Total 2 technical engineer job vacancies in d03 queenstown tiong bahru

Job Responsibilities

• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs.
• Provide front line support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned.

Job Requirements:-

• Minimum qualification: Nitec in Infocomm or similar
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

· Provide technical support for multiple customer environments on End User Devices operations

· Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications

• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

· Provide support to project implementation and documentation.

· Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

• Work closely with Project Manager to deliver high quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment

· Any ad-hoc duties as assigned

Job Requirements:-

· At least Diploma in any IT related courses

· At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

· Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

· Familiarise with endpoint device management tools:

o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS

o MDM products - Intune & Jamf Pro / School

· Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android

· Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

· To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

· To have Apple Device Support certification.

· Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)

· Basic programming knowledge e.g. PowerShell and Visual basic scripting

· Office Productivity tools for writing and presentation skills needs.

· Knowledge of IT lifecycle management

· Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management