Total 32 restaurant supervisor job vacancies in Singapore

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
• Review staff roster to ensure adequate manpower for each outlet
• Analyse inventory levels to propose purchases for the outlet
• Monitor and report sales, quality and service performance of the outlet
• Develop strategies to achieve sales targets according to customers' profiles
• Plan operational budgets for the outlet
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Interview and train new staff
• Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
• Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
• Develop and review new and existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the outlet
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
• Formulate SOP and implement the system and policies for efficient operations
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Analyse current customers' profiles and preferences to provide targeted recommendations
• Maintain a close and professional relationship with regular clientele
• Deploy customer service standards within the outlet to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures
• Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages

Requirements:

• At least 3 years experience in the related field
• Exceptional communication and interpersonal skills
• Excellent problem-solving skills
• Passion to deliver exceptional customer service experience
• Posses good organisational skill and business acumen
• Only Singaporean and Permanent Residents may apply.

RESPONSIBILITIES:

* Prepare and bake all bakery items for the menu and catered events following standardised recipes.

* Savoury food/hot food prep is required as well

* Estimate baking needs, requisition adequate supplies, inventories supplies and keep record of products prepared and used

* Use weights and measures to adjust ingredients in recipes

* Ensure bakery and equipment are maintained according to proper health and sanitation standards

* Do specialised decorating

* Assist in developing and testing recipes

* Assist in planning the bakery menu

* Liaise daily with outlet Chefs to keep open lines of communication regarding guest feedback

* Complete daily checks of all mis en place to ensure freshness and quality standards

* Monitor stock movement and be responsible for ordering on your section

* Monitor portion and waste control to maintain profit margins

* Ensure the cleanliness and maintenance of all work areas, utensils, and equipment

* Follow the company and kitchen policies, procedures and service standards as per applicable

* Follow all safety and sanitation policies when handling food and beverage

* To be flexible and willing to help the restaurant kitchen at busy times if required

* Other duties as assigned

REQUIREMENTS:

* Good communications skills

* Experience in using kitchen equipment

* Understanding of health and safety, and basic food hygiene practices

* Able to multitask and work efficiently under pressure

* Punctual and well disciplined

* Ability to work shift work, evenings, weekends, and holidays

* Only Singaporeans and Permanent Residents may apply

The hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. You are also required to assume the role of a waiter/waitress as deemed by the management. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts and manage reservation requests, enquiries and emails.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Job Description

• Set up cutlery, crockery and glassware on table
• Provide menus and announce Waiter/Waitress’s name
• Welcome guests to the venue and during departure
• Monitor the guest waiting list from time to time to manage customers' waiting time
• Lead customers to assigned dining or bar areas
• Allocate seats to customers by processing collated reservations
• Build good rapport with customers to improve customers' experience
• Follow customer service Standard Operating Procedures (SOPs)
• Comply with the Company's personal, food and beverage hygiene standards
• Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
• Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
• Perform opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Answer incoming calls and address customers’ queries
• Suggest areas for continuous improvement within work area
• Coordinate with service staff about available seating options
• Other admin tasks

Requirements

• Prior F&B Experience preferred
• Personable, charming and outgoing personality, with a strong service-attitude
• Able to multitask and work efficiently under pressure
• Possess stamina to stay on feet for long periods
• Able to work evenings, weekends, and holidays
• Only Singaporeans

JOB RESPONSIBILITIES:

• Assist Supervisors and Managers in ensuring the smooth daily operation of the cafe
• Ensure customers have a pleasant and memorable dining experience
• Constantly obtain customer feedback during operations to ensure satisfaction
• Monitor setup, maintenance, cleanliness and safety of dining areas
• Perform duties like ordering, serving, clearing and setting of tables
• Promote sales and be familiar with promotions and menu
• Attend to customer complaints (if any)
• To handle cashiering duties
• Assist to upsell promotions
• Constantly motivate & cultivate a team spirit in the restaurant
• Maintains utmost service standards and discipline/grooming among the service staff
• Supervise and train the service staff to Outlet standards of excellence
• Adhere to company’s standard operating procedures
• Required to act as Manager on Duty in absence of the Managers & Supervisors
• Any other appropriate duties and responsibilities as assigned

JOB REQUIREMENTS:

• Possess 2-3 years of F&B service experience
• Strong public relations skills
• Possess good communication & interpersonal skills.
• Able to work independently and as a team.
• 5 days work week

