Requirements
· Ability to read technical documents and drawings provided by customer / interior designer
· Atleast 15yrs experience & knowledge in door / carpenter industery.
· Responsible for the profitability and customer satisfaction for assigned customer including ID/ contractor/ main-con/ sub con.
· Manage relationships with all level of customer stakeholders and maintain long term relationship.
· Understand and influence (where appropriate) assigned external MRO competitive environment, purchasing trends/behaviors and third party customer contract landscape
· Drive growth of assigned external MRO sales and profit per contract visit
· Assure timely resolution of customer issues and customer satisfaction for assigned contracts
· Assist in sales campaigns for new contracts
· Assure timely resolution of customer issues and customer satisfaction of assigned contracts
· Interact with members of the customer service , parts & transactional services, field service and / or other teams
