Total 3 process improvement manager job vacancies in Singapore

Job Summary

Responsible for engineering activities in product improvement/engineering projects; performs engineering analysis, equipment and process set up, carry out risk assessments and validations as well as production implementation for completed projects.

Job Responsibilities

• Participate in product improvement/engineering projects, and responsible for engineering activities.
• Take the lead in problem solving and action planning in project management.
• Perform risk analysis (FMEA) to define process flow and control plan.
• Perform equipment qualification and process validation for product improvement/engineering projects.
• Provide technical advice and guidance to junior engineers and other departments.
• ·Ensure projects are implemented in line with the schedule and budget.
• Optimize new/improved process parameters to further improve product quality and the overall equipment effectiveness.
• Explore new process to improve product quality or productivity.
• Be responsible for the successful transfer of new/improved process/methodologies into the production with good process margins and inline controls.
• Involved in hands-on execution of manufacturing operations.
• Provide operational training for operators or related personnel.
• Manage administrative duties as well as ad-hoc projects assigned by immediate superior.

Job Requirements

• Minimum a Bachelor Degree in Mechanical/Industrial/Manufacturing/ Biomedical Engineering related disciplines or equivalent.
• Good mechanical or material aptitude and knowledge.
• Good experience of manufacturing process and cGMP manufacturing.
• Experience of operational management and lean manufacturing.
• Clean room/environment control experience.
• At least 2 years of working experience in the related field.
• Excellent English-speaking & writing skills
• Multi-lingual: Chinese (Mandarin) to liaise with Mandarin speaking counterparts, other languages are an asset
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to write professional reports, business correspondence, and procedure manuals.

Work Location

36 Jalan Tukang

Singapore 619266

Job Summary

The Structural Heart (SH) Clinical Regional Manager plays a pivotal role in enhancing brand recognition and driving business growth for the SH division. This position requires an individual with a strong clinical aptitude and a consultative selling approach, supported by in-depth knowledge of Biosensors and competitive Structural Heart products, along with relevant clinical data.

The incumbent will collaborate closely with Country Managers, Regional Sales Managers, and Clinical Specialists to deliver exceptional program support by leading all Biosensors SH initiatives. Key responsibilities include a thorough understanding of catheterisation lab dynamics and the ability to cultivate strong relationships with physicians and staff.

The SH Clinical Regional Manager will support all aspects of structural heart cases, including pre-case planning and recommending patient treatments. Acting as a trusted advisor, the manager is recognised as a clinical sales expert by the heart team and is expected to provide comprehensive support for Structural Heart cases.

Job Responsibilities

· Assist in executing a proactive regional plan that integrates clinical, sales, and service support to enhance market share and improve service quality for customers.

· Identify and facilitate growth opportunities in collaboration with the Sales and Clinical Support Team.

· Serve as the primary clinical resource for case coverage, troubleshooting, specialty product usage, and customer training.

· Attend cases at customer accounts, advising physicians on the clinical attributes and techniques associated with our coronary products.

· Educate customers on the benefits and proper clinical usage of company products through presentations and demonstrations using various formats and platforms.

· Provide supplemental training support during product launches and for high-touch specialty products.

· Address customer needs and complaints regarding products and services by developing creative solutions or collaborating with relevant personnel to find optimal resolutions, especially in training and troubleshooting.

· Conduct sales forecasts and analyses to ensure adequate consignment levels, tracking consignments with minimal write-offs in coordination with the Planning & Sales Operations team.

· Ensure timely collection and reporting of all required medical documentation related to procedural device operations.

· Fully support the Quality Policy by embedding quality into all aspects of work and maintaining compliance with all quality requirements.

· Research and identify new business opportunities, including emerging markets, growth areas, trends, customer needs, partnerships, and competitor products and services, while staying informed of industry trends.

· Engage with customers to foster and develop strong relationships.

· Gather and analyse useful information from customer and competitor data.

· Collaborate with the Sales and Marketing team to discuss promotional strategies and activities.

· Coordinate with the Sales Team to develop mutually beneficial proposals and sales campaigns.

· Participates in conventions, forums, and meetings to increase product awareness.

Job Requirements

· Bachelor’s degree in Biological Sciences, Nursing, or a related discipline

· At least 5 - 8 years of successful sales experience in medical device or pharmaceutical industry

· Previous experience in a Cath Lab or in Cardiovascular settings is advantageous

· Strong clinical aptitude and understanding of structural heart products

· Proven ability to manage a large portfolio of accounts with a willingness to travel for business

· Excellent problem-solving skills, with a capacity for collaboration and receptiveness to coaching from team members, fostering success in selling specialised products

Summary

The Customer Service Manager will be responsible to lead the Customer Service Team in the Order to Cash process for Asia-Pacific Region and ensuring the team are operating in accordance to corporate policies, International regulations and compliance.

Responsibilities

• Provide leadership to Customer Service team and to meet corporate and departmental strategic objectives
• Establish goals and monitor performance achievement through performance reviews
• Manage and distribute team workload and provide inputs for succession planning
• Mentor, coach and empower team members and promote teamwork
• Support team to remove barriers, resolve conflicts and drive for accountability
• Communicate, Review and Monitor team members performance to established metrics, policies, procedures and goals to meet department and company strategies
• Ensure a safe, compliant and ethical working environment for the team
• Ensure team members are well-trained according to standard operating procedures, department compliance and work requirements
• Identify learning opportunities and provide training
• Collaborate with other departments and peers to develop regional solutions
• Identify, participate and drive system and process improvements
• Maintain knowledge of and apply company and local safety, labor, and ethics policies
• Communicate requirements to applicable team members and external stakeholders
• Oversee execution of mandatory training for direct reports
• Support all audits
• Responsible to implement the Standard Operating Procedure for the Order to Cash process in APAC
• Awareness and situational involvement in order management issues; To be the point of contact for Order management issues and escalated matters
• Ensure compliance to SOP by establishing guidelines and frameworks for the team
• Support Customer Service and Sales Team on the monthly/quarterly billing timeframe

Requirement

• Relevant Bachelor’s degree or equivalent with 6-10 years of similar experiences
• At least 2-3 years of supervisory experience and track record to manage a team of 5
• Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be added advantange)
• High level of integrity and able to work under stress and deliver within work schedules
• Good Interpersonal skills to build rapport across different functions and support to the team
• Meticulous to details and well organized routines
• Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
• Good command of English and skilled at delivering the message to audience
• Problem identification and solutioning and support for brainstorming and decision making