The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs near 250 employees.
As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.
Your role
- Deliver timely, high-quality technical support to end users in Singapore and Taipei.
- Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests.
- Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365).
- Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner.
- Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One.
- Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
- Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access.
- Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory.
- Undertake additional ad-hoc IT and Logistics duties as assigned.
Your profile
- Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience.
- Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
- Proficient in supporting and managing relationships with end users, including senior management and C-suite executives.
- Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
- Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.
- Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus.
