Total 2 job vacancies by Aspenhealth Pte. Ltd.

Job Description:

• Provides coordinated care to Patients and Clinic Assistants / Managers by developing, monitoring and evaluating interdisciplinary care
• Schedule appointments and maintain a patient care database by entering new information as it becomes available; verifying findings and reports and backing up data
• To handle day to day operational issues and to ensure that they are resolved in a proper and timely manner
• To provide effective and efficient full admin support to the team
• Maintains quality service by establishing and enforcing organisation standards, including but not limited to managing and resolving patient feedback from various platforms
• Maintains clear channel of communication with CA/CMs across all clinics via GChat/clinic chats
• Handles appointment bookings and answers queries
• Arranges appointments and addresses queries relating to various national health initiatives
• Coordinates and follows up with corporate medical services requests
• To carry out any other duties and responsibilities as may be assigned

Job requirements:

Criteria / Requirement:

• Able to commit in working on weekends and/or Public Holidays
• Bilingual
• Computer-Literate
• Diploma / Degree Preferred, Fresh Graduate are welcome to apply
• Relevant healthcare-related qualifications and/or customer service experiences will be an advantage

Who will be suitable in this role?:

• Proactive in learning and comfortable to get hands-on
• Diligent and someone who has high integrity
• Able to multitask with due diligence, speed and accuracy
• Ability to manage work pressures under fast-paced environments
• Reliable and dependable nature

Work Environment & Benefits?:

• On-job training is provided
• Transport welfare is provided
• Career Progression based upon individual competency and performance
• Attractive OT pay for staff willing to work over and beyond their usual duties

Human Resource (HR)

- Determine, plan and hire for company's human resource requirements including being involved in the recruitment, interviewing and training of new staff across the company

- Structure and provide constructive and timely performance evaluations

- Consult and provide recommendations to management for strategic planning, including monitoring trends and analyse data relating to human resource deployment and performance

- Identify and groom individuals with leadership potential and path growth planning for the Company

- Optimise job scopes to ensure productivity and engagement for all staff

- Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to, attendance and leave tracking, appraisals, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, termination of staff and formulation of policies

- Identify and formulate policies in compliance with local labour laws

- To carry out duties and responsibilities as may be assigned to you.

Operations (OPS)

- Oversee day-to-day operations and to assist in resolving issues in a proper and timely manner

- Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

- Identify and formulate policies and workflows, thereafter enforcing and overseeing staff’s compliance

- Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

- To coordinate and work with the stakeholders

- To carry out duties and responsibilities as may be assigned to you

REQUIREMENTS

- Strong organizational, follow-up and excellent communication

- Have basic/intermediate experience in working with Excel or Google Sheet

- Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

- Previous experience in human resource, operational support and/or change management will be an added advantage