Total 2 customer service manager job vacancies in ite cc college central

Job Summary: The Project Manager with Commodity/Metal Experience is responsible for overseeing and managing projects within the commodities and metals sector. This role involves coordinating with various stakeholders, managing project timelines, budgets, and resources, and ensuring that projects are completed to the highest standards of quality and compliance. The ideal candidate will have extensive experience in the commodities or metals industry and possess strong project management skills.

Key Responsibilities:

1. Project Planning and Execution:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope, and within budget.

• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.

• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses.

• Identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.

• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.

• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle.
• Conduct post-project evaluations to identify areas for improvement.

• Stay updated with the latest trends and developments in the commodities and metals industry.
• Apply industry knowledge to enhance project outcomes and stakeholder satisfaction.
• Provide insights and recommendations based on industry best practices.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification is preferred.
• Experience:
• Minimum of [X] years of project management experience within the commodities or metals industry.
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.
• Skills:
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

As a Business Analyst overseeing ETRM/CTRM projects in support of our Energy and Commodities division, you serve as a reliable consultant in this field. Your role involves partnering with teams engaged in significant Digital Business Transformation (DBT) initiatives, comprehending their business objectives, understanding end-customer needs, and consistently delivering value through rapid incremental cycles.

Key qualifications include:

• Proficiency in ETRM/CTRM with a deep understanding of trade lifecycle, portfolio management, back-office, and risk processes.
• Experience in the Energy,Oil and Gas sector, specifically in generating functional analyses for Trading Operations.
• Background in Architecture, Design, Development, or Business Analyst roles with direct involvement in complex ETRM/CTRM implementation projects.
• Skill in applying modeling languages for design analysis and documentation.
• Expertise in establishing automated software development lifecycles.
• Knowledge of the Trading domain, ETRM/CTRM packages, and relevant implementation experience.

• Your responsibilities also extend to collaborating with clients, strategists, experience leads, and architects to define business goals and value pools. This, in turn, shapes product propositions aimed at achieving transformative business outcomes and enhancing customer experiences.

Your tasks further encompass:

• Developing a product vision, strategy, and conducting market/user research with a customer-centric focus, utilizing design thinking tools.
• Participating in ideation workshops where you engage with cross-functional leaders to identify new ideas, customer needs, pain points, and solution options.
• Creating customer journey maps to guide product development and validating findings through user testing.
• Collaborating with product owners, solution managers, and cross-functional product managers to ensure alignment with program increment (PI) objectives.
• Establishing and maintaining a trusting relationship with clients, teams, and vendors, while cultivating influence without formal authority.