Total 9 sales support specialist job vacancies in Singapore

We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.

KEY ACCOUNTABILITIES

As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.

You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.

In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).

Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.

Conduct & support data reconciliation in between our FactSet Systems

Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow

Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution

Escalate timely errors, processes gaps and other inaccuracies as needed

Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow

Maintain stakeholder relationships and manage expectations

Answer & support query on fund and benchmark returns, asset returns or attribution results

Ensure all new procedures are documented and agreed

Identify and execute continuous process improvement and automation

EXPERIENCE / QUALIFICATIONS

5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role

Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)

Implementation / System Migration experience of a Performance or Attribution system is a plus.

Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field

Understanding of portfolio analysis including performance calculation methodologies and risk analytics

Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)

Strong knowledge of Excel and SQL queries

Good Python, C# and VBA skillset to support data transformation & workflow automation

CIPM or CFA is preferred (or working towards)

Language skills – English required, fluency in one or more asian languages will be a plus

Argyll Scott Consulting Pte Ltd

This role offers the successful candidate an opportunity to broaden their knowledge of business processes and finance controls within an established global organization. They will work with multiple internal and external stakeholders across finance and business functions, regionally. This role suits someone with some finance or credit control experience and capable of managing tasks efficiently in a dynamic environment.

Responsibilities:

1. Manage portfolio queries, recoveries and correspondences with various channel partners
2. Monitor and report on outstanding debts, identifying potential bad debts.
3. Support operations and client servicing teams by resolving queries.
4. Reconcile daily transactions from the payment gateway, addressing discrepancies.
5. Review and post payment vouchers into the reconciliation system.
6. Verify commission statements for accuracy.

Requirements:

1. Minimally 1 year of experience in credit control, finance, or audit, with a relevant university degree.
2. Proficiency in Microsoft Office applications, in particular Excel.
3. Positive learning attitude, strong organizational skills, and ability to work independently.
4. Strong communication, problem-solving, and analytical skills.
5. Singapore based candidates with a right to work will be prioritised.

Argyll Scott Consulting Private Limited

We are looking for a Cloud Engineer - AWS Cloud Database Migration Specialist on a 8 months extendable contract role basis.

Position Overview:
We are seeking a skilled Cloud Engineer with expertise in AWS Cloud migration, AWS Database Migration Service (DMS), and strong experience in Oracle and SQL Server database administration. The ideal candidate will lead the migration of on-premises databases to AWS, optimize cloud infrastructure, and ensure seamless transitions.

Key Responsibilities:

· Plan and execute migrations of Oracle and SQL Server databases to AWS RDS.

· Utilize AWS DMS for large-scale data migrations.

· Design and implement database migrations with minimal downtime and data integrity checks.

· Perform database performance tuning, backups, and recovery.

· Collaborate with cross-functional teams to troubleshoot and resolve migration issues.

Qualifications:

· 3+ years of AWS cloud experience.

· Proficiency in Oracle and SQL Server DBA tasks.

· Strong knowledge of database architecture and automation tool

AWS certification preferred.

Argyll Scott Consulting Pte Ltd

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Expereince in Trade Floor Support
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

• Work with a global leading bank
• 12 Months Contract to start (with potential for extension or conversion to a permanent headcount)

Overview:

We are seeking an experienced Application Production Support Specialist to oversee day-to-day operations of our technology platform, specifically focusing on COBOL and Tandem systems. This role involves identifying production issues, creating incident tickets, and collaborating with development and business operations teams. You must have Handson experience in UNIX environment.

Key Responsibilities:

• Manage daily operations of COBOL applications, including JCL, VSAM, DB2, CICS, and MQ Series.
• Monitor production environments, troubleshoot issues, and escalate as necessary.
• Create and manage incident, enhancement, and problem tickets in the tracking system.
• Engage with technology infrastructure and development teams to ensure seamless operations and support during releases and upgrades.
• Lead production support incidents, performing root cause analysis and identifying mitigations.
• Communicate effectively with all business lines regarding application health and status.

Mandatory Skills:

• 5+ years of hands-on experience in COBOL development.
• Proficiency with JCL, VSAM, DB2, CICS, and MQ Series.
• Familiarity with production support on Unix servers and SQL.
• Experience with Endeavor and IBM problem determination tools (File Manager, Fault Analyzer).
• Strong Unix server administration skills.

Desired Skills:

• Exposure to IMS DB/DC and REXX.
• Background in banking or financial services.
• Knowledge of Java/J2EE, middleware components (e.g., IBM Websphere MQ), and PL/SQL query performance tuning.
• Experience with monitoring and scheduling tools, and ITIL best practices.
• Ability to work on-call for incident management and support.

