Customer Service Executive
Full-time
Senior Executive
4 hours ago
Duties and Responsibilities
To support the OSH program and make safety and health a part of their daily routine and to ensure that they are followi..
Duties and Responsibilities
- To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
- General administrative support as required by members of Transport Dept. and management
- Liaise with customers or vendors related to procurement and administrative requirements
- Monitor vessel schedule vis PSA Portnet and Jurong port system.
- Declare permit via Trade web Live(permits)
- Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
- Retrieve and analyze data from TMS system and or other internal systems to address customer requests
- Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
- Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
- Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
- Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
- Prepare documentation for lifting operation perform in Port facilities.
- Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
- Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
- Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- GCE ‘N’ or ‘O’ levels
- 1 year administrative experience. (Preferred in logistics industry)
SKILLS COMPETENCIES
- Good communication skills (both verbal and written) and excellent organizational abilities.
- Familiar with PSA Portnet, Jurong Port system and trade Web Live
- Meticulous and attentive to details and follow ups
- Capable to work independently and pressure
- A good team player who is self–motivated and independent with good attitude.
- Willing to take responsibility and accountability of their role.
- Capable of identifying and suggesting improvements
- Well-versed Microsoft Office skill: Power point Presentation, Excel & Word
Working Conditions
5.25 Working days per week
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