Total 2 english language instructor job vacancies in D20 Bishan, Ang Mo Kio

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addition to resolving complex requests while helping to prevent fraud.

Description

• Report and track system issues and trends that could affect customer satisfaction or department production.
• Participate in project management and user acceptance testing (UAT) processes.
• Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators.
• Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information.
• Identify and communicate trends and patterns to leadership team.
• Leverage internal resources and analytical research for resolutions.
• Monitor trends in transaction errors and analyze reports.
• Identify errors in processes and programs within business systems.
• Handle enterprise level agreement enrollment and support external and internal escalations.

Minimum Qualifications

• Proficient in Korean and English (required to support Korean market and partner with English-speaking teams)
• Minimum of 3 years of experience in customer service role

Preferred Qualifications

• Experience with working with fraud prevention roles preferred
• SAP Knowledge preferred
• Ability to collaborate with peers, managers and business partners cross-regionally
• Extraordinary attention to detail in case management, follow-up and follow-through
• Target oriented and can deliver results on time
• Strong organizational and multitasking skills
• Creative problem-solving and analytical skills
• Comfortable working in a queue-based environment
• Strong interpersonal skills with key strengths in professional collaboration
• Resourcefulness and effective research skills
• Ability to find opportunities for process improvement and develop solutions that target root causes
• Flexible and willing to take on new roles, assignments and responsibilities as needed
• Resilient and self- motivated to work in a dynamic environment to achieve time commitments
• Motivated to develop the role and add to the success of our organization
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity
• Ability to work between the hours of 7:00am to 7:00pm within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

Summary

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. Are you excited by the idea of making a real impact? If so, a career with Apple might be your dream job! Just be prepared to dream big! As an Apple Product Verification Fraud Investigator, you will be working in a fast-paced environment and are responsible for answering questions and providing timely, reliable and accurate assistance to Apple’s internal and external customers. You should be able to navigate a variety of support tools while ensuring the highest level of quality in every interaction. This position is geared towards supporting and protecting one of Apple’s most valued security features in addition to resolving complex post-repair scenarios. This position is located onsite at the Apple campus in Singapore - Ang Mo Kio.

Description

We provide administrative support to Consumer, Business and Education Customers, research, investigate and provide high quality resolutions to Customer queries, assist in reporting of technical issues and keeping partners informed. We are able to handle pressure and multi-task whenever necessary, while prioritising tasks. We consider deadlines and targets as challenges. Proper planning, organising and controlling will help us to reach our goals. We provide feedback to the Business on primary escalation drivers and emerging issues that drive Customer Dissatisfaction. We analyse and investigate complex cases to help Apple prevent fraud.

Minimum Qualifications

• Outstanding communication skills, including excellent written, verbal and reading Japanese and English in order to support the Japan market and liaise with English-speaking partners.
• Extraordinary attention to detail in case management, follow-up and follow-through.
• Target oriented and can deliver results on time.
• Strong organizational and multitasking skills.
• Creative problem-solving and analytical skills.
• Comfortable working in a queue-based environment.
• Strong interpersonal skills with key strengths in professional collaboration.
• Resourcefulness and effective research skills
• Able to see opportunities for process improvement and develop solutions that target root causes.
• Be flexible - willing to take on new roles, assignments and responsibilities as needed.
• Resilience to work in a dynamic environment to achieve time commitments
• Ability to work between the hours of 7:00am to 9:00pm within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

Preferred Qualifications

• Basic SAP knowledge preferred
• Motivated to develop the role and add to the success of our organisation
• Current or previous experience with Apple Product Verification preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.