Total 2 information analyst job vacancies in d03 queenstown tiong bahru

Responsibilities

• According to the online banking details, make daily reconciliations with the system deposit and withdrawal funds
• Responsible for tracking and processing the status of system deposit and withdrawal transactions
• Daily docking customer service to deal with customer funding issues
• Responsible for the adjustment and processing of customers' wrong currency deposits
• Cooperate with the distribution and processing of market and other activities
• Statistics and collation of daily system operation data
• Docking work of connecting new channel and all related work before successful launching
• Other system-related funding issues

Requirements:

• 1-2 years relevant working experience.
• Diploma and above education qualifications.
• Working experience in trading market, third-party payment, clearing and settlement positions in commercial banks is preferred.
• Have a keen sense of risk and a good ability to identify risks.
• Have good logic analysis ability and communication and expression skills.
• Work commitment, energetic, innovative spirit, strong pressure resistance, strong sense of responsibility and teamwork awareness.
• Familiar with Internet finance and traditional financial services.
• Experience in leading teams, and independently docking and completing projects.

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
• Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
• Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
• Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

• 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
• Strong analytical thinking and communication skills
• Experience with common analysis tools such as SQL, R, and Python
• Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
• Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
• Experience in working with cross-functional teams to gather requirements and ability to set work priorities
• Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
• Experience with customer service data analysis and AI bot analysis will be beneficial