Job Description

• Support and follow direction of Executive Chef in order to perform the role with precision and attention to detail.
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.
• Demonstrate a positive attitude with a passion and take pride in the role and responsibility.
• Prepare daily mise-en-place.
• Prepare meals / food items accurately as directed and according to recipe, menu specification and expected standard.
• Contribute to effective kitchen operations and exhibit consistent willingness to assist other team members with job duties in addition to assigned tasks.
• Ensure that day-to-day kitchen activities are performed with efficiency while displaying the strong ability to multi task.
• Adhere to all standards for food hygiene, presentation, production and portioning.
• Monitor the production of food items to ensure compliance with prescribed recipes and specifications.
• Maintain standard cleanliness and sanitation in all kitchen areas.
• Minimise food wastage.
• Ensure sufficient stocks in storage and inform superior for replenishment.
• Other job related tasks as and when assigned

Requirements

• Minimum culinary certificate or equivalent with minimum 2 years of relevant experience
• Good communications skills
• Excellent use of various cooking methods, ingredients, equipment and processes
• Able to multitask and work efficiently under pressure
• Resolve issues in a fair and positive manner
• Be punctual and well disciplined

JOB DESCRIPTION:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in operating Point of Sales (POS) Systems when managing beverage order
• Guide staff in management of customers' queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers' satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Analyse customers' feedback to ascertain customer service delivery gaps
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team

REQUIREMENTS:

• Minimum 1 year of experience in a restaurant or wine-focused position
• Excellent problem-solving and customer service skills
• Exceptional communication and interpersonal skills
• Willingness to work during peak hours, including nights, weekends, and holidays
• An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected
• Ability to work in a fast-paced environment and carry boxes
• 5 day work week

• Prepare a variety of coffee-based beverages and teas
• Simple service and food preperation
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing order
• Address customers' queries on different types of beverages
• Recommend coffee-based beverages and teas to customers
• Build good rapport with customers to improve customers' experience
• Follow customer service standards
• Address customers' feedback
• Execute initiatives under customer loyalty strategies
• Follow the organisation's personal, food and beverage hygiene standards
• Follow the organisation's food waste management Standard Operating Procedures (SOPs)
• Follow the organisation's Workplace Safety and Health (WSH) policies and procedures
• Execute daily operational tasks according to staff roster
• Execute opening, operating and closing of shifts
• Stock inventory management
• Carry out crisis response and recovery activities in accordance with business continuity policies
• Identify areas for personal development to improve work performance
• Share current work processes and procedures with supervisors during process improvement review
• Suggest areas for continuous improvement within work area
• Execute continuous improvement activities within work area
• Operate emerging technology and tools to improve work productivity
• Contribute ideas in new recipes

Requirements:

• At least 1 years of experience in specialty coffee and the coffee industry
• Infectious love of coffee and has high enthusiasm to share knowledge and skill
• Be a model barista, with excellent communication skills and customer service
• Excellent knowledge of FOH systems, ordering and inventory
• Understand health and safety, and basic food hygiene practices
• Focused perspective on what a high-functioning coffee bar looks like and how to execute
• Detail oriented, punctual and well disciplined
• Able to work evenings, weekends, and holidays
  

The Bartender is responsible for preparing beverages according to organisation's recipes and procedures. He/ She prepares and promotes menu-based standard beverages. Adheres to high standards for customer experience by continuously building rapport with customers and carries out daily operational tasks according to the staff roster and suggests areas for continuous improvement. He/ She also takes initiatives to maintain, food hygiene, health and safety standards.

Responsibilities:

• Prepare a variety of alcoholic and non-alcoholic beverages
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing beverage order
• Greet guests and address customers' queries on different types of beverages
• Recommend alcoholic and non-alcoholic beverages and food pairings to customers
• Upselling and promoting of beverages
• Build good rapport with customers to improve customers' experience
• Follow customer service standards
• Check customers’ identification and confirm it meets legal drinking age
• Follow the organisation's personal, food and beverage hygiene standards
• Execute opening, operating and closing of shifts
• Replenish inventory when supplies run low
• Assist in the creation of new beverage recipes

Requirements:

• Minimum 2 years experience bartending
• Excellent problem-solving, and customer service skills
• Exceptional communication and interpersonal skills
• Ability to diffuse tense situations and resolve conflicts
• Willingness to work during peak hours, including nights, weekends, and holidays
• Decisiveness
• Ability to work in a fast-paced environment and carry boxes

Job Description:

1. Social Media Management

• Assist the marketing team in developing and managing a compelling and engaging social media content strategy for the Group’s platforms.
• Explore new platforms to increase online engagement and visibility.
• Maintain, monitor, and engage in social media community discussions.

