Job Responsibilities
Perform remote / onsite support to end users on IT products and services
Manage email / hotline for support requests.
Mana..
Job Responsibilities
Perform remote / onsite support to end users on IT products and services
Manage email / hotline for support requests.
Manage hardware / software patching
Provides remote / onsite support for IT needs.
Provide support for key field service activities in line with customers’ requirements.
Create and update tickets promptly and accurately.
Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
Handling customer escalations with support from Level 2 as needed.
Any ad-hoc duties as assigned.
Support VIP users
Manage onsite engineers and deployment
Provide documentation update
Work with relevant team on reports.
Job Requirements
Minimum diploma in IT or related
5 years of working experience related to end user support
Able to work Independently, Self-motivated, and Diligent
Experience in troubleshooting hardware / software related issues.
Experience in analysing various operation reports and presentation
Experience on team management
Possess Analytical and Problem-Solving skills
Written and spoken Language Proficiency in English is essential
Effective communication skills
Knowledge on different product (end point device) vendor like Lenovo / Dell etc
Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
Office hours with ad-hoc after-office hours and weekend support
