Customer IT Support Specialist
13 hours ago
Job Description:
We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as ..
Job Description:
We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
- Diagnose and resolve technical problems related to software installations, configurations, and usability.
- Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
- Assist customers in understanding and utilizing software features and updates effectively.
- Collaborate with the teams to address and resolve complex technical issues.
- Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.
Qualifications:
- Proven experience in IT support, customer service, or a related field.
- Proficiency with software troubleshooting and support tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
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