2. Digital Marketing Support

• Support the development and management of attractive email campaigns and promotional materials to boost sales and drive traffic to the website and social media platforms.
• Monitor, collect, and analyze data from digital marketing platforms (e.g., impressions, unique visits, followers, link clicks, weekly sales).
• Assist in planning and executing online advertising campaigns (e.g., Google Ads, social media ads) to maximize reach and conversions.

3. Market Research and Trend Analysis

• Identify and report on digital marketing trends and market activities.
• Conduct competitor analysis to keep the brand competitive and up-to-date.
• Propose potential media and marketing campaigns and partnerships.

4. eCommerce and Website Maintenance

• Assist in the maintenance and updates of marketing and eCommerce platforms (e.g., website, Oddle, Deliveroo).
• Update website content and copy, ensuring consistency across all brand websites and web stores.
• Assist with menu changes and updates.

5. Visual Content Development

• Collaborate with the Photographer/Graphic Designer to create attractive visual content for email campaigns and ads.
• Support the development of marketing materials, including brochures, banners, and other collateral.

6. Campaign, Calendar, and Collateral Management

• Support the development of engaging electronic direct mail (EDM) campaigns and promotional materials.
• Manage monthly social media and marketing calendars, including content scheduling, promotional timelines, and event coordination.
• Assist in planning and organizing marketing events, product launches, and brand activations.

7. Coordination and Collaboration

• Coordinate with media and third-party marketing partners for promotions, event advertisements, and write-ups.
• Work closely with management to achieve business goals and develop consistent messaging across brands.
• Support brand partnerships and represent all brands in relevant initiatives.

8. Administrative Support

• Assist in managing marketing budgets, tracking expenses, and reporting on campaign performance.
• Handle administrative tasks such as calendar management, meeting scheduling, and preparation of marketing reports.

9. Other Responsibilities

• Handle additional tasks as and when assigned, ensuring effective support to the marketing team in strategic planning and execution.

Requirements:

• Diploma or Degree in Marketing, Communications, or related field preferred.
• Experience or internship in digital marketing or social media management is an advantage.
• Familiarity with eCommerce platforms and content management systems.
• Strong organizational skills with the ability to manage marketing calendars and multiple tasks efficiently.
• Proficiency in using social media platforms, analytics tools, and online advertising platforms.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Fresh graduates with no experience are welcome.
  

RESPONSIBILITIES:

* Prepare and bake all bakery items for the menu and catered events following standardised recipes.

* Savoury food/hot food prep is required as well

* Estimate baking needs, requisition adequate supplies, inventories supplies and keep record of products prepared and used

* Use weights and measures to adjust ingredients in recipes

* Ensure bakery and equipment are maintained according to proper health and sanitation standards

* Do specialised decorating

* Assist in developing and testing recipes

* Assist in planning the bakery menu

* Liaise daily with outlet Chefs to keep open lines of communication regarding guest feedback

* Complete daily checks of all mis en place to ensure freshness and quality standards

* Monitor stock movement and be responsible for ordering on your section

* Monitor portion and waste control to maintain profit margins

* Ensure the cleanliness and maintenance of all work areas, utensils, and equipment

* Follow the company and kitchen policies, procedures and service standards as per applicable

* Follow all safety and sanitation policies when handling food and beverage

* To be flexible and willing to help the restaurant kitchen at busy times if required

* Other duties as assigned

REQUIREMENTS:

* Good communications skills

* Experience in using kitchen equipment

* Understanding of health and safety, and basic food hygiene practices

* Able to multitask and work efficiently under pressure

* Punctual and well disciplined

* Ability to work shift work, evenings, weekends, and holidays

* Only Singaporean

JOB RESPONSIBILITIES:

• Customer service according to procedures and standards.
• Assisting and ensure a smooth daily service operations (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.)
• To ensure that all pre-opening duties are completed on daily basis.
• Basic cashiering duties.
• To provide service according to procedures and standards established by the F&B department.
• To handle the beverages.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, drink list, wine list and methods of preparation and preparation time.
• To recommend and promote all items on the menu or specials to guests.
• To handle guest complaints and feedbacks effectively and communicate to the immediate supervisor for follow up.
• To maintain a high standard of personal hygiene, appearance and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Coordinate with the stewards, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Maintains the table culture and ambience at all times.
• To perform other related duties as required by the manager.
  
