The IT Executive is responsible for providing applications consultancy, advice, and support for both purchased and developed systems, such as Infor LN and TimeWay. The role involves troubleshooting system and network problems, diagnosing and resolving hardware or software faults, and ensuring that system setups are appropriately configured for end users. Additionally, the IT Executive will be tasked with setting up and configuring workstations and notebooks, managing multiple incidents and tasks, selecting vendors for IT products and services, and safeguarding our infrastructure against malware.
As an employee, you help maintain our organization’s quality, safety, and environmental management system in the process of continuous improvement. In doing so, within your range of duties, you assume responsibility for following all the measures taken by the company with regard to quality, safety, and the environment.
Your responsibilities as an IT Executive:
- Analyze and troubleshoot application issues reported by end users.
- Manage business application roles and partnerships (e.g., Infor LN and TimeWay).
- Determine and configure appropriate system setups with users and head office colleagues.
- Setup and configure workstations and notebooks for end-users.
- Communicate with staff or clients to set up systems or resolve issues.
- Prioritize and manage multiple incidents and tasks, select vendors for IT products/services, and ensure infrastructure protection against malware.
Your qualities
You can make your mark as IT Executive if you have:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Zero to 2 years of experience working in IT technical support role.
- Excellent communication skills, both written and oral, with an ability to communicate effectively with technical and non-technical users.
- Technical knowledge of software and hardware platforms used within the organization.
