A Sales Support professional plays a vital role in assisting the sales team and ensuring smooth operations within the sales department. Their job scope generally includes administrative, technical, and customer-focused tasks to help the sales team achieve its targets and improve overall efficiency.
Below are the primary responsibilities of a Sales Support role:
1) Adminstrative support
2) Customer service & communication
3) Sales Order Management
4) Data Entry & Reporting
5) Sales process assistance
6) CRM and Database Management
7) Coordination with other department for example HQ
8) Following up and lead tracking
Key Skills and Competencies for Sales Support:
Organizational Skills: Ability to manage multiple tasks and prioritize them effectively.
Communication Skills: Clear and professional communication with both customers and internal teams.
Detail-Oriented: Accuracy in data entry, order processing, and sales documentation.
Problem-Solving: Ability to resolve customer issues efficiently and ensure satisfaction.
Customer Service Orientation: Focus on providing exceptional service to clients and assisting the sales team.
Technical Proficiency: Familiarity with CRM systems, order management software, and office productivity tools.
Team Collaboration: Ability to work with various departments to ensure a seamless sales process.
What we are looking for :
• Strong interpersonal skills with a genuine desire to help customers.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Reliable and driven to achieve success independently and as part of a team.
• Required languages: English. Mandarin will be advantageous to liaise with Chinese-speaking stakeholders.
