Job Description:
- Provides coordinated care to Patients and Clinic Assistants / Managers by developing, monitoring and evaluating interdisciplinary care
- Schedule appointments and maintain a patient care database by entering new information as it becomes available; verifying findings and reports and backing up data
- To handle day to day operational issues and to ensure that they are resolved in a proper and timely manner
- To provide effective and efficient full admin support to the team
- Maintains quality service by establishing and enforcing organisation standards, including but not limited to managing and resolving patient feedback from various platforms
- Maintains clear channel of communication with CA/CMs across all clinics via GChat/clinic chats
- Handles appointment bookings and answers queries
- Arranges appointments and addresses queries relating to various national health initiatives
- Coordinates and follows up with corporate medical services requests
- To carry out any other duties and responsibilities as may be assigned
Job requirements:
Criteria / Requirement:
- Able to commit in working on weekends and/or Public Holidays
- Bilingual
- Computer-Literate
- Diploma / Degree Preferred, Fresh Graduate are welcome to apply
- Relevant healthcare-related qualifications and/or customer service experiences will be an advantage
Who will be suitable in this role?:
- Proactive in learning and comfortable to get hands-on
- Diligent and someone who has high integrity
- Able to multitask with due diligence, speed and accuracy
- Ability to manage work pressures under fast-paced environments
- Reliable and dependable nature
Work Environment & Benefits?:
- On-job training is provided
- Transport welfare is provided
- Career Progression based upon individual competency and performance
- Attractive OT pay for staff willing to work over and beyond their usual duties