  Requirements:
• No Experience Needed, training will be provided.
• Ability to communicate effectively in English.
• Personable, charming and outgoing personality, with a strong service-attitude.
• 5 days work week

JOB DESCRIPTION:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in operating Point of Sales (POS) Systems when managing beverage order
• Guide staff in management of customers' queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers' satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Analyse customers' feedback to ascertain customer service delivery gaps
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team

REQUIREMENTS:

• Minimum 1 year of experience in a restaurant or wine-focused position
• Excellent problem-solving and customer service skills
• Exceptional communication and interpersonal skills
• Willingness to work during peak hours, including nights, weekends, and holidays
• An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected
• Ability to work in a fast-paced environment and carry boxes
• 5 day work week

Job Responsibilities:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in management of customers' queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers' satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team.

Requirements:

• Minimum 4 years of experience in a sommelier or wine-focused position
• Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google’s suite of products.
• Seasoned communicator
• Willingness to work during peak hours, including nights, weekends, and holidays
• An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)
• Ability to work in a fast-paced environment and carry boxes
• 5 days work week

The Bartender is responsible for preparing beverages according to organisation's recipes and procedures. He/ She prepares and promotes menu-based standard beverages. Adheres to high standards for customer experience by continuously building rapport with customers and carries out daily operational tasks according to the staff roster and suggests areas for continuous improvement. He/ She also takes initiatives to maintain, food hygiene, health and safety standards.

Responsibilities:

• Prepare a variety of alcoholic and non-alcoholic beverages
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing beverage order
• Greet guests and address customers' queries on different types of beverages
• Recommend alcoholic and non-alcoholic beverages and food pairings to customers
• Upselling and promoting of beverages
• Build good rapport with customers to improve customers' experience
• Follow customer service standards
• Check customers’ identification and confirm it meets legal drinking age
• Follow the organisation's personal, food and beverage hygiene standards
• Execute opening, operating and closing of shifts
• Replenish inventory when supplies run low
• Assist in the creation of new beverage recipes

Requirements:

• Minimum 2 years experience bartending
• Excellent problem-solving, and customer service skills
• Exceptional communication and interpersonal skills
• Ability to diffuse tense situations and resolve conflicts
• Willingness to work during peak hours, including nights, weekends, and holidays
• Decisiveness
• Ability to work in a fast-paced environment and carry boxes

• Create new and exciting desserts to renew our menus and engage the interest of customers 
• Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting 
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget 
• Order new supplies, ingredients, and equipment for the pastry section, when needed, and within budget. 
• Ensure their section of the kitchen adheres to safety and health regulations. 
• Check quality of material and condition of equipment and devices used for cooking 
• Guide and motivate pastry assistants and bakers to work more efficiently 
• Identify staffing needs and help recruit and train personnel 
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Burnt Ends has established itself as one of Asia’s most exciting places to dine. It is a modern Australian-style barbecue restaurant which believes that magic that comes from cooking with wood. The main restaurant and office is located at Dempsey and there is one Meatsmith restaurant in Telok Ayer.

JOB SCOPE AND RESPONSIBILITIES:

• Design and develop attractive visual content for emailer campaigns and ads for all brands
• Develop & manage attractive campaigns & manage promotional collaterals to boost sales, as well as drive traffic to website and social media platforms
• Assist with menu changes and design updates
  developing a compelling and engaging social media content calendar for the Group’s social media platforms, as well as exploring other potential platforms for greater online engagement and visibility.
• Monitor and collate data of all digital marketing platforms (social media and websites Google Analytics) i.e. number of impressions, unique visits, number of followers, link clicks, weekly sales, etc.
• Identify digital marketing trends and market activities
• Support the maintenance & updates of all marketing design collateral, in-house website platforms & eCommerce platforms e.g. Website, Chope, Oddle, etc
• Update website copy and promotional design collateral
• Organize and participate in Quarterly Promotions meetings and action plan post-meeting
• Other related tasks as and when assigned
  

The hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. You are also required to assume the role of a waiter/waitress as deemed by the management. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts and manage reservation requests, enquiries and emails.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Job Description

• Set up cutlery, crockery and glassware on table
• Provide menus and announce Waiter/Waitress’s name
• Welcome guests to the venue and during departure
• Monitor the guest waiting list from time to time to manage customers' waiting time
• Lead customers to assigned dining or bar areas
• Allocate seats to customers by processing collated reservations
• Build good rapport with customers to improve customers' experience
• Follow customer service Standard Operating Procedures (SOPs)
• Comply with the Company's personal, food and beverage hygiene standards
• Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
• Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
• Perform opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Answer incoming calls and address customers’ queries
• Suggest areas for continuous improvement within work area
• Coordinate with service staff about available seating options
• Other admin tasks

Requirements

• Prior F&B Experience preferred
• Personable, charming and outgoing personality, with a strong service-attitude
• Able to multitask and work efficiently under pressure
• Possess stamina to stay on feet for long periods
• Able to work evenings, weekends, and holidays
• Only Singaporeans

Burnt Ends has established itself as one of Asia’s most exciting places to dine. It is a modern Australian-style barbecue restaurant which believes that magic that comes from cooking with wood. The main restaurant and office is located at Dempsey and there is one Meatsmith restaurant in Telok Ayer.

JOB SCOPE AND RESPONSIBILITIES:

• Develop & manage a compelling and engaging social media content framework & strategy for the Group’s social media platforms, as well as explore other potential platforms for greater online engagement and visibility
• Develop & manage attractive campaigns & manage promotional collaterals to boost sales, as well as drive traffic to website and social media platforms
• Monitor and collate data of all digital marketing platforms i.e. number of impressions, unique visits, number of followers, link clicks, weekly sales, etc.
• Identify digital marketing trends and market activities
• Support the maintenance & updates of all marketing & eCommerce platforms e.g. Website, Chope, Oddle, etc
• Collaborate closely with Photographer/ Graphic Designer to help develop attractive visual content for emailer campaigns and ads
• Maintain online websites & web stores for all brands, venues
• Update website copy
• Organize Quarterly Promotions meetings and action plan post-meeting
• Other related tasks as and when assigned
• Maintain, monitor, and engage in social media community discussions
• Assist with Menu changes and updates
• Other related tasks as and when assigned

We are looking for Human Resources Manager to lead the HR team and partner with our leaders in Singapore. You will be accountable for all areas of HR including a strategic focus on recruitment, employee engagement, compensation and reward and talent development. This role will report into the Head of Operations and will be expected to drive and manage the complete people agenda to support the growth of the restaurant group (current headcount of 100 in Singapore) and internationally. The role has one to two direct reporting HR Assistants.

A few of the defining attributes of the candidate include a resilient and positive attitude, creative and innovative solutions and strong understanding of Singapore talent market and employment regulations. Able to demonstrate solid knowledge and experience of efficient and fair Human Resources processes and procedures and the ability to foster an exciting and collaborative culture in the company.

Areas of Responsibility:

• Support departments in the development and delivery of strategic HR plans to fit with the overall business direction.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Contribute to shape the business from team structure, engagement and culture perspective.
  Strategic delivery of talent acquisition including collaborating with department heads to understand business growth, skills and competencies required and advising on best practice selection.
• Managing the HR Assistant in recruitment operations in end to end recruitment and selection.
  Accountable for payroll processing with the HR Assistant to ensure timely and accurate processing of payroll transactions including salaries, benefits, taxes, and other deductions.
• Establish the human resource requirements of the organization in terms of engagement retention, performance management and succession planning.
• Ensure compliance with statutory reporting and filing requirements e.g. CPF, IRAS, MOM, NS and other government-related claims as well as administering work pass application/ issuance/ renewal/ cancellation etc.
• Facilitate analytics and audits by providing reports, records and documentation to the leadership team and to internal or external auditors.
• Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, reimbursement and leave entitlement.
• Review training needs of the organisation on a regular basis and advise managers and leadership of strategic learning and development as well as managing costs and investigating grant applications accordingly.
• Bridge management and employee relations by addressing demands, grievances or other issues
• Administer the overall overseas training exchange program, including inbound and outbound travel management.
• Manage other HR projects and initiatives as required which includes employees activities such as team building, year-end staff dinner.

