Total 4 it specialist job vacancies in Orchard, Central Singapore

Assist the IT Executive in ensuring the smooth operation of the hotel’s Information Technology systems and infrastructure. Provide first-line IT support to hotel staff and contribute to maintaining the reliability, security, and efficiency of IT systems.

Responsibilities

• Provide first-level troubleshooting for hardware, software, and network issues encountered by hotel staff, documenting incidents and solutions for future reference.
• Assist the IT Executive in implementing and maintaining incident management policies and procedures, ensuring clarity in escalation and resolution processes.
• Support the IT Executive in monitoring and maintaining information systems and data processing operations.
• Perform routine system tasks, including setting up user accounts, managing software installations, and ensuring regular updates of antivirus programs.
• Conduct daily and monthly backups, verify the success of backup processes, and ensure secure storage of backup data.
• Collaborate with departments to assess IT needs and assist in implementing solutions that align with hotel policies and system capabilities.
• Ensure critical systems (e.g., servers and Property Management Systems) are operational, including managing automatic standby modes when required.
• Conduct regular checks for unauthorized programs, improper configurations, or potential security vulnerabilities, escalating issues to the IT Executive when needed.
• Support the implementation and maintenance of new technologies or system upgrades under the guidance of the IT Executive.
• Maintain an updated inventory of IT equipment and software, assisting in procurement and replacement when necessary.

Qualifications

• NITEC, Higher NITEC, or Diploma in Information Technology or related field.
• Basic knowledge of hardware, software, and network troubleshooting.
• Familiarity with backup procedures and antivirus software management.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively and provide support to non-technical staff.
• Willingness to learn and adapt to new technologies in a dynamic environment.
• Prior experience in a hospitality or service environment is an advantage but not required.

Assist the IT Executive in ensuring the smooth operation of the hotel’s Information Technology systems and infrastructure. Provide first-line IT support to hotel staff and contribute to maintaining the reliability, security, and efficiency of IT systems.

Responsibilities

• Provide first-level troubleshooting for hardware, software, and network issues encountered by hotel staff, documenting incidents and solutions for future reference.
• Assist the IT Executive in implementing and maintaining incident management policies and procedures, ensuring clarity in escalation and resolution processes.
• Support the IT Executive in monitoring and maintaining information systems and data processing operations.
• Perform routine system tasks, including setting up user accounts, managing software installations, and ensuring regular updates of antivirus programs.
• Conduct daily and monthly backups, verify the success of backup processes, and ensure secure storage of backup data.
• Collaborate with departments to assess IT needs and assist in implementing solutions that align with hotel policies and system capabilities.
• Ensure critical systems (e.g., servers and Property Management Systems) are operational, including managing automatic standby modes when required.
• Conduct regular checks for unauthorized programs, improper configurations, or potential security vulnerabilities, escalating issues to the IT Executive when needed.
• Support the implementation and maintenance of new technologies or system upgrades under the guidance of the IT Executive.
• Maintain an updated inventory of IT equipment and software, assisting in procurement and replacement when necessary.

Qualifications

• NITEC, Higher NITEC, or Diploma in Information Technology or related field.
• Basic knowledge of hardware, software, and network troubleshooting.
• Familiarity with backup procedures and antivirus software management.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively and provide support to non-technical staff.
• Willingness to learn and adapt to new technologies in a dynamic environment.
• Prior experience in a hospitality or service environment is an advantage but not required.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary:

Lead the Information Technology team to ensure efficient, secure, and legally compliant IT systems and support across the hotel, in alignment with COMO Hotels and Resorts' policies.

