Total 4 contracts specialist job vacancies in D20 Bishan, Ang Mo Kio

Summary

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Information Systems & Technology (IS&T) Customer Systems team enables meaningful connections between customers and Apple by delivering many of the applications and technologies used at Apple globally. As a Global Customer Systems Operations Specialist at Apple, you will play a critical role in ensuring the seamless operation of our customer service systems worldwide. You will be responsible for optimizing processes, implementing best practices, and driving continuous improvement to deliver exceptional service to our customers.

Description

In this role you will:

• Oversee daily customer systems operations to ensure alignment with global strategies and objectives. Analyze operational data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
• Collaborate with cross-functional teams, including contact center technologies, support and application development, to streamline customer systems processes.
• Cover events management as well as incident and problem management which includes prioritizing issues while negotiating and managing expectations with cross functional teams, communicating critical information and statuses to stakeholders and senior management in a timely manner.
• Develop and maintain standard operating procedures (SOPs) for customer systems activities, ensuring consistency and compliance across all regions.
• Drive initiatives aimed at improving response times, resolution rates, and overall service quality.
• Monitor and report on key performance indicators (KPIs), providing insights and recommendations to leadership.

Minimum Qualifications

• Minimum of 2 years of experience in customer service operations, preferably in a global or multinational organization.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.

Preferred Qualifications

• Bachelor's degree in Computer Science, or a related field.
• Demonstrate leadership and maintain grace under pressure.
• Pro-active, with a strong sense of ownership and responsibility.

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Digital Merchandising Specialist - APAC to help us do extraordinary things. The Digital Experience and Merchandising (DE&M) team defines, develops and delivers an exceptional shopping experience for Apple Store Online customers across all of our digital platforms. As a Merchandising Specialist, you will play a key role in developing innovative regional merchandising and story telling strategies that captivate customers and support purchase confidence. You will have the opportunity to shape how people shop, driving innovation and creating best-in-class experiences for Apple customers.

Description

The individual in this role will lead the planning and execution of APAC regional digital merchandising strategies for new product launches, programs including Apple Trade in, Apple Care, and Apple Retail Value Propositions, and Retail Learning Video content across the Apple Store Online and the Apple Store App. The individual in this role will leverage a deep understanding of business goals, commercial programs, customer journeys and friction points to continuously optimize the digital shopping experience.
 Responsibilities:

• Develop detailed merchandising strategies, briefs and plans for new product launches, programs and Retail Learning Videos in partnership with worldwide DE&M team, commercial teams, Marketing teams, Retail Contact Center and other stakeholders.
• Collaborate with worldwide and regional cross-functional teams for product launches to ensure local relevance in merchandising, including navigation, content, curation, and performance optimization.
• Collaborate with the Analytics teams to analyze data to extract actionable insights, and translate them into clear recommendations and plans.
• Work cross-functionally to understand the customer journey and implement strategies that enhance the digital shopping experience on the Apple Store Online and Apple Store App.
• Regular meetings with peers in AMR and EMEIA during overlapping business hours.

Minimum Qualifications

• 7+ years of experience in digital merchandising, digital commerce, marketing, digital customer experience, or equivalent.
 Experience working closely with creative and UX teams to create innovative customer experiences.

Preferred Qualifications

• Proven track record of enhancing digital merchandising performance and digital customer experience through data-driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Deep understanding of regional retail trends, including shopping behaviors, consumer preferences and conversion optimization strategies.
• Creative problem-solving skills with the ability to identify solutions and effectively leverage resources.
Demonstrates Apple’s values of inclusion and diversity.
• BA/BS degree in relevant field or MBA desired.

Summary

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We at Apple don’t just build products — We create the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and our ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Join our dynamic operations team. In this role, as a Material Management Specialist you will be responsible for NPI build material readiness and inventory management for new products and technology development.

Description

Manage and support material flow for New Process Introduction (NPI) projects. The role includes overseeing both direct and indirect BOM (Bill of Materials) material inventories, coordinating shipments, managing process related consumables and ensuring continuous improvement of material operations. Preferred candidate is a strategic problem solver who enjoys collaborating with cross-functional teams to respond on changes and assist NPI team for engineering development builds. Key responsibilities are as follow:

Direct BOM Material Inventory:

• Receive, track, and organize incoming materials
• Manage packaging pending for quality inspection (IQC)
• Endorse materials to Direct Responsible Individuals (DRIs) or kitting area
• Maintain and organize material inventory, including IQC, build, and remaining stock
• Plan and kit materials per BOM/configuration at the respective line racks

Indirect BOM/Miscellaneous Material Inventory:

• Consolidate and manage indirect BOM materials
• Manage the purchasing and inventory of process-related consumables

Shipment Coordination:

• Prepare DHL shipment forms
• Handle packaging and shipment logistics, including secure shipments

Process Improvement:

• Continuously enhance material system flow and operations

Minimum Qualifications

• Diploma in manufacturing management or equivalent experience / skills
• Experience: Minimum of 4+ years in supply chain management or logistics, specifically in inventory management, shipping, and handling of both direct and indirect materials.

Preferred Qualifications

• Technical Proficiency: Strong proficiency in spreadsheet applications (e.g., Excel) and the ability to quickly learn new software to enhance efficiency and productivity.
• Communication Skills: Effective verbal and written communication skills, facilitating clear coordination with team members, vendors, and stakeholders.
• Critical Thinking: Strong critical thinking and problem-solving abilities to identify issues and develop effective solutions in dynamic environments.
• Attention to Detail: Excellent attention to detail with the capability to multitask and prioritize effectively, ensuring accuracy in inventory management and logistics operations.

Summary

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We at Apple don’t just build products — We create the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and our ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Join our dynamic operations team. In this role, as a Material Management Specialist you will be responsible for NPI build material readiness and inventory management for new products and technology development.

Description

Manage and support material flow for New Process Introduction (NPI) projects. The role includes overseeing both direct and indirect BOM (Bill of Materials) material inventories, coordinating shipments, managing process related consumables and ensuring continuous improvement of material operations. Preferred candidate is a strategic problem solver who enjoys collaborating with cross-functional teams to respond on changes and assist NPI team for engineering development builds. Key responsibilities are as follow:

Direct BOM Material Inventory:

• Receive, track, and organize incoming materials
• Manage packaging pending for quality inspection (IQC)
• Endorse materials to Direct Responsible Individuals (DRIs) or kitting area
• Maintain and organize material inventory, including IQC, build, and remaining stock
• Plan and kit materials per BOM/configuration at the respective line racks

Indirect BOM/Miscellaneous Material Inventory:

• Consolidate and manage indirect BOM materials
• Manage the purchasing and inventory of process-related consumables

Shipment Coordination:

• Prepare DHL shipment forms
• Handle packaging and shipment logistics, including secure shipments

Process Improvement:

• Continuously enhance material system flow and operations

Minimum Qualifications

• Diploma in manufacturing management or equivalent experience / skills
• Experience: Minimum of 15+ years in supply chain management or logistics, specifically in inventory management, shipping, and handling of both direct and indirect materials.

Preferred Qualifications

• Technical Proficiency: Strong proficiency in spreadsheet applications (e.g., Excel) and the ability to quickly learn new software to enhance efficiency and productivity.
• Communication Skills: Effective verbal and written communication skills, facilitating clear coordination with team members, vendors, and stakeholders.
• Critical Thinking: Strong critical thinking and problem-solving abilities to identify issues and develop effective solutions in dynamic environments.
• Attention to Detail: Excellent attention to detail with the capability to multitask and prioritize effectively, ensuring accuracy in inventory management and logistics operations.