Reporting to the Nurse Manager, you will provide administrative support to the home care team.
Responsibilities:
- Perform data entry transactions in the IT system.
- Check patient’s means testing in system. Liaise with next-of-kin on means-testing documents for online submission to MOH.
- Generate monthly means test Subsidy Change Report, update accordingly and send the report to Finance for verification.
- Apply for Home-Based Respite Care (HBRC) for patients; check availability of service with vendors, create referral in ILTC portal, collate all information required for application from nurse and doctor. Send monthly updates of HBRC data to MOHH.
- Process Consumables/ Devices application and guide the family if needed.
- Send daily breakdown of the total number of patients held by the primary nurse to the Triage Nurse.
- Extract weekly audit report when required.
- Email on the 1st week of each month, extract of patients hospitalised for nurses to update any discharges accordingly.
- Send a reminder to the team to confirm entries in INGOT by the 5th of each month.
- Prepare new case sheet folders for primary nurses.
- Prepare a letter to inform referring doctor upon discharge of patient
- Prepare mortality case files for the weekly interdisciplinary team meetings. Check all documents are in order before sending the patient’s file to Medical Record Office.
- Assist to keep track of the number of syringe drivers available for use and those that need maintenance.
- Ensure there are sufficient consumables for use.
- Coordinate with Operations team on bi-annual servicing of oxygen concentrators.
- Assist in sorting and checking of expiry dates of donated non-pharmaceutical items e.g. milk feed, medical supplies & etc.
- Assist in receiving and loaning of donated equipment.
- Arrange for transfer of donated hospital bed.
- Liaise with Volunteer Management on delivery of diapers/milk supplements to patient’s home.
- Keep inventory of medical equipment and record items issued to nurses/doctors.
- Upload patient’s IC, genogram, ACP, faxed discharge summary, clinical reports in INGOT.
- Assist with orientation of new Medical Officer’s initial assignment to Homecare; issuance of work phone, check/submit transport claims, etc.
- Attend to incoming calls and enquiries pertaining to services provided by the hospice.
- Assist to answer triage phone when all nurses are attending training.
- Perform general administrative duties such as filing, faxing, photocopying, dispatching of mails, ordering stationery/clinical supplies and scheduling maintenance checks on office equipment.
- Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.
- Maintain a high standard of housekeeping and workplace organisation at all times.
- Any other duties as and when assigned.
Requirements:
- Possess minimum GCE 'O' Level and above or equivalent.
- Minimum of 2 years experience in a healthcare or related field preferred.
- Proficient in Microsoft applications.
- Meticulous, proactive and able to work independently or as a team.
- Customer Service-Orientated.
- Has excellent organisation, interpersonal and communication skills.
