A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. As we continue to expand, we are seeking a meticulous and organized Customer Service Manager to join our Haulier team and help drive our success.
Long term prospects and career development will always be available for staff.
Min 2 years in relevant experience in a customer service role, particularly in logistics or transportation is highly valued.
Salary shall commensurate with qualifications and experiences.
The job duties include the following:
- Handle Customers Inquiries.
- Manage Shipments:
- Resolve Issues and Complaints:
- Order Processing
- Provide Quotes
- Coordinate with Other Departments:
- Collaborating with dispatch teams, drivers, and warehouse staff to ensure smooth logistics operations.
- Updating customers on any changes in delivery schedules or route adjustments.
- Invoicing and Administrative duties
- Ensure Compliance and Regulations