Qualifications:

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Argyll Scott Consulting Pte Ltd

We are looking for a an Integartion Specialist - Java Developer with T24 to join us to support on-going and new projects.

Responsibilities

• Strong experience with REST/microservice architecture and Swagger documentation.
• Designing and developing microservices architecture. This includes identifying appropriate service boundaries, defining APIs, and implementing the services using suitable programming languages and frameworks.
• Implementing business logic by writing clean and efficient code that meets the functional requirements of the service and adheres to best practices and coding standards.
• Ensuring scalability and performance. Should optimize the services for high throughput, low latency, and efficient resource utilization. This may involve implementing caching mechanisms, load balancing, and other performance optimization techniques.
• Integrating and deploying microservices. Should ensure seamless communication and data exchange between services by implementing appropriate integration patterns and technologies.
• Additionally, be proficient in cloud deployment tools and techniques to ensure smooth deployment and management of microservices.
• Able to identify and resolve issues related to performance, scalability, and reliability of microservices including monitoring service health, analyzing logs, and implementing appropriate monitoring and alerting mechanisms.

Requirements

• Temenos (T24)
• Knowledge of Application Servers like Weblogic and JBOSS
• Knowledge of MVC design, data modelling, deployment & build management
• Possess working experience in Cloud native architecture with Microservices, container-based orchestration, CI/CD, Domain driven design, API design
• Working experience with other public clouds (AWS or Openshift)
• Experienced with frameworks such as Spring, Springboot, Hibernate, JPA.
• Working experience with MQ / Kafka

Argyll Scott Consulting Pte Ltd

We are looking for application production support specialist on a 12month contract basis to start with a potential to extend or convert based on individuals performance.

Description:

Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Mandatory Skills:
• 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve ,tandem
• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer
• Experience in Production Support(Unix / SQL), Unix Server Administration


Desired Skills:
• Exposure to IMS DB/DC, REXX
• Experience with banking or financial industry
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Support of on-call rotation for off-hours and weekend support as needed

Argyll Scott Consulting Pte Ltd

Salary: S$4,500 - S$6,000 per month
Contract Duration: 6 months
Work Arrangement: Hybrid (3 days in office)

Overview:

We are seeking a highly organized and detail-oriented Payroll Specialist to join our team on a 6-month contract. The primary responsibility is managing payroll operations while supporting the migration from SAP to SuccessFactors, with the payroll system following suit. This position will play a crucial role in ensuring smooth monthly payroll cycles and assisting with the system transition.

Key Responsibilities:

• Payroll Operations: Manage monthly payroll cycles for approximately 1,300 staff members, ensuring timely and accurate payroll processing.
• System Migration Support: Collaborate on the migration from SAP to SuccessFactors, ensuring payroll operations run smoothly during the parallel use of both systems.
• Operational Support: Work closely with the payroll team (team of 4, including internal and external staff) to maintain day-to-day payroll activities and handle any issues that may arise during the transition period.
• Compliance: Ensure payroll processes align with MOM regulations, and maintain compliance with all relevant government and institutional guidelines.
• System Knowledge: Work with SAP HANA or SuccessFactors, supporting the HRIS transformation and ensuring that payroll systems are compatible post-migration.
• Hybrid Work Model: Maintain flexibility in a hybrid work environment, being in the office 3 days a week.

Requirements:

• Experience working with SAP HANA and/or SuccessFactors is highly preferred, though candidates without this experience will still be considered.
• Payroll Expertise: Strong understanding of Singapore payroll processes, particularly under MOM rules, focusing purely on payroll operations (no need for benefits management).
• Experience working in publicly listed companies (PLCs) or government-linked institutions is advantageous.
• Strong attention to detail and ability to handle a high volume of transactions.
• Ability to work on short notice, ideally available to start immediately.

If you are interested in this position, please feel free to drop me a message and send your CV over to [email protected]

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

We are looking for an IT Operations Manager to support Cloud Operations. This is a 12 months direct client contract with a potential to extend / convert into a permanent headcount.

Roles and Responsibilities:

1. Key member of IT Operations team that manages TMLS IT infrastructure and services, including end-user computing

2. Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters

3. Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities

4. Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.

5. Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.

6. Assist with IT audit management and matters.

7. Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.

8. Contribute and document IT Ops procedures and standards as needed in knowledge base

9. System and network patching, capacity and performance management

10. Assess system performance and recommend improvements.

11. Ensure data is handled, transferred, or processed according to the company guidelines and established processes.

Experience and Skills:

1. At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
2. Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
3. Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
4. Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
5. Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
6. Strong experience in managing internal stakeholders, end users and vendors.
7. Good teamwork, problem-solving and analytical skills
8. Degree in Engineering/Business/Finance/Computer Science or equivalent

Argyll Scott Consulting Pte Ltd