We Are Looking For Someone Who:

• Shows a passion for people and workplace culture
  Ideally possesses relevant experience within hospitality and F&B industry
• A leader and team player, goals oriented, independent, highly motivated and with speed of execution
• Has strong communication, interpersonal and organisational skills in a fast-paced environment
• Demonstrable experience with Human Resources metrics, policies, recruitment, learning and development
• In-depth knowledge of Singapore labour laws and HR best practices in accordance with TAFEP guidelines
• Degree in Human Resources or related field with at least 3 years of HR Manager experience or Diploma in Human Resources with at least 5 years of relevant experience
  

We are looking for a Human Resources Assistant to work in the HR team in Singapore. You will be responsible for areas of HR including recruitment, employee engagement, compensation and reward and performance management cycles. This role will report into the HR Manager.

A few of the defining attributes of the candidate include a resilient and positive attitude, creative and innovative solutions and an understanding of Singapore talent market and employment regulations.

Areas of Responsibility:
● Assist with the day-to-day operations and administration of HR duties including maintaining P-files, ensuring correct employment documentation is kept, preparing HR correspondence such as employee letters and onboarding and off-boarding processes
● Recruitment: Keep up to date adverts and job descriptions, post adverts on job portals, agree candidate shortlists with the HR Manager and hiring managers, be the point of contact for candidates, arrange interviews and follow up with feedback
● Onboarding: Assist with onboarding process including onboarding presentation and adding details to HR system
● Payroll: Responsible for the monthly payroll processing which includes using the Whyze system to collate working hours and overtime, add in new joiners and leavers, liaising with the Finance team, Whyze team and employees to ensure accurate payroll queries and changes are resolved, ensure correct documentation and reporting, organizing the appropriate approvals for monthly payroll processing
● Benefits: managing and controlling leave entitlements, medical claims, incentive payments, and answering employees’ queries
● Administer statutory reporting and filing requirements with CPF, IRAS, MOM, NS, and other government-related claims
● Process work pass applications, issuance and cancellations and liaise with relevant agencies on foreign employee matters including employee travel to overseas restaurants
● Support the HR Lead to coordinate employee engagement and other HR projects such as HR analytics reporting, audits, training and talent management, company events

We Are Looking For Someone Who:

• Shows a passion for people and workplace culture
• Experience in F&B or Hospitality industry and HR experience would be an advantage but full training on HR processes and administration will be given depending on experience.
• A team player, goals oriented, highly motivated and with speed of execution
• Has good communication, interpersonal and organisational skills in a fast-paced environment
• Preferably knowledge of Singapore labour laws and HR best practices in accordance with TAFEP guidelines
• Preferably one year working experience in HR or admin function, Diploma in HR or a related subject

JOB RESPONSIBILITIES:

• Review staff roster to ensure adequate manpower for the team
• Monitor opening, operating, and closing of shifts for the outlet
• Plan operational budgets for the team
• Develop strategies to achieve sales targets according to customers' profiles
• Analyse inventory levels to propose purchases for the team
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Translate team members’ skill requirements into learning and development plans
• Interview new staff
• Analyse current customers' profiles and beverage preferences to provide targeted recommendations
• Deploy customer service standards to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Implement customer loyalty strategies
• Monitor compliance with legislative requirements pertaining to handling and consumption of alcoholic
• beverages
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures
• (SOPs)
• Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and
• procedures
• Review existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the team
• Plan continuous improvement activities within the team
• Analyse workplace performance and processes to identify opportunities for innovation, improved work
• practices and utilisation of emerging technology
• Monitor wine-handling with various techniques of presenting, opening, decanting and serving
• Provide clarifications to customers on the different categories of wines
• Monitor the operations of Point of Sales (POS) Systems when managing beverage order

• Create new and exciting desserts to renew our menus and engage the interest of customers 
• Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting 
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget 
• Order new supplies, ingredients, and equipment for the pastry section, when needed, and within budget. 
• Ensure their section of the kitchen adheres to safety and health regulations. 
• Check quality of material and condition of equipment and devices used for cooking 
• Guide and motivate pastry assistants and bakers to work more efficiently 
• Identify staffing needs and help recruit and train personnel 
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Job Description

We are looking for a creative and proficient Head Chef who oversees the daily operations of restaurant. The Head Chef is the overall in-charge for the kitchen’s daily operations to guide preparation of food across all workstations. He/ She supervises day-to-day operations of the kitchen, hiring, training and overseeing kitchen staffs and creates high-quality, cost-effective new recipes and menus to ensure continuous improvement. Implement customer service standards to enhance customer experience and lead the compliance of service, food hygiene, health and safety standards.

