Total 4 customer experience manager job vacancies in ITE-CC (College Central)

Job Summary:

We are seeking a highly skilled and motivated Business Analyst who is fluent in both Mandarin and English, with substantial experience in Anaplan. The successful candidate will be responsible for analyzing business processes, developing solutions, and working closely with stakeholders to implement Anaplan-based models that drive business efficiency and decision-making.

Key Responsibilities:

• Business Analysis:
• Conduct thorough analysis of business processes and requirements.
• Develop and document business requirements, functional specifications, and business processes.
• Identify areas for improvement and propose solutions to enhance business performance.
• Anaplan Implementation and Management:
• Design, build, and maintain Anaplan models and modules.
• Collaborate with cross-functional teams to gather requirements and translate them into Anaplan solutions.
• Provide ongoing support and maintenance for Anaplan applications.
• Stakeholder Collaboration:
• Liaise with stakeholders, including business leaders and IT teams, to ensure alignment and effective communication.
• Conduct training sessions and workshops for end-users to maximize the use of Anaplan solutions.
• Data Management and Analysis:
• Analyze large datasets to extract actionable insights and support decision-making.
• Ensure data integrity and accuracy within Anaplan models.
• Reporting and Documentation:
• Develop and maintain detailed documentation for Anaplan models and business processes.
• Create and distribute regular reports and dashboards to stakeholders.

Qualifications:

• Language Skills:
• Fluency in both Mandarin and English, with excellent written and verbal communication skills in both languages.
• Education and Experience:
• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.
• Minimum of [X] years of experience as a Business Analyst, with a focus on Anaplan implementation and management.
• Proven experience working in a bilingual environment.
• Technical Skills:
• Proficient in Anaplan, including model building, maintenance, and optimization.
• Strong understanding of data management, analysis, and reporting.
• Familiarity with other business intelligence tools (e.g., Excel, SQL, Power BI) is a plus.
• Analytical and Problem-Solving Skills:
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent problem-solving skills and attention to detail.
• Interpersonal Skills:
• Strong interpersonal and communication skills, with the ability to work effectively with diverse teams.
• Demonstrated ability to manage multiple priorities and meet deadlines.

Job Summary: The Project Manager with Commodity/Metal Experience is responsible for overseeing and managing projects within the commodities and metals sector. This role involves coordinating with various stakeholders, managing project timelines, budgets, and resources, and ensuring that projects are completed to the highest standards of quality and compliance. The ideal candidate will have extensive experience in the commodities or metals industry and possess strong project management skills.

Key Responsibilities:

1. Project Planning and Execution:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope, and within budget.

• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.

• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses.

• Identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.

• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.

• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle.
• Conduct post-project evaluations to identify areas for improvement.

• Stay updated with the latest trends and developments in the commodities and metals industry.
• Apply industry knowledge to enhance project outcomes and stakeholder satisfaction.
• Provide insights and recommendations based on industry best practices.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification is preferred.
• Experience:
• Minimum of [X] years of project management experience within the commodities or metals industry.
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.
• Skills:
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Job Title: Business Analyst - IMOS

Location: Singapore

Overview: We are seeking a skilled Business Analyst with expertise in IMOS to join our team. The ideal candidate will play a crucial role in bridging the gap between business needs and technological solutions, with a focus on optimizing manufacturing operations through the effective utilization of IMOS software.

Responsibilities:

1. Requirement Gathering: Collaborate with key stakeholders to gather and document business requirements related to manufacturing processes and operations.
2. System Analysis: Analyze existing manufacturing systems and processes to identify areas for improvement and optimization through the implementation of IMOS solutions.
3. IMOS Implementation: Lead or support the implementation of IMOS software solutions, including configuration, customization, and integration with existing systems.
4. Process Optimization: Work closely with cross-functional teams to design and implement optimized manufacturing processes leveraging IMOS capabilities.
5. Data Analysis: Utilize IMOS data to generate insights and make data-driven recommendations for improving operational efficiency, quality, and productivity.
6. Training and Support: Provide training and support to end-users to ensure effective utilization of IMOS functionalities and features.
7. Documentation: Maintain comprehensive documentation of IMOS configurations, processes, and procedures.
8. Continuous Improvement: Stay updated on industry trends and best practices related to manufacturing operations and IMOS technology, and proactively identify opportunities for continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Engineering, or related field.
• Proven experience as a Business Analyst in a manufacturing environment, with specific experience in IMOS implementation and support.
• Strong understanding of manufacturing processes and operations.
• Proficiency in IMOS software, including configuration, customization, and administration.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Project management skills and experience managing multiple initiatives simultaneously.

As a Business Analyst overseeing ETRM/CTRM projects in support of our Energy and Commodities division, you serve as a reliable consultant in this field. Your role involves partnering with teams engaged in significant Digital Business Transformation (DBT) initiatives, comprehending their business objectives, understanding end-customer needs, and consistently delivering value through rapid incremental cycles.

Key qualifications include:

• Proficiency in ETRM/CTRM with a deep understanding of trade lifecycle, portfolio management, back-office, and risk processes.
• Experience in the Energy,Oil and Gas sector, specifically in generating functional analyses for Trading Operations.
• Background in Architecture, Design, Development, or Business Analyst roles with direct involvement in complex ETRM/CTRM implementation projects.
• Skill in applying modeling languages for design analysis and documentation.
• Expertise in establishing automated software development lifecycles.
• Knowledge of the Trading domain, ETRM/CTRM packages, and relevant implementation experience.

• Your responsibilities also extend to collaborating with clients, strategists, experience leads, and architects to define business goals and value pools. This, in turn, shapes product propositions aimed at achieving transformative business outcomes and enhancing customer experiences.

Your tasks further encompass:

• Developing a product vision, strategy, and conducting market/user research with a customer-centric focus, utilizing design thinking tools.
• Participating in ideation workshops where you engage with cross-functional leaders to identify new ideas, customer needs, pain points, and solution options.
• Creating customer journey maps to guide product development and validating findings through user testing.
• Collaborating with product owners, solution managers, and cross-functional product managers to ensure alignment with program increment (PI) objectives.
• Establishing and maintaining a trusting relationship with clients, teams, and vendors, while cultivating influence without formal authority.