committed to work overtime where work requires.