Job Responsibilities:

• Lead the research and development for new and existing menu items, recipes, products and processes
• Create flavorful and innovative culinary solutions that improve sales and profitability
• Monitor competitor and industry trends
• Expand the brand names by being a part of the creative concept design team and collaborating with the cross-functional team through product launch
• Manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members
• Formulate food purchase specifications and approve the requisition of food supplies; maintain a well-stocked inventory
• Review staffing levels for maximum productivity, operational and financial objectives
• Maintain procedures to ensure the security and proper storage of food and beverage products, inventory and equipment. Replenish supplies in a timely manner and minimize waste
• Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas always
• Promote teamwork and quality service through daily communication and coordination with other departments
• Managing and working closely with other Chefs of all levels
• Obtain feedback on food and service quality, and handling customer problems and complaints
• Perform other duties as directed by management / stakeholders

Burnt Ends has established itself as one of Asia’s most exciting places to dine. It is a modern Australian-style barbecue restaurant which offers counter seats and open kitchen. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.

We are looking for a committed and proactive Service Crew member who would enjoy working in an exciting, fast-paced environment. The individual should possess an excellent and consistent level of customer service.

JOB SCOPE AND RESPONSIBILITIES

• Customer service according to procedures and standards
• Assist and ensure a smooth daily service operation (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.)
• Ensure that all pre-opening duties are completed on daily basis
• Basic cashiering duties
• Provide service according to procedures and standards established by the F&B department
• Handle the beverages
• Familiar with all items on the menu and have knowledge of all recipes, drink lists, wine lists and methods of preparation and preparation time
• Recommend and promote all items on the menu or specials to guests
• Take daily inventory including for bar and report any loss or damage
• Handle guest complaints and feedback effectively and communicate to the immediate supervisor for follow-up
• Maintain a high standard of personal hygiene, appearance and deportment at all times
• Clean up section area after service and maintain cleanliness of the area
• Coordinate with the stewards, kitchen staff and bar staff to ensure smooth operation and guest satisfaction
• Help other areas of the restaurant such as answering telephones and completing financial transactions
• Maintain the table culture and restaurant ambience at all times
• Perform other related duties as required by outlet manager

Requirements:

• Prior F&B Experience preferred
• Able to start work at short notice
• Personable, charming and outgoing personality, with a strong service-attitude

The Burnt Ends Restaurant Group is a hospitality company that has multiple restaurants in Singapore and internationally. Each of our restaurants focuses on woodfire barbecue and believes that there is magic that comes from cooking with wood. Our first restaurant Burnt Ends is the acclaimed one Michelin-starred restaurant including Worlds 50 Best and Asia 50 Best listed, followed by 2 Meatsmith locations in Singapore and multiple internationally.

We are looking for a stellar Junior Personal Assistant to support our chef owner and head of group operations. You will provide administrative support to the leadership by effectively and efficiently handling and managing administrative matters of and for the leadership, allowing them to focus on their main responsibility of driving the business. You are someone who strives in a fast-paced and collaborative environment with an exceptional team spirit.

What you’ll do

• Reports directly to and communicates with the Head of Group on all administrative matters.
• Plan, schedule and meetings, including travel arrangement (flight, accommodation, Visa etc.), reservations and set up for owner/leadership team.
• Support schedule, coordinate appointments for the owner/leadership team and assist in all meeting preparation which includes setting up conference calls across different time-zones.
• Preparation of expense reports, forms and communications for office financial reports and invoicing.
• Works closely and effectively with the key senior leadership and support on ad-hoc tasks.
• Any other ad-hoc tasks assigned from time to time.

Who you are

• High proficiency in Microsoft Office and Google drive
• Highly organized and flexible; resilient, mature and able to deal with stress and ambiguity.
• Demonstrated ability to resolve problems in a fundamentally sound manner.
• Team player with strong interpersonal, and collaboration skills
• You work well in a fast-paced environment and are a proactive self-starter with excellent communication in both verbal and written English.

In return, you will be provided with autonomy, a strong and supportive team environment, together with group discounts and benefits. If this sounds like the perfect role for you, we look forward to seeing your application!