Tasks/ Responsibilities:

• Strategic Planning & Implementation: Plan, implement, and manage the hotel’s IT systems to maximize efficiency and effectiveness. Ensure alignment with overall hotel objectives and COMO’s standards.
• Stakeholder Liaison & Systems Enhancement: Engage with stakeholders to understand their IT needs, evaluate existing systems, recommend enhancements, and provide regular progress reports.
• Security & Compliance:Perform regular testing, updating, and application of security patches. Ensure all IT operations comply with legal requirements and internal policies, including maintaining a robust disaster recovery plan.
• Project Management: Lead IT projects to address client department needs, including the creation of detailed project schedules and timelines.
• Technology Updates: Stay updated on the latest IT developments in both hardware and software. Attend user group meetings and report on emerging issues or opportunities.
• Policy & Procedure Management:Ensure IT system policies and procedures are current and comprehensive, with regular reviews and updates, especially regarding health and safety regulations.
• Communication: Communicate IT-related issues, changes, and updates to end-users via appropriate channels, including team meetings.
• User Documentation: Develop, maintain, and update user manuals for all hardware and software systems.
• Supplier & Contract Management:Collaborate with the Purchasing team to oversee supplier contracts, ensuring optimal service delivery.
• Team Training & Development:Provide ongoing training for IT team members and establish a realistic training schedule. Manage team performance through regular appraisals.
• Database Administration:Oversee the administration of multi-user databases, ensuring data consistency and integrity.
• Budget Management: Manage the IT department’s capital and revenue budgets in close collaboration with the Financial Controller.
• Performance Reviews: Conduct regular performance reviews of team members, fostering continuous improvement and development.
• Strategy Development: Lead the development, implementation, and review of IT systems and strategies in consultation with Department Heads/Directors.
• Standards Compliance: Ensure IT department operations align with COMO Hotels and Resorts' product specifications and Leading Quality Assurance standards.
• Systems Knowledge: Maintain comprehensive knowledge of all hotel systems to ensure their optimal utilization.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary:

Lead the Information Technology team to ensure efficient, secure, and legally compliant IT systems and support across the hotel, in alignment with COMO Hotels and Resorts' policies.

Tasks/ Responsibilities:

• Strategic Planning & Implementation: Plan, implement, and manage the hotel’s IT systems to maximize efficiency and effectiveness. Ensure alignment with overall hotel objectives and COMO’s standards.
• Stakeholder Liaison & Systems Enhancement: Engage with stakeholders to understand their IT needs, evaluate existing systems, recommend enhancements, and provide regular progress reports.
• Security & Compliance:Perform regular testing, updating, and application of security patches. Ensure all IT operations comply with legal requirements and internal policies, including maintaining a robust disaster recovery plan.
• Project Management: Lead IT projects to address client department needs, including the creation of detailed project schedules and timelines.
• Technology Updates: Stay updated on the latest IT developments in both hardware and software. Attend user group meetings and report on emerging issues or opportunities.
• Policy & Procedure Management:Ensure IT system policies and procedures are current and comprehensive, with regular reviews and updates, especially regarding health and safety regulations.
• Communication: Communicate IT-related issues, changes, and updates to end-users via appropriate channels, including team meetings.
• User Documentation: Develop, maintain, and update user manuals for all hardware and software systems.
• Supplier & Contract Management:Collaborate with the Purchasing team to oversee supplier contracts, ensuring optimal service delivery.
• Team Training & Development:Provide ongoing training for IT team members and establish a realistic training schedule. Manage team performance through regular appraisals.
• Database Administration:Oversee the administration of multi-user databases, ensuring data consistency and integrity.
• Budget Management: Manage the IT department’s capital and revenue budgets in close collaboration with the Financial Controller.
• Performance Reviews: Conduct regular performance reviews of team members, fostering continuous improvement and development.
• Strategy Development: Lead the development, implementation, and review of IT systems and strategies in consultation with Department Heads/Directors.
• Standards Compliance: Ensure IT department operations align with COMO Hotels and Resorts' product specifications and Leading Quality Assurance standards.
• Systems Knowledge: Maintain comprehensive knowledge of all hotel systems to ensure their optimal utilization.