The role
This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.
Time split for duties:
- Help Desk Duties 8.00 AM - 2:30 PM
- Office Duties 2:30 PM – 5.00 PM
Key responsibilities
Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:
- IT Support/help desk dutiesIncident administration
User account deployment
User security access changes
End user assistance
- Deployment and administrationEnd user equipment
IT consumables
Print/scanning
Voice mobile/fixed line
- Investigation, reporting and fault service callsPC / Peripheral hardware / software
Server / Network Service
- 3rd party vendor support liaison
- Some out of office hours support, on call duties and limited travel may be required
Office Manager (Secondary Role) daily 2:30pm to 5:00pm:
- Oversee office maintenance and supplies
- Coordinate logistics, including local couriers and hotel accommodations
- Helping office events and gatherings
- Assist with data entry, document stamping, and sending out general emails.
- Provide administrative support, including meeting coordination and report preparation.
