- Opening of the day-to-day float
- Welcome guests in person, by phone, WhatsApp and email. Provide directions and address all inquiries.
- Room Reservations/ Payments/ check in /out: Assist guests in checking room availability using CIMSO system. Handle bookings, collect documents. Process payments, generate invoices and manage refundable deposits. Assist guest with check in / check out.
- Guest Amenities: Issue car park complimentary tickets and facility passes.
- Terms and Conditions: Inform guests of the Terms and Conditions upon booking/check-in.
- Fee Collection: Collect membership sub fee. Guest fees. Towel charges, and fees for events and mahjong room bookings.
- Guest Services: Provide towels to members. Ensure guests use appropriate attire in the gym and swimming pool. Count soiled towel and pack for laundry operator.
- End shift; Settlement and close the night audit.
Member Database Management:
- Assist potential guest with application of membership.
- Update the car plate and IU number database for new members and those with changes.
Emergency Response:
- In time of emergencies, communicate with staff, guests and assist with injuries and emergency services. (ambulance/ police).
Staffing:
- Ensure sufficient staff coverage during absences or illness.
Special Events:
- Support the setup and execution of SNR activities.
Shift Duties:
- This role requires shift work and work during weekends and Public Holidays.
Requirements
- Minimum GCE “O” Level or equivalent
- Relevant experience at Hotel and Club’s Front Office operations is an added advantage
- Pleasant personality and able to work well with people at all levels
- Should be a self-starter and able to work independently
- Able to work irregular hours and on weekends
